We were getting very concerned that our flights might be cancelled and we'd be stranded and sent a couple of “worried” emails. You kept us calm, reassured and sensible. Some good advice, but more important than that, it was so important to us to know that we weren’t alone. Thank you so much for your help and advice. I know you must have been working madly to keep up with everyone, but your response times made us think that we were a high priority despite that. You were amazing.
Phone call to re-arrange flights in today’s circumstances, with follow ups, should be followed by all. Well done Mike!
This is the first time I've had to contact you during a trip (in this case to change flights as we needed to get home early due to the coronavirus) and it was handled with great efficiency and professionalism by Roray
Fantastic trip. Walkers Tours in Sri Lanka provided a driver who was excellent throughout. Very knowledgeable. Thanks to Rupert and team for sorting our requirements as we booked late and changed our minds several times.
Amazing. We had a wonderful time, a couple of little hitches, but got sorted out. Overall. Brilliant
Felt very looked after right down to phone call day before to check I hadn't forgotten anything. I always feel like I'm a valued customer.
Great service and advice once again. Thinking of where to go next.
Greg could not have been more efficient and helpful
Fab holiday. Ruby is amazing
Again really impressed with the flights and connections Jack put in place.
Always found everything made so easy for us by DialAFlight
Perfect service, thank you
Gareth does it again !
Everything worked out very well - will recommend and use your service again.
Flights to and from Sri Lanka booked through DAF with Les as the point of contact were perfect with appreciation conveyed to all involved.
We have used DialAFlight a lot in the past 4 years and have never been disappointed. Great service.
Excellent service with efficient friendly staff
I have always dealt with Trevor who is excellent. I would recommend DialAFlight to anyone. Absolutely 5 Star
Brilliant service. Will use again.
We have already recommended you to all our friends and family. We couldn't have had a better service
Helpful and quick to answer phone at any time of day
Exactly as expected
Very happy with the customer service received from Stephen
Stephen was extremely helpful,and accommodating.
All good with this trip and excellent contact before flights thanks to Carla who has now moved on. She has been great over the years and we look forward to dealing with Otis and other team members shortly to plan our next trip to Oz.
Excellent customer service. Alfie was really helpful.
Thomas, you did a good job for us again. All documents arrived on time, no fuss and no panic for us.
I always recommend Niall and the team to my friends. Excellent attention at all times. I go nowhere without DialAFlight. Brilliant team...
Nicole was friendly, helpful and efficient as usual in all our dealings. The driver-guide provided by Walkers Tours in Sri Lanka was excellent. All the hotels (with possible exception of Secret Ella) were very good. We had a great holiday.
Brilliant service as always. No complaints.
A BIT OF HISTORY
In his 1891 book Palms And Pearls: Or Scenes In Ceylon, Alan Walters highlights a 14th century Icelandic work which names Paradise as an island off India 'studded with flowers', which he believes to be Ceylon, renamed Sri Lanka in 1972.
And French author Hugo Victor is believed to be referring to Sri Lanka when he writes: 'Paradise is a spot in the Orient productive of all kinds of woods and pomiferous trees: it contains the Tree of Life; there is neither cold nor heat but perpetual equable temperature.'
Arrival in Sri Lanka, with the chaos of Colombo airport and the surrounding roads, seemed some way from that early notion of Paradise.
But once you reach the areas of natural beauty, you'll see why the Paradise description is so apt. There are 26 national parks in Sri Lanka, each one teeming with wildlife. I stayed at the Uga Escapes resort of Chena Huts, in Yala National Park.
A PLACE TO RELAX
The hotel is intimate, with just 14 luxury suites, and they're spread out to ensure maximum privacy.
A sign on the path to the hotel declared that an elephant had last been sighted here just three days before.
One lunchtime, we were enjoying a watermelon martini at the bar when four monkeys sat down just yards away. And on another occasion, we wandered down to the sandbanks below the resort and heard a huge crash. Turning around slowly, we came face to face with an elephant. He was unfazed, but we were overcome with emotion. It was one of the best moments of my life.
You might think that the staff would
become blasé about living so close to wildlife, but they delighted in showing
us photos of leopards, crocodiles, wild boars and elephants which had all meandered
into the hotel grounds. The private suites at Chena Huts are similar to safari
lodges: vintage camping lamps, a freestanding bath, a huge bed, colonial style
rugs and - a safari essential - Nespresso machine.
There's a plunge pool in the garden of each suite, too - as well as an enormous, lagoon-like pool moments away.
Meals and alcohol are inclusive and you can turn up to eat at any time. And once you've tasted the Sri Lankan fish curry, you'll want to sign up for the cookery classes offered by the head chef.
At 6.30am every day you can set off on a safari tour of the park (or at 3.30pm, though morning gives you a better chance of leopard sightings). Driving through the park, you'll suddenly come to a clearing which looks as if you've been transported to Africa, with huge lakes covered with water hyacinths, and mountains looming in the background.
We saw toucans, elephants, leopards,
monkeys and water buffalo - a fabulous experience.
Following our stay at Chena, we set off on a three-hour drive to Weligama, a popular surfing beach on the south coast. Here we stayed at Cape Weligama resort, perched on a clifftop.
The resort has an activities centre where you can take out surfboards, snorkels and paddleboards. There are also scuba-diving courses. I was happier sitting by the Moon Pool - an infinity pool fringed with palm trees where you can watch the surfers bobbing like buoys, waiting for the next big wave.
A VISIT TO GALLE
The nearby town of Galle is one of the most distinctive on the island. It features a 16th century fort built by the Portuguese. We had tea at the Galle Fort Hotel, the most chic destination on the coast.
Back in Colombo,Residence, another Uga Escapes hotel, is the
perfect sanctuary. It's a ten-minute walk from the Town Hall and near the
Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping
a gin and tonic and plotted how to return to Paradise as soon as
Back in Colombo,Residence, another Uga Escapes hotel, is the perfect sanctuary. It's a ten-minute walk from the Town Hall and near the Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping a gin and tonic and plotted how to return to Paradise as soon as possible.
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