Your calls always answered within 5 rings.
Brilliant as usual! Helen and team are the best!
Great support from Owen throughout.
Brilliant. Great recommendations and caring efficient service once again. 10/10
Cameron and team did a truly brilliant job. Just great to hand our dream itinerary to true professionals and then just get on with enjoying our offbeat holiday in South Africa.
Everything worked perfectly. Eve at DialAFlight was very attentive and helpful. I would always recommend her, plus everyone else I have spoken to in the company.
Thanks Teddy - great service
Raj always does an outstanding 'customer focused’ job.
My experience with Kelly was excellent. Advising, supporting all the way until the end of the trip. I felt safe and enjoyed my special trip with my daughters. Thank you so much and I hope we will have other wonderful trips to plan together in the near future
Excellent support from Justin
DialAFlight were brilliant but I cannot say the same for British Airways who were awful. On the trip out from Manchester - Heathrow -Cape Town (premium economy) they ran out of choices and offered us Gnocchi. The stewardesses were obviously in training and were quite useless. They ran out of choices for us at breakfast too. On the return journey we went to check in at Cape Town and were told the plane had been overbooked and they didn't have any seats left but they would ring London but we may have to fly the following day. After half an hour wait we were told we did have seats, one in premium and one in economy. The World's Favourite Airline? I don't bloody well think so. We will never fly British Airways again but stuck to KLM or Air France in future.
Yet again Larry pulled out all the stops and arranged our trip to South Africa at short notice
Troy came up trumps as always
We had asked for specific rooms at The Marine Hotel and the Cellars Hotel, but when we got there, neither room was booked for us. In both cases they were very obliging and we got nice rooms, but I am not sure where it went wrong! Otherwise the whole trip was beautifully organised by Cameron and we are very grateful to him.
Hannah was exceptional on point from the beginning to the end. I love your personal touch as always. Keep up the good work.
Fantastic job done by you. Big thanks. Food on flight home was DREADFUL. Not your fault
Owen Burrell was a reassuring contact and is highly recommended by me. DialAFlight was recommended by a friend and proved to be great advice.
Michael was amazing. 100% booking my next holiday with him.
Fab service, will definitely use again
I would like to take this opportunity to thank Samuel for the efficient way in which he dealt with me throughout. He kept me updated every step of the way. He was always polite and courteous even when I made changes and because of his efficiency my trip was a pleasant experience
Been using your service for past 8 years and never have any issues. Will be booking for my next trip soon.
Turkish Airlines was recommended but we were disappointed with them this year. On the outward flight there was a 5 hour delay. On the return trip the plane was very old and we didn’t like the business class seat arrangement.
Sadie deserves a promotion. What a girl !
Amazing service as always from Larry and Reece! Thank you- we had a wonderful holiday.
I have been using DialAFlight for over 5 years for my flights and holidays because they always provide a curated service. Jim who has been my agent has always got me great deals and when I do ring and he is not available the rest of the team have been as amazing. 100% recommend
Excellent trip. Thank you Troy for putting it all together.
I would always use Donovan and his team. They look after us so well every time
You can’t do anything different because you are doing everything correctly. Keep it up
Wonderful person. Marshall was a superstar Highly recommend him to all.
Tony was great
Great support and advice from Micky at DialAFlight. Very reassuring to go through itinerary and hotels with an expert. Amazing trip to South Africa, which exceeded our expectations. Will definitely use DialAFlight again.
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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