Paige was excellent arranging our flight so efficiently at short notice. Very polite and professional.
The trip was exceptional - absolutely exceeded expectations and we are most grateful to Guy for his service, support and commitment to making it happen.
Thomas helped us put our holiday together. He was very knowledgable and kept us up to date with everything. Nothing was too much trouble
Thank you Samuel for another incredible and memorable holiday!
Neil was so helpful as our flights were via Doha and the war had begun. When the flight was cancelled by the airline and we thought our holiday was gone - he shocked me by finding alternative flights to Sri Lanka. Without using DialAFlight we would never have travelled.
Great trip despite flight issues.
Ivor consistently delivers great customer service and information about the destinations I am interested in. He will ensure he delivers what is required and to the set budget. Our multi trip holiday to Sri Lanka was amazing - so thanks once again Ivor for nailing our brief
I have used DialAFlight and Dale several times. Always helpful and reliable. Wouldn’t use anyone else
The airline told us that special assistance was only booked for the outbound flights, so when we got back to Heathrow they refused to take us! I highly doubt this as Leah always books it ...
Roger went over and above to book us a flight when our return flight from Sri Lanka was cancelled.
Turkish Airlines changed our flights twice. Once between booking and the date of travel necessitating another night in Sri Lanka and once on the return journey when we suffered a 5 hour delay and the rest of our party had to spend a night in Istanbul with a 24 hour delay. This was disappointing and would make us think twice before using them again.
I couldn’t have coped without wonderful Noah. My friend and I were stuck in Sri Lanka while the Middle East raged. He calmly negotiated new flights home, rebooking time and again as my friend's flights were cancelled whilst she was at the airport. I would never travel anywhere without dear Noah’s guiding hand
We had to ask Libby for help with regard to our transfer back to airport. Sebastian responded and resolved it. Very grateful
Thank you - superb advice and super efficient.
An excellent service which I recommend without hesitation
A couple of the activities were not good value for money due to local issues e.g. tea plantation tour: machinery was going through period of routine maintenance at the time of the visit. We were briefed on the process but didn’t see it working.
Couldn’t have been in safer hands when we found ourselves in the middle of the Gulf crisis. Absolutely brilliant company to deal with.
It was good to know that you were easily contactable if our flights went wrong.
Perfect vacation. Thank you for your excellent service
Great customer service, thank you
Connie Lau and team did an excellent job sorting all the flight changes
Thank you so much not only for organising a fantastic two week holiday in Sri Lanka at short notice but for assisting us to get back when the flights through the Gulf were disrupted. We thought you were great before but our opinion of you increased further with your calm professional approach to finding the best solution for us. I would highly recommend DialAFlight
A difficult time and you still responded immediately.
Job well done, shame BA is so dire - I contacted their customer service as tried to pay for two aisle seats for the home journey but despite 3 attempts with different cards was unable to pay. On top of that their entertainment system crashed 7 times. Yes 7!
Many thanks, will use you again.
Return flight was cancelled but DialAFlight worked with son in law to make another flight booking.
Ivor Savage was very helpful and efficient.
Very satisfied with DialAFlight.
Gavin was knowledgeable and very helpful. He dealt with our changes efficiently and ensured we had the correct visa.
You are Always helpful, thank you so much for what was a really fabulous trip!
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