Your calls always answered within 5 rings.
Not DialFlight's fault but on arrival you need to complete a form for which you need wifi which does not cover the whole airport. There were helpers going around to help travellers but they were absolutely terrible. It took an hour before I could get on the sea plane.
Mason and team are amazing at organising and knowing exactly what we need. After so many years I would not use anyone else to arrange my travel.
Karl Patel, goes above and beyond, which is really appreciated!
My second set of holidays sorted by Mr Orton this year. He was superb handling changes because of the war. Made some fantastic suggestions for both Sri Lanka AND the Maldives.
I would say stand out factors of the service I received would be: Professional, excellent communication and knowledgeable staff. I would like to thank Dale for his patience and excellent customer skills.
Extremely helpful. Many thanks
Very helpful for last minute change of holiday plans finding just what we needed in a very short time.
Very good - Scott is a real professional!
Great service provided .
First class support from Joseph
Charlotte was amazing and incredibly helpful.
Excellent as always..
Great service thanks
Still can’t believe you got us that holiday for that budget.
Fantastic communication and well organised transfers which left nothing to chance
Very helpful when I had to change my return flight
Thank you to Dexter for ensuring our holiday to the Maldives went ahead! Despite our original flights being cancelled due to the Middle East conflict, he seamlessly organised everything from alternative flights to an extension of our stay minimising the impact on our vacation. We have booked numerous vacations through him confident in his knowledge, advice and that he will secure the best price.
Finn, as always, was a star!
Thanks again to Eric for helping us organise a fantastic holiday in the Maldives. The combination of a personal touch along with the mobile app is just great. Can't wait to plot our next trip!
Booked with Christian and cannot fault the service - we will certainly be booking again with you guys
Stacey Rayner went over and above when helping to book our 'special' holiday to the Maldives and it was VERY special. Wouldn't hesitate to recommend both Stacey and DialAFlight. Thank you!!
Your suggestions of hotels was excellent. Thank you so much for your help when flights were changing and cancelled. We will definitely use again and recommend to friends and family.
We were already in the Maldives when the war began. The help, guidance and ability to secure a 'Plan B' to get us home was invaluable. I was impressed by the 24/7 staff and their ability to secure (at a cost) a viable alternative for us. I am impressed and very grateful
One of the entry form requirements is to name the resort booked. Our resort OBLU Select Lobigili did not exist in the dropdown box. I had to search the web to find out what other travellers had done and the actual resort name is listed as Aanugandu Island Resort. It would be useful if DialAFlight provided that information as part of their documentation
All in all a great trip - wish we had stayed longer! Resort beautiful easy 25 minute by speedboat. Staff amazingly friendly. Food in the restaurants expensive but breakfast buffet best ever. Great cocktail bar. Next time would like a sunset villa. We did request a room change but resort very busy due to clients struggling to get home
Lloyd Stephens provided an exceptional level of personal service. I have been highly impressed with him and your organisation.
The holiday was amazing - all your organising and advice was first class thanks to Dylan
Well done - will be in contact soon for next trip
Adrian and his colleagues were excellent, friendly, helpful and trusting from booking our holiday to the day we got home. They helped us through the difficult time with the Middle East situation, and made it a lot easier for us.
Harry has always been exceptional in providing excellent service. Our recent booking to The Maldives was customised and Harry ensured the trip was smooth.
Rumour has it that when the architect was commissioned to shape One&Only Reethi Rah in the Maldives, he said he wanted each guest to 'feel like a king'. He failed spectacularly. Because from the moment we set foot on the island, we felt like a god and goddess instead - we were in heaven.
After leaving Male's international airport, we were greeted by a band of merry men who promptly ushered us on to a luxury private yacht to take us to the resort. Feeling like Jay Z and Beyoncé, my husband Julian and I kicked back and pressed the start button on our honeymoon.
If first impressions were anything to go by, our marriage had just got off to the perfect start.
At the resort there were more warm and welcoming faces, before we meandered down the tiny, sandy 'roads' towards our beach villa in a golf buggy - cars have no business on this island.
Along the way, our personal concierge Gizem told us that staff at Reethi Rah outnumber guests by more than three to one - although you would never know it, as the level of privacy made us feel as if we were on a deserted paradise. But every request was fulfilled with discreet precision.
Of the eight villa types available, we chose the thatched beach villa with high ceilings, beautiful Balinese-style decor and a pool. But no matter where you end up laying your head, rest assured you will be in a den of luxury.
Behind our wooden front gate, there was a distinct and blissful feeling of isolation. There was a secluded patch of beach to call our own, with two palm trees harbouring a hammock.
We were spoiled with an unpacking service, a choice of pillows, essential oils menu, a bathroom with two massive sinks complete with his-and-hers soaps, and wooden shutters everywhere (which stayed open during our stay, as I didn't want to miss a single second of that spectacular view).
There was also a shower outside should guests want to recreate that Timotei advert for fun.
You could be forgiven for never leaving your villa, but that would be foolish. The 24-hour golf buggy service will happily whisk you to any of the countless amenities.
For sporty guests there's a state-of-the-art gym - instructors put me through my paces on an outdoor circuit.
UPSIDE DOWN
In the yoga pavilion you can do aerial yoga (you are suspended in a low-hanging sling, so anyone who doesn't like being upside down should beware!) - there's also a full-size football pitch, and badminton and tennis courts.
There's also an art gallery, Taylor Taylor hair salon, Pedi:Mani:Cure Studio, barber shop and KidsOnly club. Meanwhile, the beach club was alive all day with a DJ playing the latest tunes.
Most afternoons, Julian and I loved grabbing an ice cream before working off the sugar rush on the massive water trampoline. Bouncing up and down on the giant inflatable, I felt like one of the contestants on Total Wipeout, the BBC series I used to co-present with Richard Hammond.
Sea excursions include luxury yacht big-game fishing, turtle adventures, sunrise fishing, reef snorkelling, sunset cruises and shark safaris.
There are four main restaurants. Reethi is beautifully constructed, with high ceilings and carved wooden pillars and doors, and serves contemporary Asian, French and Italian. This is also where the fabulous breakfast is served.
Another of our favourites was Tapasake, serving exquisite modern Japanese dishes with noodles and fish straight from the ocean outside your villa.
Fanditha, which means 'magical' in the Maldivian language Dhivehi, is aptly named - an Arabian Nights-inspired restaurant and bar with beautiful sunset views.
In keeping with the romantic setting, the spa has massive his-and-hers steam and sauna rooms, with floor-to-ceiling windows overlooking a courtyard. It's a haven of serenity, set in a beautiful expanse of manicured trees and grass leading to the ocean. During your time here, you can practically feel the stress in your shoulders dissipate and your mind let go.
Reethi Rah is a stand-out experience because of its vision to create paradise and the sheer determination to sustain it.
Before I left home I was looking at a website about the Maldives and came across this quote: 'We travel not to escape life but so that life doesn't escape us.' After our experience in this magical destination, those sentiments more than ring a bell.
What we discovered on the Maldives was an escape that took you away not just from your nine-to-five routine but offered an entrée into another world - a life-affirming boost that lasted much, much longer than a suntan.
We can't wait to return.
First published in the Daily Mail - February 2017
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