What 677 DialAFlight clients thought of Phuket

Philippa went above and beyond in helping us get to Thailand recently when travelling was at its most challenging. I have recommended you to everyone.

Polite and friendly service which included frequent travel updates and requirements. You did exceptionally well under stressful conditions regarding my emergency flight home. A big thank you

All good thanks

Very good service. I will recommend you to others. The Senses Resort in Patong is superb. Singapore Airlines. Ditto.

I have found you helpful and very contactable.

Niall was amazing when I needed to rearrange our flights back to UK as a result of the covid19 pandemic. You were so reassuring and got us home safely. You took the stress away and contacted the airline at a time when it was nearly impossible to get through to them.

I’ve fallen in love with Orlando - this guy has been absolutely amazing in very difficult times. Can’t thank him and the DialAFlight team enough

First time using DAF - Alfie was very helpful

Excellent service as always. We were lucky getting back from Phuket, since I heard that both Emirates, who we flew with, and Qatar were cancelling their longhaul flights a day or so later.

Great professional service

Thanks for rebooking my flights after BA cancelled at a late stage

Gordon, as always, was brilliant

I would like to thank Tyler who was always available to answer my many queries and concerns. His knowledge and thoughtfulness continually put my mind at ease during a very difficult time due to travelling amid the Coronavirus.

Gordon as always was brilliant!

Roger was dealing with my flight witch was cancelled 3 times and he sorted it out no problem every time as busy as he must have been. 10 out of 10

Good communication re cancelled flight due to virus

Many thanks Lucas for your help - all flights were very good and assistance worked extremely well. Will be in touch soon.

Fantastic service, thank you

Thank you Connie for superb personal service as always.

Fantastic service when I need to book a flight I will be back!

Ross always delivers. Thank you.

Excellent service from Harry and the team. Have booked flights in November to Thailand through you guys.

Very helpful and knowledgeable staff. Will use again for sure

Sean is a great asset to your business

Excellent experience.

Sonny, excellent organisation as always. Shame that I chose the wrong hotel.

DialAFlight are the best company I have used - they are helpful, nothing is too much trouble and they are always there when you need them

Great service

Logan was spot on with his recommendation for our Phuket hotel and the DialAFlight service and documentation was first class

Everything worked perfectly.The Aspara Villas were very peaceful

Thailand's islands

As forecast, my Thailand trip was perfect!

TV weather presenter Lucy Verasamy goes island-hopping and finds clear blue skies, a chilled-out atmosphere and the warmest of welcomes

My plan for my eagerly-anticipated trip to Thailand was - there was no plan. Just three weeks of winter sunshine, island-hopping with a girl pal - a relaxing break from my job as a weather forecaster on ITV.

After flying to Bangkok, we took another plane direct to Krabi on the west of the mainland. There was no time to waste... a beach was waiting.

Railay Bay in Krabi is picture-perfect Thailand and the ideal place to kick off a holiday. Long-tail boats parked in neat rows bobbed along the shoreline with crystal-clear turquoise water lapping at the limestone cliffs. The cliffs are popular with climbers.

I didn't quite muster the courage to scale a sheer rock face in a harness - although we did clamber up a 70-degree slope using just ropes. It was totally worth it.

After the initial steep incline, we found ourselves in rainforest-style terrain with a breathtaking view of the entire peninsula.

The striking white cliffs and dense tropical jungle-style greenery define Krabi.

Breathtaking view of the entire peninsula of Railay Bay, Krabi

We drank our body weight in fresh coconut milk and pina coladas in our first couple of days as we acclimatised to our new surroundings and gradually began to relax.

Afternoons were spent deciding where to sunbathe after simple lunches - mostly of satays and papaya salads.

We called the latter 'papaya salad roulette'- as you never knew how spicy it was going to be. Some were well into blow-your-socks-off country.

RELAXING MASSAGE

I lost count of the massages we had, each one leaving me blissfully floppy.

We loved the bars with their boho beanbags, low tables and bamboo terraces overlooking the bay.

We didn't want to leave Railay Bay in Krabi, but we had arranged to head to Phuket to meet up with some ex-pat friends over from Hong Kong.

We stayed at the famous Slate hotel. It's a huge hotel with a choice of three pools surrounded by tropical plants - and even our room came with its own courtyard, plunge pool and outside bathtub.

Nearby, Nai Yang Beach was quiet and unspoilt - a fitting location for sundowners and more popular with locals swinging in their hammocks than tourists.

Koh Lanta beach bar

From Phuket, the hotel arranged our transfers to Koh Lanta via the island of Phi Phi, where we stopped off for the day and hired a long-tail boat to go snorkelling. With just us aboard, our guide tailor-made the whole afternoon and we even found an idyllic little secluded bay for lunch.

We then took a ferry to Koh Lanta. Until I arrived in Koh Lanta I thought I had reached the peak of relaxation - but there it was like stepping back in time, with a slightly hippy vibe.

I saw as many home-made signs for beachside yoga as I did for happy hours. The resort was on the edge of Phra-Ae Beach, home to a string of rustic restaurants and chilled-out bars.

Snorkelling at Phi Phi island

BEACH BARBECUES

Beach barbecues became an evening ritual - barefoot, still in our sundresses, bikinis and smelling of sun cream. I'm sure all this made the freshly-barbecued fish and local Singha beer taste even better.

For a change of scenery we took a tuk tuk to nearby Long Beach - three miles of soft sand fringed by shady tall pine trees. The shade was something we were craving after going out on paddle-boards in the strong late-afternoon sunshine.

I'd only paddle-boarded once before but the still, clear waters of the Andaman Sea were the ideal place to get into the swing of it. After a very floppy few days in Koh Lanta, it was time to mentally prepare ourselves to head back to London life, via Bangkok.

Bustling city views from Hotel Muse, Bangkok

BUZZING BANGKOK

Bustling Bangkok was an assault on the senses at first after so much relaxation. But Hotel Muse couldn't have suited us better. In a brilliant location, it was a calm sanctuary in the craziness of Bangkok's streets. Our suite was huge, with the comfiest beds.

Someone had suggested we go to a club called Sing Sing - it's one of the best I've ever been to, buzzy and with friendly staff. With espresso martinis in hand, we made friends from all over the world.

I already plan to go back to meet them there again.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.

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