Your calls always answered within 5 rings.
Very pleased with our trip although BA were not great. On the way out I checked in 10 minutes after it opened and could not get two seats together. Checking in online they would not issue boarding passes and we had to get to the airport early. The food on the way back was terrible. Films on board were OK but the music choice was all cheapie covers - like some sort of massive cheapo compilation - bizarre. Confirmed my dislike of BA
All went exactly to plan no problems at all. Rebecca Wilkie was amazing
Our flights with Air France to Ottawa were fabulous. They were all on time even though there was a global "IT glitch" on Friday 19th July, the day we commenced our return journey. The DialAFlight app is handy, a one stop shop for everything you need. Stuart and Graham always available to answer any questions you might have. Would book with DialAFlight again.
The service from Troy was fantastic - he was so responsive and managed to juggle our three different itineraries without problems. He was always good humoured even when we rang him constantly with silly questions - he deserves a medal for patience.
Christian was superb. I've already recommended him and your company to friends and family. So happy I booked my flights with you.
Great products, great prices, great service. Thank you
Leo was fantastic - made sure I was informed all the way. Will book again
Very quick and efficient
The suggestion by Doug that ‘assistance’ could be arranged was necessary because of AA delays. Thank you.
The service from Air Canada was appalling and you would do well not to recommend them to ANYONE .
Brilliant as always. 1st class info. All helps to make a long haul tolerable. Many thanks to Cody and team.
I would not recommend Air Canada as they cancelled our first flight and on our return put us on standby and split us all up even though we bought our seats together. They were very unhelpful
Hertz desk at Calgary was hopeless as insufficient cars and we had a long wait for cars. Hertz Granville street in Vancouver is in a really rough district so would not recommend drop off in this location
Raj told me that I would need to collect my luggage. This was incorrect.
Professional, courteous, expedient and helpful service.
Your service was recommended and I was very impressed with the service by Oli. Will be using you again. Thank you for all your help.
Everything went smoothly
Gary was very helpful with our Canada trip which included 4 destinations and 3 train journeys. He assisted us from the onset, providing useful information and suggestions on hotels for each stop and also was very helpful with the various flight options available. He was always on hand for any queries we had from the time of booking and up to our departure date. His knowledge and suggestions ensured our trip was thoroughly enjoyable.
Thanks for everything, perfect!
The return trip home was terrible but none of it was caused or contributed to by DialAFlight. In fact, you were very helpful on the emergency telephone. I recommend Roy, Ashley and Claire to everyone.
Contact, communication and arrangements were excellent
Excellent as always. I would strongly recommend DialAFlight to anyone
Fantastic service
Michael was brilliant - nothing too much trouble - he sorted everything hotels and connections
Not a criticism but please note July 1 is Canada Day so Niagara area is particularly busy. We checked out at 11am but weren’t picked up until 1:45 …pick up could have been earlier even if we spent longer at Toronto airport…which was a great airport in our opinion.
All the staff and especially Shelley go out of their way to organise great holidays. I have booked a few now with DialAFlight and will be booking more
I love DialAFlight and recommend it to all my friends and relatives. It’s so easy just to pick up the phone and within seconds there is a friendly person who listens to the sort of things you want from your holiday and then organises the whole thing perfectly for you.
Biggest plus was getting better connections and price than I was finding online, that and a friendly voice and advice over booking
Everything worked like clockwork. Any questions I had were answered quickly and gave me complete confidence. Thank you to Lewis and team
I'll always ask for the same operator. Top service
We're sitting in a balcony restaurant in the Old Town, with views over the ramparts to the becalmed Indian Ocean beyond. It's our first night.
'Ah, wonderful,' says an Englishwoman, emerging from the stairs below.
'I was up at 5am swimming with sea turtles just off Galle Fort. You should try it. What a way to see the sun come up.
'Watch out for the snake-charmers on the harbour walls and the thrill-seekers hurling themselves off the rocks.
'I'm Juliet Coombe, by the way.'
