Your system gives great confidence in a holiday booking.
Brilliant as always
Thank you again for another stess free trip. I will definitely be back to you to book my next trip.
Kept us informed. Answered our queries promptly. Delivered as required!
Brilliant service throughout. We’ll definitely be using the service again! I’ve spoken to various people in the team and all have been super helpful, especially our Travel Manager Molly. We loved our holiday/itinerary, all the information shared was detailed. A few hiccups along the way (all down to the airline and not DialAFlight!) which Molly supported us through immediately.
Marshall is excellent and I will continue to use him and recommend him to all my friends. 5 stars!
Great hotel, great service from Chris
4th or 5th time using DialAFlight. As always your call is answered within 5 rings, agents are knowledgeable, courteous and helpful. Will book again
Overloaded plane in Guatemala meant a three hour delay and then a very rushed take off. Customers were standing up as the plane began to move without warning. Five passengers were bribed with $1,000 to get off plane and get a later flight. Those of us with connections to Europe were very stressed. On the plus side you did hold the plane for us in Houston and that flight was perfect.
The travel with American Airlines went smoothly and the hotel that you booked for us was perfect for our requirements..
It was a faultless and wonderful holiday
Wary of using British Airways again as service and food was poor. Terminal 5 awful and bag arrived damaged. But DAF were fab in getting the flight for me
Our case was damaged when placed on a boat on the first part of our trip - you are looking into this.
Flights went well but delayed flight from Mexico City on our return meant just a 30 minute window to catch connecting flight from Toronto to LHR. We made it but our luggage did not. It is being delivered tomorrow (3 days after we landed).
Trip always ends up as planned - excellent.
Sam was a great help in arranging the flights and we were delighted with the service.
Very good service, fast, punctual. Both from initial booking and flight change when in Mexico. Top notch!
When I wanted to plan my journey it seemed an overwhelming task and DialAFlight were very prompt in finding options. The flights and hotel were excellent and the team were very patient with my numerous questions.
After organising our hotel/flights and transfers, I cannot fault DialAFlight. Everything was perfect, very easily contactable and all arrangements were brilliant. I have already recommended to many people. Thank you so much
Libby was great from start to finish. Not stopping after the flights were booked but also checking all was in order with documents needed for the trip. Even helped with check in to get us good seats. Very happy with the whole process.
Very helpful when changing flights.
I’d recommend DialAFlight to everyone. Ian was so helpful and knowledgeable about our flights and never too busy to answer my questions.
Ian Newton was so helpful arranging everything and kept checking in with me via emails and calls … thank you so much for a perfect experience as a solo traveller. I will definitely be in touch for future trips
Dealt with by Michael! Best holiday we have had so far
Amazing service from Michael - will be using your company again
Thanks Mark. Also the follow up call two weeks before travel. Impressed by that
Very impressed with the customer service - thank you Ethan
Jay Thompson knocked it out of the park. Best vacation I have had in years. He made it so easy for me that the most difficult part was remembering to bring my passport.
Thank you Peter for your continued help with my bookings.
Definitely recommend. Fully communicated prior and during our holiday. Excellent customer support
It's not necessarily the first thing to draw your attention to a holiday destination - but it was the elegant Costa Rican footballers in the 2014 World Cup that got me thinking about a holiday in Central America.
I knew Costa Rica was famous for its geographical diversity - it has active volcanoes alongside misty rainforests - but as soon as we arrived we also discovered a country extremely and justly proud of its status as a world leader in environmental protection.
It thrives on its image of eco-tourism and is an adventure playground with jungle zip-lines, surfing and many national parks.
Most holidaymakers fly to San Jose in the centre of the country and the very first impression on landing is not so green and pleasant, with crowded highways. But the capital is bustling with street life and has a growing number of good places to eat.
Once you escape the city, the true nature of the country soon becomes apparent.
We hired a rugged 4x4 vehicle, which is definitely needed for the potholed roads and is a must if you want to cross shallow rivers to reach secluded beaches.
Our first car journey was to the Arenal volcano, a couple of hours north. It last erupted, without warning, in 1968 and even now you are requested to park thoughtfully, ready for a quick getaway.
We spent the afternoon of the same day on a horseback trek with the volcano as a backdrop. The Ticos, as the locals are known, like to tell you that you can swim in the Pacific Ocean in the morning, cross the country and then be beside the Atlantic before sunset.
The Guanacaste coastal region in particular, in the north-west of the country, boasts fabulous beaches such as Playa Blanca and Playa Hermosa and is the most visited part of Costa Rica. There’s a diverse range of hotels from small beachfront properties to the high-end all-inclusive in Papagayo Gulf and not forgetting the laid back more bohemian resorts of Samara and Nosara where surfing and yoga are the main activities.
The Santa Rosa National Park and Rincon de la Vieja combines tropical forest and surfing - plus about 250 bird species, there are many beautiful mountain lodges so you can spend time exploring the wildlife in this lush area.
The Pacific and the Atlantic are only five hours apart in this part of the world, and both coasts have lovely beaches.
Anyway, not being in a tearing rush to experience both oceans on the same day we decided to head west to the Nicoya Peninsula in Guanacaste, dreaming of deserted beaches and giant rolling Pacific waves.
Self-styled as the 'black hole of happiness', the area around Samara has the laid-back aura of a 1960s hippy community. We did find many beaches, some nameless with rock pools, and some with crocodiles as well as diving gannets, others with surfers seeking giant walls of water. My favourite was the palm-fringed Barrigona, with its romantic, lingering sunset.
Reluctantly escaping the vortex of Samara we headed back to San Jose, handing in the car and our freedom. We spent the night at the boutique Hotel Presidente before joining a tour group heading to Tortuguero National Park, a Caribbean water world of lagoons and canals on the Atlantic coast.
Although our independence was over, it was good to be looked after and to socialise with fellow travellers.
Our charming accommodation at Aninga Lodge was reachable only by boat. As the river was low, it required some of us to get out mid-journey and push.
Our cabin was set among a maze of paths surrounded by greenery. The organised walks further into the rainforest were a joy with sightings of howler monkeys, colourful toucans, sloths and humming birds.
The best way to get even closer to nature is to take another boat ride down the narrow canals where guides point out creatures that tourist eyes would never spot.
Our next lodgings were on the banks of the Rio Pacuare. Pacuare Lodge is undeniably upmarket but also one of the best eco-lodges in the world. It is candlelit, spacious and deeply romantic.
The staff run the zip-lines, very exciting even for a daredevil like me, cook the delicious food and, at the end of your stay, take you on a white-water rafting experience back to civilisation.
First published in the Mail on Sunday - July 2019
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