Your calls always answered within 5 rings.
You were excellent but Gulf Air left a lot to be desired. I would not recommend them and will not fly with them again.
I can’t thank DialAFlight enough - patience, professionalism and quality for money. Gerry Bushnell helped by putting an excellent package together and took the stress out of sorting everything ourselves. Everything went so smoothly until a third party took us to wrong airport. We rang the emergency line who assisted us in getting it sorted.
Transfers were not discussed and we thought they were included when we booked but this wasn’t the case. We had no one at the airport to take us to our hotel and had to get a taxi.
Perfect! Highly recommend! From booking to the holiday everything was fabulous
The travel manager who booked our holiday was fantastic. Everything that was included in our package was better than we expected. We'll be using DialAFlight to book our next holiday. 100%!
Our trip was perfect. We loved your choices of hotels and our itinerary worked perfectly
Great choice of hotel in a great location and within my budget
We appreciated very much you changing the hotel so it was nearer the airport for us as we had a late arrival. Just to let you know the hotel definitely wasn’t as nice as the Rembrandt but it was our choice to change. We will definitely use you again
Thank you Kylie - everything was perfect
Lloyd was brilliant from start to finish, couldn't have asked for any more!
Fabulous management of a 3 Country tour. Amy instilled confidence and took care of every single aspect of the flights and transfers.
My flight from ATH to LHR was cancelled but the speed of communication and follow up from your team was excellent.
Great performance on this trip everybody.
Excellent customer service
Ben and his team are just amazing
Sebastian you are a star. Efficient and professional always! It’s so nice to feel safe and stress free.
Five stars. Thanks Joe.
Dominic was fantastic from the get go in booking our holiday. My 2 children and I had the most amazing trip to Phuket.
First class service as always
Absolutely exceptional
First class service every time. Highly recommend these guys!
The Lacto OVO vegetarian meal on Thai is not vegan. We eventually found a vegan option for the return flight to UK by ordering something like the European Vegan option.
Jeff provided an excellent service. All transfers went smoothly and we were pleased with the price. We were let down by one hotel which was under construction on arrival and did not offer the services advertised. This was disclosed less than 24 hrs prior to arrival.
While not everything went to plan, you managed to resolve these issues quickly and without fuss
Apart from flight getting cancelled and times changing, which is out of your hands, everything went to plan and I will be booking my group flights with you again
I would never recommend Etihad as a carrier, the experience was underwhelming at best. I still await a response to my formal complaint to them for the dreadful service
Everything was fine and the take-offs and landings on time
Reggie is the best travel agent to ever grace the earth
Etihad’s business class menu is the best and most varied I have experienced on any airline, either in first or business class. Not only was the lunch and drinks menu exceptional, the fact that one could choose snacks from another range of foods at any time during the flight.
Fabulous holiday, beautiful resort, perfect in every way. Could not wish for better. Thank you Gareth and DialAFlight
I've always had a love affair with Thailand. After filming Channel 4's Indian Summers last year, I headed to Koh Phangan, an island off Ko Samui, for a week-long meditation and yoga course.?
My resolve to meditate every morning in London was slowly eroded by the stress of the London Underground - so I jumped at the chance of heading out to Thailand again and recapturing my zen before the start of filming series two.
Phuket is very different from Koh Phangan. It is much greener, and definitely an island with party in its bones. I was staying at the luxurious Sri Panwa resort, which comprises a series of minimalist villas, each with their own saltwater private infinity pool facing out on to the shimmering Andaman Sea.
I'm sure you can just sit and chill in the hotel's beautiful restaurants or sunbathe on your private terrace, but when attentive hotel staff member Pim dropped me off at my villa, she revealed that a famous Sri Panwa guest - DJ Norman Cook (aka Fatboy Slim) - was performing at a nightclub called Seduction that evening. I decided zen could wait.
Seduction turned out to be off Bangla Road, the heart of Phuket's red-light district. Pim ushered me up an escalator to Seduction's rooftop party venue.
Norman had just started his set and was whipping up a Thai crowd. The odd British tourist was in there too, looking appropriately smug that they had stumbled into this stylish haven.?
The next morning, breakfast at Baba, Sri Panwa's poolside restaurant, was a glorious affair.
I faced my greatest challenge so far… selecting from the breakfast buffet. I did an almost ridiculous amount of hovering before settling on a selection of banana pancakes followed by a Thai fish curry. Curious but excellent is the only way I can describe this combination.?
I whiled away the afternoon reading by my infinity pool, slathering on the factor 50 at every opportunity. I then headed up to Sri Panwa's Cool Spa, where you can practise yoga on a breathtaking platform called Baba Nest, which offers 360° views of Cape Panwa.?
Our Thai yoga instructor, who coincidentally had a body which looked as if it had been carved out of mahogany, performed the chaturanga at sunset with a sinuousness that reminded me of that scene featuring the yoga instructor from Couples Retreat, for anyone who knows that film.??He didn't quite slap me on the bottom and say 'Encouragement', but it was a close-run thing.?
After a fabulous dinner at Sri Panwa's beautifully appointed Thai restaurant Soul Food, where the 'squid on hot plate' sizzled satisfactorily and the green curry with prawns was to die for, I submitted to the jet-lag and crashed out on pillows on which the maids had placed a shell and an orchid.?
Returning to my quest for zen the next morning, I headed north of Phuket and took a 30-minute boat ride to a quiet island in Phang Nga Bay.
I was picked up by the staff of the Six Senses Yao Noi hotel and spa and driven to the complex by tuk-tuk.
The hotel puts a lot of emphasis on being eco-friendly. The landscaped gardens have space for some of the happiest free-range chickens I've ever seen, and a mushroom hut where the chef harvests fresh oyster mushrooms.?
From the sunken bath in my villa there were exquisite views of the strange islets of Phang Nga Bay. ??I ate poached rock lobster in coconut milk and lemongrass, and a beef curry on jasmine rice, at Six Senses' beautiful Hilltop restaurant before heading to the beach again where the hotel was screening the Hollywood classic Breakfast At Tiffany's under the stars.?
Back at Sri Panwa and there was time to indulge in one more Asian-style breakfast curry before take-off. I may have mislaid my zen in Phuket but I sure had partied.
First published in the Mail on Sunday - August 2015
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