It turns out she's lived here since 2004, so we listen up.
'This island has really changed since I first arrived,' says Juliet. 'It's become like St Tropez. You're in for a treat.'
She's right.
I first came here eight years ago, and now, with its jewellery shops, cocktail bars, ornamental Buddha statues and lounge music, Galle has completed its transition from hippy backpacker town to a boho-chic enclave.
Bang in the middle of the fort (but still only five minutes' walk from the sea) is our hotel, The Fort Printers.
It's an engaging modernised 18th-century colonial mansion, which was a private school during Dutch rule, so all the rooms have scholarly names: The Headmaster's, The Prefect's, History and Geography.
The rooms are elegant and spacious, and the Frangipani tree overhanging the pool means the water is covered in white flowers.
Breakfast is a treat — traditional Ceylon tea, fresh fruit and buffalo curd every morning.
Or you can have bowls of fresh fish curry.
Five minutes away is Amangalla, the most famous hotel in Galle (part of the ritzy Aman Group), with 130 staff and its own library, private swimming pool with individual cabanas and a magical garden. We eat famously here.
The whole set-up oozes colonial decadence.
Galle Fort is a UNESCO heritage site, so it's bound to attract the crowds.
But travel ten minutes beyond the walls in a tuk-tuk (a mechanised rickshaw) and you can watch local fishermen sell their wares with ruthless efficiency.
Galle cricket ground is a joy, and try the escorted bike rides through local villages behind Dalawella Beach with British-owned start-up company Idle Bikes (fifteen minutes away from Galle by tuk-tuk).
For 2,000 rupees (£10) per person you get a guided cycle tour through quiet paddy fields, a bird sanctuary, cinnamon and banana tree allotments, and past open fires where wives cook curry.
Immaculately dressed schoolchildren wave and Buddhist shrines enchant.
Best time to go is dusk or early morning. Grab a drink at Wijaya Beach Restaurant afterwards.
Our guide, Kingsley, drives us to Balapitiya Boat Safari — where we take a tour of 64 tiny islands in an enormous inland lake near Bentota.
This is a wonderful way to see Sri Lanka's wildlife: baby crocodiles, fruit bats, monitor lizards, monkeys, and even a brief stop-off at a cinnamon-growing island and a Buddhist temple.
You can get a personal boat for two hours for 6,000 rupees (£30).
And make sure you dangle your feet in the local fishing nets for a genuine fish pedicure.
On our way back to Galle, we swing past The Bentota Turtle Hatchery to see the famous snow white albino turtle ('One in a million, just like Michael Jackson,' jokes Kingsley) and watch the 24-hour old baby turtles being guided back to the sea under the cover of darkness, protected by the wardens.
After a few days, we drive three hours east along the spectacular southern coastal road for one night at Coco Tangalla — a pretty boutique beach villa with four rooms overlooking Tangalla Bay.
It's wilder here and less touristy, and the enormous palm trees and ocean breeze make it feel like Hawaii.
Our final hotel is Ellerton, seven hours drive north from Tangalle (and 2,400ft above sea level), set in the spectacular tea plantations above Kandy.
It's a long drive, but you won't regret it.
It is owned by a British couple, Richard and Cary Goode, and the gardens are immaculately kept in eight acres of what used to be a colonial tea estate.
Bicycle rides, bird-watching from the balconies, tea-tasting and home cooked food make this an excellent choice for adventurous couples and the artistic crowd (Christian Louboutin, the shoe designer, stayed here last year), especially if you like painting, drawing or just gazing through your binoculars at the Alagalla mountains.
It also offers easy access to Kandy's Temple of the Tooth (containing the relic of the tooth of Buddha) and botanical gardens, 30 minutes away.
Sri Lanka has come out of the shadows of civil war and political unrest.
Last year marked the tenth anniversary of the devastating Tsunami and a new president was elected in January. Optimism is in the air — and rightly so.
First published in the Mail on Sunday - October 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements