Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
With glorious beaches, superb diving and all-year sunshine, this nation of 1,000 coral islands and 26 ring-shaped atolls in the Indian Ocean is a rare beauty. There are so many amazing and varied resorts to choose from all with their own unique features.
Kuredu Resort & Spa This tropical island resort is a hideaway near the capital, a short transfer by seaplane. Take your pick from honeymoon suites, water villas and beach bungalows at this pleasant, quiet getaway. And there are five restaurants from which to choose.
Kurumba This is a lovely little island resort near the capital. It's particularly good for energetic guests, offering tennis courts, a gym, snorkelling and a dive centre. The restaurants serve Japanese, Thai, Italian and Middle Eastern dishes.
Reethi Faru Resort On Raa Atoll, this is an ideal destination for families and foodies. You can pick up Maldivian cooking tips at the open-air grill. The resort opened last November and comprises a series of smart villas, a spa, a games room and a watersports centre.
Reethi Beach Resort Activities galore await at this resort on Baa Atoll. It has a PADI-registered dive centre, watersports centre, floodlit tennis courts, squash courts, badminton courts and a gym. So it suits the sporty. You stay in secluded villas. Supermodel Cara Delevingne spent a week on the island in 2016 with dozens of her friends and family.
Coco Palm Dhuni Kolhu Resort A romantic highlight at this hotel on Baa Atoll is the option of a candlelit Maldivian meal in the resort's kitchen-garden. Spicy dishes are served amid basil and rosemary plants. Afterwards, enjoy a cocktail on the beach before retiring to your thatched villa.
Makunudu Island Resort Located on North Male Atoll, this destination offers night fishing with the locals and your catch will be cooked to perfection in the hotel kitchens. A full range of watersports such as surfing and sailing is available too. This little resort has 36 extremely comfortable thatched bungalows.
Kandima Resort You can dance the night away at the Beach Club bar and enjoy late-night cocktails in cabanas while listening to DJs spinning 'party tunes' at this hip new resort on Dhaalu Atoll. It has 266 colourful studios and villas. And lively as it is, it suits families as well.
You & Me by Cocoon Underwater dining is a fabulous attraction at this new adults-only island resort on Raa Atoll. Watch the fish glide by as you eat. Drink champagne at the Veuve Clicquot bar and try a treatment at the Elizabeth Arden spa. Rooms have a 'rustic chic' look.
Shangri-La Villingili There's only?one complete golf course, a nine-holer, in the Maldives and it's to be found at this resort on Addu Atoll in the far south. Enjoy golf by the equator. Accommodation is in swish villas and there's also a great spa. Supermodel Elle Macpherson spent a week at the hotel in 2016 with her two sons.
Faarfuushi Maldives This is a brand new resort on Raa Atoll that's already a member of the Small Luxury Hotels of the World Group. Infinity pools lead to 'relaxation pavilions' and a spa with a hydro pool.
Anantara Kihavah Maldives Villas The sky's the limit at this resort on Baa Atoll - it's possible to see the stars of both the northern and southern hemispheres - as well as the rings of Saturn - from the hotel's observatory. The resort's plush villas come with plunge pools.
One&Only Reethi Rah Wild turtles lay eggs on the beaches at this resort, and their nests are carefully protected by marine biologists. Tennis, snorkelling and wakeboarding are all available. The resort, with elegantly-furnished villas, is popular among celebrities including the Beckhams and Tom Cruise.
Velaa Private Island In the north of the Maldives on Noonu Atoll, this is one of the most exclusive resorts. Villas have mahogany panel walls, teak furniture, private pools in secluded gardens and dedicated butlers.
Cheval Blanc Randheli Each of the 46 villas at this resort, also on Noonu Atoll, have a 12.5-metre infinity pool. Private butlers, a spa and a tennis island are also features. The Duke and Duchess of Cambridge spent a week here in 2014.
A guided island-hopping holiday is also possible, with deep-sea fishing and meals at local homes. With a maximum group size of 16, the itinerary covers five islands in Male Atoll, staying in simple hotels and catching ferries. A tour of Male is included.
Tom Chesshyre is the author of Gatecrashing Paradise: Misadventures In The Real Maldives (Nicholas Brealey Publishing, £10.99).
First published in the Daily Mail - September 2019
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