Hotel was disappointing. But as our trip was booked at very short notice the usual amount of research had not been possible, plus there was limited availability
Excellent, speedy and easy.
As usual, I had professional and friendly service throughout my booking and holiday. Knowing I had Marshall's support helped me to enjoy my holiday more.
When we needed help Declan and the team were there to help immediately.
Many thanks Natasha for all your help over the past year. In the end all went according to plan!
Both Daniel and Mani were unbelievably helpful
My first time using you and it was an absolutely amazing experience from start to finish. Abbie kept me informed throughout and I felt comfortable with everything despite all the COVID issues. Would definitely use again and will recommend.
Olivia was a great help and made the whole experience super smooth.
I cannot praise the service any higher. Jane and Sadie were excellent throughout the entire process which was delayed a number of times due to the pandemic
Pat was great and everything went to plan
Terrific customer service during the COVID year - no easy task!
Fantastic service above and beyond the expected with friendly staff and help any hour of the day - invaluable when you are in a pickle on the other side of the world.
We had a particularly challenging set of outbound and return journeys for my son during his recent visit to Costa Rica and Mexico and the DialAFlight team were incredibly helpful, friendly and had a real sense of urgency to help us resolve flight changes.
Another perfectly arranged trip. Even in these difficult times DialAFlight ensured the whole booking and holiday experience was smooth from first contact
Always helpful and give peace of mind
Daryl always does a fantastic job
Staff were brilliant with helping customise a holiday and whilst away, due to Covid, we extended our stay and flights were extended with no problems. Really helpful, appreciate everything you did.
Wonderful and unstinting support from Ian and Manny. I am so glad we booked through DialAFlight as we had someone on our side when our flights were cancelled.
Fantastic service and Aidan looked after me over and above
I am SO glad I booked my flights via an agent, and used DialAFlight. I was able to easily change my flights at the last minute to accommodate covid tests and when my original flight cancelled DialAFlight dealt with the refunds and rebooked me on a flight with another airline. Not only good value, but good service too.
Our trip was affected by the unprecedented situation with coronavirus which caused us great concern. We had regular contact with Marie who was absolutely brilliant in reassuring us and keeping us updated
Very helpful when we were in Mexico during the virus situation.
Thank you for always trying to help and dealing with all queries promptly. My only problem was I did not get the seat allocation reserved but under the current situation I allowed it to pass ..
I very much appreciated the personal message from Patrick whilst we were away offering to help with bringing return flight forward. In the event it wasn't necessary but it was good to know you care about your clients to such an extent.
You will always be my first choice when booking flights.
Above and beyond excellent. Thank you so much Graham
So relieved DialAFlight booked with a good airline. American Airlines were superb and rerouted my flights home as well as possible. Wouldn’t choose to fly Air Mexico again by choice though!
We phoned from Costa Rica worried about returning and were dealt with promptly and given appropriate advice.
Perfect, no complaints and Tristan was available when required to answer any questions or queries
Thanks to Josh for getting me home from Mexico
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