Exactly as expected
Very happy with the customer service received from Stephen
Stephen was extremely helpful,and accommodating.
All good with this trip and excellent contact before flights thanks to Carla who has now moved on. She has been great over the years and we look forward to dealing with Otis and other team members shortly to plan our next trip to Oz.
Excellent customer service. Alfie was really helpful.
Thomas, you did a good job for us again. All documents arrived on time, no fuss and no panic for us.
I always recommend Niall and the team to my friends. Excellent attention at all times. I go nowhere without DialAFlight. Brilliant team...
Nicole was friendly, helpful and efficient as usual in all our dealings. The driver-guide provided by Walkers Tours in Sri Lanka was excellent. All the hotels (with possible exception of Secret Ella) were very good. We had a great holiday.
Brilliant service as always. No complaints.
Excellent customer service as always from Mitch
Extremely happy with your customer service and prices were reasonable.
I love the fact that you can talk to the same person when you ring and also ring up a week before our flight to check we have sorted everything and remind us about visas. Thank you, great service.
Tristan was brilliant. Followed up with calls and responded to my request for help while in Sri Lanka. He is a credit to your company.
Byron was my travel manager and he was absolutely fantastic! I needed to change my flights last minute and this was done with no trouble at all! I was a little hesitant when booking as I had never heard of the company before but I am so glad I did. Amazing service, will definitely be booking through him again! Thank you!
Your staff were helpful, friendly and professional. The many changes we needed to make were completed by them with great skill. We will definitely use your team again.
Excellent service every time I spoke to my travel managers. We had some problems on the ground but the team were able to help rectify them. Cannot recommend DialAFlight highly enough!
Excellent service as usual
Always so helpful and understanding
Well done to Kennedy and team for assisting us with a flight connection problem to Maldives. A perfect holiday.
Another lovely holiday and it's all thanks to you Sonny! Thank you for all of your suggestions (hotels and countries). What would I do without you?
We were in Sri Lanka during the recent bombings and Robbie contacted us straight away letting us know he and DialAFlight were there to offer assistance and help whenever we needed it.
Overall very good, thank you. We did have problems with the meals as they had me down as a strict vegan, which I am not.
Marie is as always excellent and exceptionally helpful
A great flight and excellent service.
Brilliant trip - exceeded my high expectations.
Harvey is always so helpful on the phone and makes the booking of any flight so easy. I always recommend him to my friends and family
The tailormade trip to Sri Lanka and The Maldives was excellent. My friends truly enjoyed it and I hope that they are now DialAFlight converts.
Again another first class service which offers peace of mind with everything taken care of
All went well and on time. Wouldn't recommend an Emirates sandwich - it’s made of soda bread and comes the size of a brick!
A BIT OF HISTORY
In his 1891 book Palms And Pearls: Or Scenes In Ceylon, Alan Walters highlights a 14th century Icelandic work which names Paradise as an island off India 'studded with flowers', which he believes to be Ceylon, renamed Sri Lanka in 1972.
And French author Hugo Victor is believed to be referring to Sri Lanka when he writes: 'Paradise is a spot in the Orient productive of all kinds of woods and pomiferous trees: it contains the Tree of Life; there is neither cold nor heat but perpetual equable temperature.'
Arrival in Sri Lanka, with the chaos of Colombo airport and the surrounding roads, seemed some way from that early notion of Paradise.
But once you reach the areas of natural beauty, you'll see why the Paradise description is so apt. There are 26 national parks in Sri Lanka, each one teeming with wildlife. I stayed at the Uga Escapes resort of Chena Huts, in Yala National Park.
A PLACE TO RELAX
The hotel is intimate, with just 14 luxury suites, and they're spread out to ensure maximum privacy.
A sign on the path to the hotel declared that an elephant had last been sighted here just three days before.
One lunchtime, we were enjoying a watermelon martini at the bar when four monkeys sat down just yards away. And on another occasion, we wandered down to the sandbanks below the resort and heard a huge crash. Turning around slowly, we came face to face with an elephant. He was unfazed, but we were overcome with emotion. It was one of the best moments of my life.
You might think that the staff would
become blasé about living so close to wildlife, but they delighted in showing
us photos of leopards, crocodiles, wild boars and elephants which had all meandered
into the hotel grounds. The private suites at Chena Huts are similar to safari
lodges: vintage camping lamps, a freestanding bath, a huge bed, colonial style
rugs and - a safari essential - Nespresso machine.
There's a plunge pool in the garden of each suite, too - as well as an enormous, lagoon-like pool moments away.
Meals and alcohol are inclusive and you can turn up to eat at any time. And once you've tasted the Sri Lankan fish curry, you'll want to sign up for the cookery classes offered by the head chef.
At 6.30am every day you can set off on a safari tour of the park (or at 3.30pm, though morning gives you a better chance of leopard sightings). Driving through the park, you'll suddenly come to a clearing which looks as if you've been transported to Africa, with huge lakes covered with water hyacinths, and mountains looming in the background.
We saw toucans, elephants, leopards,
monkeys and water buffalo - a fabulous experience.
Following our stay at Chena, we set off on a three-hour drive to Weligama, a popular surfing beach on the south coast. Here we stayed at Cape Weligama resort, perched on a clifftop.
The resort has an activities centre where you can take out surfboards, snorkels and paddleboards. There are also scuba-diving courses. I was happier sitting by the Moon Pool - an infinity pool fringed with palm trees where you can watch the surfers bobbing like buoys, waiting for the next big wave.
A VISIT TO GALLE
The nearby town of Galle is one of the most distinctive on the island. It features a 16th century fort built by the Portuguese. We had tea at the Galle Fort Hotel, the most chic destination on the coast.
Back in Colombo,Residence, another Uga Escapes hotel, is the
perfect sanctuary. It's a ten-minute walk from the Town Hall and near the
Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping
a gin and tonic and plotted how to return to Paradise as soon as
Back in Colombo,Residence, another Uga Escapes hotel, is the perfect sanctuary. It's a ten-minute walk from the Town Hall and near the Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping a gin and tonic and plotted how to return to Paradise as soon as possible.
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