Your calls always answered within 5 rings.
Mike was excellent in helping me out of a tricky situation when I was stuck in an airport in the States. He couldn’t have been more helpful!
Excellent service. The app is useful too
Orlando was outstanding! Great advice, patient, and when there was a problem he resolved it. When he was away the emergency number and email worked. Would definitely use again and recommend. thanks you
There was one hiccup on a transfer, but that wasn't the driver's fault as his office gave him the wrong destination resort. Otherwise, everything was brilliant and Jonathan at DialAFlight arranged an amazing holiday.
Kennedy always responds to our requests quickly and efficiently. Have used her for years and would not consider going anywhere else for long haul holidays.
We had a great trip and Simon and his team were on hand if we had any questions or issues. Will definitely return for our next holiday.
Ralph was as helpful as always. Great flight times, no hitches. Need to know in advance if we are going to sit together though as that was about £500 after we thought it was paid for
Owen as ever was fantastic! His organisation, insight into our location and help (when we had a bit of a wobble when we could not check in for our return flight) was excellent! Can't speak highly enough of him nor DialAFlight. Fantastic!
Massive thanks to Justin
Everything sorted by Ben and the team as usual. Perfect! Thank you
Super easy to contact and check changes
As always, Natasha came thrugh and looked after me again
Great support from Arthur. Thank you.
Nadia was incredible - it was a compassionate flight and she handled it all delicately and professionally and I was extremely grateful
Such a pleasure to have an overall service. Tickets booked, seats booked and a personal call to check all is in place for travel. Thank you
Vinnie was great and the hotels he recommended were amazing
Reggie was so helpful and made the process of booking a holiday less stressful. Thank you!
Connie never fails to help us with what we want. She is always cheerful polite and responds immediately to any queries. Wouldn’t use anyone else!
Fantastic customer service from Saf Patel. Helped me upgrade our flights, so I could surprise my wife. Would highly recommend.
Tristan was great. Very knowledgeable.
Excellent private tour arrangements. Maybe we could have got our return flight from Liberia but very minor point
Excellent service from choosing the best flights for our itinerary to transfers to and from hotels. Would most certainly be using DialAFlight again
Great service. Loved the personal touch. Rang with queries twice and immediately spoke to Clarke or Micky who resolved the issues there and then.
Lufthansa food not so good
Super trip
Clark rang me back when I was struggling trying to pay for allocated seats and was brilliant. Sorted everything in a few minutes.
Worked well. No issues encountered. App is useful.
Taylor as always was fantastic, responding almost immediately to an email when we were away. Seamless and professional service.
Kennedy handled my booking in a quick and efficient manner. Our private transfers to and from the airport were prompt. The resort was up to our requirements.
Michael‘s customer service was excellent right to the end
It's not necessarily the first thing to draw your attention to a holiday destination - but it was the elegant Costa Rican footballers in the 2014 World Cup that got me thinking about a holiday in Central America.
I knew Costa Rica was famous for its geographical diversity - it has active volcanoes alongside misty rainforests - but as soon as we arrived we also discovered a country extremely and justly proud of its status as a world leader in environmental protection.
It thrives on its image of eco-tourism and is an adventure playground with jungle zip-lines, surfing and many national parks.
Most holidaymakers fly to San Jose in the centre of the country and the very first impression on landing is not so green and pleasant, with crowded highways. But the capital is bustling with street life and has a growing number of good places to eat.
Once you escape the city, the true nature of the country soon becomes apparent.
We hired a rugged 4x4 vehicle, which is definitely needed for the potholed roads and is a must if you want to cross shallow rivers to reach secluded beaches.
Our first car journey was to the Arenal volcano, a couple of hours north. It last erupted, without warning, in 1968 and even now you are requested to park thoughtfully, ready for a quick getaway.
We spent the afternoon of the same day on a horseback trek with the volcano as a backdrop. The Ticos, as the locals are known, like to tell you that you can swim in the Pacific Ocean in the morning, cross the country and then be beside the Atlantic before sunset.
The Guanacaste coastal region in particular, in the north-west of the country, boasts fabulous beaches such as Playa Blanca and Playa Hermosa and is the most visited part of Costa Rica. There’s a diverse range of hotels from small beachfront properties to the high-end all-inclusive in Papagayo Gulf and not forgetting the laid back more bohemian resorts of Samara and Nosara where surfing and yoga are the main activities.
The Santa Rosa National Park and Rincon de la Vieja combines tropical forest and surfing - plus about 250 bird species, there are many beautiful mountain lodges so you can spend time exploring the wildlife in this lush area.
The Pacific and the Atlantic are only five hours apart in this part of the world, and both coasts have lovely beaches.
Anyway, not being in a tearing rush to experience both oceans on the same day we decided to head west to the Nicoya Peninsula in Guanacaste, dreaming of deserted beaches and giant rolling Pacific waves.
Self-styled as the 'black hole of happiness', the area around Samara has the laid-back aura of a 1960s hippy community. We did find many beaches, some nameless with rock pools, and some with crocodiles as well as diving gannets, others with surfers seeking giant walls of water. My favourite was the palm-fringed Barrigona, with its romantic, lingering sunset.
Reluctantly escaping the vortex of Samara we headed back to San Jose, handing in the car and our freedom. We spent the night at the boutique Hotel Presidente before joining a tour group heading to Tortuguero National Park, a Caribbean water world of lagoons and canals on the Atlantic coast.
Although our independence was over, it was good to be looked after and to socialise with fellow travellers.
Our charming accommodation at Aninga Lodge was reachable only by boat. As the river was low, it required some of us to get out mid-journey and push.
Our cabin was set among a maze of paths surrounded by greenery. The organised walks further into the rainforest were a joy with sightings of howler monkeys, colourful toucans, sloths and humming birds.
The best way to get even closer to nature is to take another boat ride down the narrow canals where guides point out creatures that tourist eyes would never spot.
Our next lodgings were on the banks of the Rio Pacuare. Pacuare Lodge is undeniably upmarket but also one of the best eco-lodges in the world. It is candlelit, spacious and deeply romantic.
The staff run the zip-lines, very exciting even for a daredevil like me, cook the delicious food and, at the end of your stay, take you on a white-water rafting experience back to civilisation.
Fantastic.
First published in the Mail on Sunday - July 2019
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements