Your calls always answered within 5 rings.
Not DialFlight's fault but on arrival you need to complete a form for which you need wifi which does not cover the whole airport. There were helpers going around to help travellers but they were absolutely terrible. It took an hour before I could get on the sea plane.
Mason and team are amazing at organising and knowing exactly what we need. After so many years I would not use anyone else to arrange my travel.
Karl Patel, goes above and beyond, which is really appreciated!
My second set of holidays sorted by Mr Orton this year. He was superb handling changes because of the war. Made some fantastic suggestions for both Sri Lanka AND the Maldives.
I would say stand out factors of the service I received would be: Professional, excellent communication and knowledgeable staff. I would like to thank Dale for his patience and excellent customer skills.
Extremely helpful. Many thanks
Very helpful for last minute change of holiday plans finding just what we needed in a very short time.
Very good - Scott is a real professional!
Great service provided .
First class support from Joseph
Charlotte was amazing and incredibly helpful.
Excellent as always..
Great service thanks
Still can’t believe you got us that holiday for that budget.
Fantastic communication and well organised transfers which left nothing to chance
Very helpful when I had to change my return flight
Thank you to Dexter for ensuring our holiday to the Maldives went ahead! Despite our original flights being cancelled due to the Middle East conflict, he seamlessly organised everything from alternative flights to an extension of our stay minimising the impact on our vacation. We have booked numerous vacations through him confident in his knowledge, advice and that he will secure the best price.
Finn, as always, was a star!
Thanks again to Eric for helping us organise a fantastic holiday in the Maldives. The combination of a personal touch along with the mobile app is just great. Can't wait to plot our next trip!
Booked with Christian and cannot fault the service - we will certainly be booking again with you guys
Stacey Rayner went over and above when helping to book our 'special' holiday to the Maldives and it was VERY special. Wouldn't hesitate to recommend both Stacey and DialAFlight. Thank you!!
Your suggestions of hotels was excellent. Thank you so much for your help when flights were changing and cancelled. We will definitely use again and recommend to friends and family.
We were already in the Maldives when the war began. The help, guidance and ability to secure a 'Plan B' to get us home was invaluable. I was impressed by the 24/7 staff and their ability to secure (at a cost) a viable alternative for us. I am impressed and very grateful
One of the entry form requirements is to name the resort booked. Our resort OBLU Select Lobigili did not exist in the dropdown box. I had to search the web to find out what other travellers had done and the actual resort name is listed as Aanugandu Island Resort. It would be useful if DialAFlight provided that information as part of their documentation
All in all a great trip - wish we had stayed longer! Resort beautiful easy 25 minute by speedboat. Staff amazingly friendly. Food in the restaurants expensive but breakfast buffet best ever. Great cocktail bar. Next time would like a sunset villa. We did request a room change but resort very busy due to clients struggling to get home
Lloyd Stephens provided an exceptional level of personal service. I have been highly impressed with him and your organisation.
The holiday was amazing - all your organising and advice was first class thanks to Dylan
Well done - will be in contact soon for next trip
Adrian and his colleagues were excellent, friendly, helpful and trusting from booking our holiday to the day we got home. They helped us through the difficult time with the Middle East situation, and made it a lot easier for us.
Harry has always been exceptional in providing excellent service. Our recent booking to The Maldives was customised and Harry ensured the trip was smooth.
Going back to a place you have really enjoyed can be a bit of a risk. Can you recreate those happy memories?
We went to the Maldives four years ago and loved it. This time we returned over Christmas.
This was my first 'hot' Christmas. My wife Storm is from Australia, so when she was growing up, December 25 was a day spent on the beach or playing cricket on the lawn.
I, meanwhile, grew up in Ireland, so I'm used to wet, cold and damp days. If we were really lucky, we had snow.
FOR THE WHOLE FAMILY
As we were taking four children - my three older ones, Jack, 18, Missy, 16, and Ali, 12, and our baby Cooper, who was born last April - I was a little anxious. How would a non-traditional Christmas in the sun appeal to them? But from the moment we arrived at Anantara Kihavah Maldives Villas, they loved it. We were delighted to discover we even had a Christmas tree in our room - with gifts underneath.
It was the children's first trip to the Maldives, and the journey is a thrill in itself. After arriving in the capital Male, we took the seaplane for the half-hour flight to Kihavah Huravalhi. We flew over glorious desert islands before landing on a beautiful turquoise lagoon.
THE VILLA
As we stepped on to pristine white sand, the staff were waiting, singing welcome songs, clapping and beating drums - it was magical. Garlands were hung around our necks and we were handed glasses of fruit punch. We suddenly felt very cosseted.
Next came the excitement of being taken to our villa - an over-water one which was fantastic. In the bathroom there was a glass floor, which made for an interesting, if slightly unnerving, experience.
On the way to the villa we could see uninhabited islands surrounded by reefs which we were told are home to turtles, eels and beautiful coral formations. Anantara forms part of the Baa Atoll, with baby sharks, stingrays and every fish you can imagine. It meant the snorkelling was exceptional.
We needn't have worried about the children having a good time - the staff worked tirelessly to make certain everyone was happy.
LIKE A DREAM
The food was phenomenal, the service extraordinary, the weather brilliant, the sea perfect. We were floating on air.
And any anxieties about Christmas were swept away when Father Christmas arrived on a banana-boat!
At Anantara they take dining to new levels. At Sea, an underwater restaurant, you dine inside a tank and the fish are outside looking in at you.
One of its attractions is the world's first underwater wine cellar. Wine with depth, you might say. But when we were in Sea, we couldn't bring ourselves to order the fish - in the circumstances it seemed wrong!
HOLIDAY HIGHLIGHTS
We liked Fire, a Japanese teppanyaki restaurant, while Salt, an Asian fusion restaurant, was also superb. All the children loved the food. The new Sky Bar, with its own DJ, was a very cool place and it features an observatory. We could have sat there all night looking through the telescope at the stars.
The children were never bored. There was something going on all the time and lots of other children were there, so they were never short of people to hook up with for a game of beach volleyball, for example.
One day we all went on a boat trip which allowed us to snorkel out on the reef - we were right among the turtles.
EVENING ENTERTAINMENT
In the evenings, we loved the open-air cinema, watching movies under the stars.
The resort also had a good kids' club - Ali had a brilliant time making sushi.
In the evenings, there was a pool party with a DJ, and on New Year's Eve there was a band and fireworks. Did I succumb to the temptation of performing on New Year's Eve? Of course I did - I can't help myself. I sang my hit When You Say Nothing At All, which seemed to go down well.
When I was growing up in Ireland, we never left the country - Killarney was as good as it got for me. Every summer, we'd go for a couple of weeks to a guesthouse. We had a great time -but it's still quite a leap from Killarney to the Maldives!
First published in the Mail on Sunday - April 2018
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