Niall was amazing when I needed to rearrange our flights back to UK as a result of the covid19 pandemic. You were so reassuring and got us home safely. You took the stress away and contacted the airline at a time when it was nearly impossible to get through to them.
I’ve fallen in love with Orlando - this guy has been absolutely amazing in very difficult times. Can’t thank him and the DialAFlight team enough
First time using DAF - Alfie was very helpful
Excellent service as always. We were lucky getting back from Phuket, since I heard that both Emirates, who we flew with, and Qatar were cancelling their longhaul flights a day or so later.
Great professional service
Thanks for rebooking my flights after BA cancelled at a late stage
Gordon, as always, was brilliant
I would like to thank Tyler who was always available to answer my many queries and concerns. His knowledge and thoughtfulness continually put my mind at ease during a very difficult time due to travelling amid the Coronavirus.
Gordon as always was brilliant!
Roger was dealing with my flight witch was cancelled 3 times and he sorted it out no problem every time as busy as he must have been. 10 out of 10
Good communication re cancelled flight due to virus
Many thanks Lucas for your help - all flights were very good and assistance worked extremely well. Will be in touch soon.
Fantastic service, thank you
Thank you Connie for superb personal service as always.
Fantastic service when I need to book a flight I will be back!
Ross always delivers. Thank you.
Excellent service from Harry and the team. Have booked flights in November to Thailand through you guys.
Very helpful and knowledgeable staff. Will use again for sure
Sean is a great asset to your business
Sonny, excellent organisation as always. Shame that I chose the wrong hotel.
DialAFlight are the best company I have used - they are helpful, nothing is too much trouble and they are always there when you need them
Logan was spot on with his recommendation for our Phuket hotel and the DialAFlight service and documentation was first class
Everything worked perfectly.The Aspara Villas were very peaceful
The hotel was disappointingly not 5 star
Everything was perfect - great hotels, location and fantastic customer service from Sean who made our trip one we will never forget
Fantastic flight and holiday. Thanks Ralph for all your help.
I was impressed with the help given by my contacts. I’m an older client and sometimes need a bit of help or reassurance. They were so kind and helpful.
Best advice and super support during booking. Would definitely book another holiday with DialAFlight
You all know Roger Moore, 007? If you are too young to know what he looks like, he looks like me,' said our small, squat, spectacularly un-debonair Thai tour guide, Captain Alex, with a deadpan face.
While not exactly shaken with laughter at his wry quips, everyone was stirred by the stunning scenery at Ko Khao Phing Kan, or James Bond Island, as this place is more famously known. It became a must-see site due to its double-O heaven setting in The Man With The Golden Gun, when Moore's Bond goes in search of Scaramanga, played with relish by Christopher Lee.
This was all heady stuff for a first-time visitor to Thailand, an exotic land that has also inspired on the big screen the sublime (The Beach) and the ridiculous (The Hangover, Part II).
Many writers, from Somerset Maugham to Graham Greene, have fallen for Thailand's bars, silk, curry and hospitality. Its ancient history, temples, islands and beaches, as well as the gentle people of unrivalled grace, have made it endlessly enchanting.
A small bit of detective work led me to deduce that John le Carré found his original inspiration for The Night Manager - his thriller televised this year - in Thailand after staying at The Mandarin Oriental hotel in Bangkok, on the banks of the Chao Phraya river.
I discovered his fascination for the legendary hotelier Kurt Wachtveitl, famed for decades for arranging everything with charm and discretion, just as we saw Tom Hiddleston's character do in the BBC series. More later about le Carré, a drunken night on champagne, and his eternal gratitude to the night manager.
But first back to James Bond Island. This speck in Phang Nga Bay is firmly on the tourist track as boatloads arrive to get their fix of the legendary spy.
Indeed, everyone else on our boat seemed to think they were wannabe secret agents, as the men stripped down to Daniel Craig-style swimming shorts and the women wore Bond-girl bikinis. They also donned their best Bond-villain shades for selfies in front of the limestone outcrops.
Captain Alex's tour included kayaking into sea caves, shopping for silk and a lunch of fresh grilled fish, before driving back to the Banyan Tree Hotel in Phuket, a tranquil base where smiling courtesy is second nature to its staff.
Phuket became a favourite destination of backpackers in the 1960s and 1970s thanks to its sleepy beauty and sensational beaches, and luxury hotel chains soon discovered its appeal.
Many of the villas in the Banyan have a private pool, and you can have spa treatments in your garden overlooking the lagoon. Bicycles make it easy to get to and from the main lobby and its zen-like spa.
The starting point for my trip before heading to Phuket was Bangkok and the splendid Mandarin Oriental Hotel. Leave so much as half an apple in your room and it will be replaced within the hour. As well as supreme service, there is nothing the staff haven't seen, from Billy Idol smashing up his suite to Somerset Maugham fighting off a bout of malaria.
Some simple sleuthing persuaded me that le Carré first came across his inspiration for The Night Manager here. The clues were staring me in the face in the le Carré suite on the tenth floor.
A typed letter from the author is framed on the wall. He thanks the hotel manager for the incredible care and hospitality, having arrived 'tired, dusty and unannounced' after a 'swing through divided Laos' while researching his novel, The Honourable Schoolboy.
He recounts how he met up with a friend in the hotel and drank copious amounts of champagne, which annoyed a journalist from 'a lofty London paper' who was also staying there. 'I fear we may not have seemed as funny to him as we did to one another.' A year later, when The Honourable Schoolboy finally appeared, the same correspondent took time off from his political musing to give it a perfectly dreadful review.
The fact that le Carré bothered to send such a letter to the manager indicates his fascination at how Kurt Wachtveitl looked after him and the dozens of others guests, all seemingly effortlessly.
Incidentally, the room opposite le Carré's is the Barbara Cartland suite, for those who are more inclined to soft romance than spy thriller.
Just outside the hotel, Bangkok shows all its buzz and brashness, with street food, shopping (incredible silver), mai tai cocktails at sunset at bars both grand and grubby.
There has always a sense of being about to enter the land of all possibilities, be it The Beach, Bridge On The River Kwai, or Bond. Just remember not to turn it into The Hangover…
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