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Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Excellent service throughout the process - we recently flew to Phuket and the whole process was seamless. Would highly recommend DialAFlight
Excellent customer service. Will definitely be using DialAFlight again
Yet another fantastic holiday and your arrangements were top class. I would highly recommend your services, as I did to a few people I met on holiday.
Excellent price for tickets to Bangkok and Phuket with BA. Very nice hotel
Riley arranged the holiday. He was really helpful and a great example of fab customer service.
Always available when an enquiry was needed and even called on the eve of departure
Excellent trip. Collections to and from the airport very well organised. Very happy - once again it's why I use DialAFlight.
Very patient as I had a few panics with the app before I left. Every email I sent was answered quickly and efficiently. I had help booking my seats and they were perfect too. It was my first time travelling to Thailand on my own and I felt really looked after. Excellent service.
Fergus was exceptional in putting our package holiday together. I’ve used DialAFlight numerous times and will continue.
Fab service as always from Guy ...very helpful and really spot on with his advice.
I'm a regular client. You guys are great
Always reliable.
Hotel and staff were fabulous - the only downside there were too many stairs. Would have to have a ground floor room if we went there again
Everything was spot on and I was upgraded to an Ocean Suite which was superb
Gordon always delivers. I couldn't ask for more
Thanks to Roray, the hotels were all great and in excellent locations.
Everything was perfect and went smoothly
Very pleased with the service. Lovely holiday, would definitely come back and book with yourselves again.
Everything spot on - will be back
Good service from you but won’t fly Etihad business class again.
You guys do us proud every year. Simple, efficient and at a price we are always happy with. Top marks
What you promised, you delivered and no one can ask for more than that.
Thanks Dexter. Excellent service as always.
Lawrence was terrific, good flight, good seats, good deal
Thanks to Alex and all the team for arranging our flights
Excellent service. Very helpful during booking process and helped put together exactly the package I wanted.
Slight confusion as our son Alex was the main name on the booking but he had a children's meal booked on the plane. Cab drivers were looking for him and he got the main room in the hotel. Other than that all very good thanks
Whole process was easy and the service from you guys was excellent
It’s a really good service that you provide
Hudson did a great job and communicated really well.
Phuket may not be perfect. But parts of it are approaching that state of bliss. And it's fairly easy to avoid the parts that aren't.
For example, the busy beachside strip of Patong can be rather a test of patience for those of us who might have grown a little weary of sunset-to-sunrise shenanigans.
But that's not the whole story. After all, Phuket is quite a big island, stretching 30 miles north to south and 13 miles across (joined to the mainland by the Sarasin Bridge) and it offers plenty of options for holidaymakers looking for almost-guaranteed sunshine.
It has come a long way since the days when it boasted just a few beach front bungalows for barefoot backpackers in the Seventies. Back then, it was a grim 17-hour bus ride to get there from Bangkok.
The construction of one international airport later, and there are more than 750 licensed places to stay, with 47,000 rooms available. And in the next few years another 35 hotels are expected to be built.
Mick Jagger, Beyonce, Kate Moss and Rihanna are among the celebrities who have all checked in at Phuket at one time or another. On my most recent visit I stayed at the five-star Dream Phuket, a newish hotel on Layan Beach, a lovely, tranquil stretch of sand on the island's west coast. It is only 20 minutes from Phuket International Airport, but definitely away from any hustle and bustle.
Dream Phuket has large pool complex as well as a beach setting
It has giant beds in large rooms, partly open-plan bathrooms, an enticing swimming pool, international cuisine, a roof-top bar with infinity pool - from which there is a breathtaking panoramic view of the surrounding lush hills - and a great spa offering the full range of treatments including deep tissue massages, aloe wraps and spice scrubs.
At the signature restaurant Trilogy, there's a 'theatre' kitchen where you can watch the chefs sauté and flambé to their hearts' content.
The hotel is not directly on the beach, but it has a separate beach club, with sun loungers and private cabanas, just two minutes away by shuttle bus.
The clear waters are perfect for snorkelling
It is at the beach club that the young and fabulous from Russia, Singapore, Australia and Britain pose on their stools at the swim-up bar and use their phones to snap, study and share their selfies. All day long.
That is good news for the rest of us, as it means there's no wait for the cheap massages on the beach. They're seriously good; I couldn't resist having two in one day. During one of them, a vast man having a massage next to me snored loudly despite the fierce kneading.
Less than half a mile from our hotel is the Project Artisan, Laguna. A labour of love from a gentle Croatian couple with a deep affection for all things Thai, it's a restaurant and deli, open for breakfast, lunch and dinner.
The hotel also offers foot massages and mani-pedis, while there are plans for a cookery school and art club.
A boat trip is a must. Some prefer to barter for a place on speedboats, which take a well-worn route to celebrity-touched islands such as Phi Phi Le, where Leonardo DiCaprio's film The Beach was shot.
It's clear to see why Phi Phi Island was made famous by The Beach
I opted for a trip on a larger boat which motored to the less well-known Phang Nga Bay. If you want to be more active you can kayak, swim off the back of the boat - or watch long-tailed boats take visitors to the islands of Khao Phing Kan and (The Man With The Golden Gun was filmed here) before returning as the sun sets.
The boat crew speak fluent English and Chinese and, at the end of my trip, the captain said: 'If we have done anything wrong, we hope you forgive us.' There's absolutely nothing to forgive.
The next time I return to Phuket (and I will be returning) I hope to explore more of the island and perhaps fit in a safari experience – yes they offer safaris in Thailand! There are some great luxury safari companies which come highly recommended and offer authentic and respectful encounters with native wild elephants and other spectacular wildlife. After all, there’s more to Thailand than stunning beaches and spas- but it’s a good place to start.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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