Jeff Lee was particularly helpful to make our holiday great.
Jetstar failed to put our bags on the flight from Kuala Lumpur to Phuket so we had no change of clothes for 3 days. However the holiday was a fantastic success. We have used DialAFlight for all our holidays and would highly recommend them.
Excellent service offered by my DialAFlight contact, Gavin. I was particularly impressed with his call to me a few days prior to traveling checking if everything was in order. I have no hesitation in recommending this company.
Had an amazing time. Hotel you recommended was amazing
Top marks to Charlie
As usual, Connie came up trumps for us with the organisation of our trip. Wouldn't use anyone else for our flights.
Alan, as per last 20 years, has been fantastic yet again .
Your service was great but the Emirates flight out from Gatwick to Dubai was disappointing. I had to walk through a section of economy seats to access the Business seats. They were understaffed too, which didn't help.. The onward flight to Phuket and the return journey was fine. These aircraft seemed to have the normal configuration of seats.
First class assistance and attention to detail
Fabulous holiday - thank you for planning it all for us - will definitely come back to you again
Very friendly and helpful staff at DialAFlight
I would not recommend Ibis hotel in Kuala Lumpur. Very unprofessional and had to make a call to reception every single day due to numerous problems. No one seemed in the least bit interested on the impact it was having on our holiday. On the last day the manager offered us a free cup of coffee!
Brilliant as usual - particularly Leah who is always very helpful and knowledgeable. Always recommend her.
Great service from Leah. Will use again.
Advice to book Club rooms at the Grand Copthorne Waterfront in Singapore was well worth it, thank you.
Once again excellent service provided by Sebastian. Many thanks for your incredible professional service!
We have used Kelly (and Rupert) for many years and have always received excellent service and advice from start to finish! I would have no hesitation to recommend DialAFlight. They are helpful, friendly and always ensure our every request/amendments are arranged in a stress free and timely manner.
Everything went to plan
Whilst the flight via Thai was very efficient the food was appalling.
Yet again, superb delivery at great prices from Finn and DialAFlight!
Have used DialAFlight several times in the past and the service has always been excellent
Karl Patel, as always, booked us another fantastic holiday!
We received a very efficient, knowledgeable and friendly service from our Travel Manager, Dylan Harris. Also, phone calls were always answered promptly by team members.
Teddy very good at sorting stuff out
Well done and thanks to Boris Loadman who sorted everything out for me yet again. I look forward to planning my next trip soon.
Keep up the great work. You guys do everything so perfectly. Thanks again
Top service as always
We asked for Davis Hotel in Bangkok, having stayed there in the past. A mistake! We do not recommend it. Poor service and rotten breakfast.
Always dealt with questions immediately
Michelle did exactly as I asked
Trekking through jungles, snorkelling in a lagoon and lounging on the beach with a cocktail - they were all high on our 'things-to-do' list as we set off for Thailand on a chilly English morning.
But as we strapped ourselves into our plane seats, along with our 20-month-old daughter, the thought did cross my mind - maybe I should have done all this as a teenage backpacker rather than a first-time parent?
Could we really enjoy the best this fabulous South East Asian country has to offer with our toddler in tow? The answer, it turned out, was an unequivocal 'yes' - and it was far easier than we thought thanks to memorable stays at the Nai Harn in Phuket and the dusitD2 in Krabi.
The Nai Harn, Phuket's only member of the elite Leading Hotels of the World group, overlooks a sweeping bay of the same name.
Any pangs of regret my wife and I had about not doing Thailand on the cheap as students were quickly swept away as we explored our Grand Ocean View Room and walked out onto a private terrace with what must surely be one of the finest views in Phuket.
But with the luxury comes an extremely family friendly atmosphere. Staff go out of their way to make sure parents with young children have what they need for a comfortable stay.
They are happy to set up a parasol on the glorious sandy beach below and provide towels for the day while the swimming pool features a shallow section for toddlers.
Our little one spent hours splashing around in the pool and in the evening, with conditions a little cooler, we moved to the beach - fresh fruit smoothies in hand - to watch the sun go down.
The hotel also features magnificent restaurants, including the Rock Salt where we enjoyed cocktails, a beautiful seafood platter and Thai delicacies all just yards away from the beach.
Chefs at the hotel cure their own meats and make their own cheese while the wine list is drawn up by international expert James Suckling. Breakfast is an event in itself, with a dizzying area of options and plenty of space meaning there was no undignified scramble for the buffet.
For a dreamy sundowner, guests head to the Nai Harn's sprawling infinity-edged rooftop bar, Reflections. As well as cocktails, the area also features the Han-Sha sushi bar where dishes are prepared in front of you.
After an unforgettable stay at the Nai Harn, it was time for our second destination - Krabi to the south.
Rather than brave public transport or sea transport, we opted for the comfort of a taxi transfer. Before long we had arrived at our next hotel, the dusitD2 in the coastal tourist hotspot of Ao Nang.
The 173-room hotel is under 20 miles from Krabi International Airport, tucked away in lush jungle greenery on a hillside, yet within easy walking distance to the sweeping town beach and close to shops and restaurants.
It has been entirely refurbished and updated and is a rebrand of the previous Vogue Resort and Spa.
Our room on the top floor had superb views looking out over the towering, craggy limestone cliffs that define the area.
The newly-opened hotel has everything you need for a comfortable family stay - a great restaurant, an outdoor swimming pool with a separate children's pool, a fitness centre, a spa and a children's playground.
But the trump card for this well-run and friendly hotel is its location. Within ten minutes, you can find yourself setting sail on an adventure to tropical islands, looking for monkeys along forest trails, kayaking over turquoise seas or even rock climbing on some of the jagged cliffs.
On one day, we zoomed around the coast to glorious Railay beach - accessible only by boat - and spent a day lounging on the pristine crescent of sand in the bay.
We also hired one of the area's iconic long-tail boats and took a day trip to Hong Island - a tiny paradise island with a blissful lagoon, ample shade, great snorkelling and a nature trail.
Back on the mainland, the hotel's in-house tour desk also arranged for us to visit local hot springs - a cascading network of waterfalls leading to pools with bath-like temperatures hidden in dense jungle.
Another day trip took us to the stunning Emerald Pools. Our little girl was mesmerised as we explored the huge web of turquoise pools and towering tropical trees along the jungle path.
Our trip may not have been a backpacking odyssey - but as a family adventure, it was unbeatable.
First published in the Mail Online - February 2020
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