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Great customer service as always - we feel very safe when you book our holidays
Great service, from booking to checking we had everything we needed prior to setting off (including an ESTA even though we were only transiting through the US). Would definitely recommend
Hotel was not on the beach which was disappointing but the swimming pool was amazing! Thank you for your support with our problems.
Great itinerary providing full coverage of Costa Rica. Swiss Travel local handling excellent and transfers between hotels super smooth and reliable
You provided someone to talk to and responded quickly.
As we had to take two flights it would have helped to know bag allowances for both flights. We were unaware if we had to claim our luggage going through transit or not and again American Airlines didn’t provide any info
Thank you. Excellent service throughout
Gavin managed to get us good seats - without even asking.
I’ve used Dominic to book many trips and he and his colleagues go out of their way to help and provide amazing support. I wouldn’t hesitate in recommending DialAFlight. I’m always impressed.
Jason and his team go that little bit further and are brilliant
Nicholas Brew came up trumps. He really worked on getting our trip just the way we wanted.
All excellent again, except Alamo car rental from Golfito to San Jose. Car died completely in 34C temp. Tried every Alamo tel number and email. No answer on any. Eventually car restarted - drove to nearest Alamo and changed car.
I recommended you to others on my trip
As always, excellent service from Michael. Thank you!
Had a problem whilst on holiday. Tom sorted it with speed and efficiency. I have already recommended to friends.
Fabulous service from Riann and the rest of the team, thank you so much
Reggie provided an excellent service.
Fabulous trip - Noah was a great help and everything went really well. Only one note - advise all customers hiring a car that they must have a credit card not just a debit card.
Very efficient.
Always very helpful and so polite - always dealt with Ian.
You got us out of a mess brilliantly. Well done.
Emily Aird, who organised this whole trip was, as she always is, completely professional, wonderful and extremely kind
Thank you to Jackson, our agent, who arranged this for us
Outstanding as always..
United Airlines big delays
Thanks Russell. Good to know you are there to help when needed.
Noah and the company went beyond the expected level of service. Truly grateful for all they did.
All good thanks - even got upgraded to Polaris on both transatlantic legs!
As always, Natasha and her team delivered
It's not necessarily the first thing to draw your attention to a holiday destination - but it was the elegant Costa Rican footballers in the 2014 World Cup that got me thinking about a holiday in Central America.
I knew Costa Rica was famous for its geographical diversity - it has active volcanoes alongside misty rainforests - but as soon as we arrived we also discovered a country extremely and justly proud of its status as a world leader in environmental protection.
It thrives on its image of eco-tourism and is an adventure playground with jungle zip-lines, surfing and many national parks.
Most holidaymakers fly to San Jose in the centre of the country and the very first impression on landing is not so green and pleasant, with crowded highways. But the capital is bustling with street life and has a growing number of good places to eat.
Once you escape the city, the true nature of the country soon becomes apparent.
We hired a rugged 4x4 vehicle, which is definitely needed for the potholed roads and is a must if you want to cross shallow rivers to reach secluded beaches.
Our first car journey was to the Arenal volcano, a couple of hours north. It last erupted, without warning, in 1968 and even now you are requested to park thoughtfully, ready for a quick getaway.
We spent the afternoon of the same day on a horseback trek with the volcano as a backdrop. The Ticos, as the locals are known, like to tell you that you can swim in the Pacific Ocean in the morning, cross the country and then be beside the Atlantic before sunset.
The Guanacaste coastal region in particular, in the north-west of the country, boasts fabulous beaches such as Playa Blanca and Playa Hermosa and is the most visited part of Costa Rica. There’s a diverse range of hotels from small beachfront properties to the high-end all-inclusive in Papagayo Gulf and not forgetting the laid back more bohemian resorts of Samara and Nosara where surfing and yoga are the main activities.
The Santa Rosa National Park and Rincon de la Vieja combines tropical forest and surfing - plus about 250 bird species, there are many beautiful mountain lodges so you can spend time exploring the wildlife in this lush area.
The Pacific and the Atlantic are only five hours apart in this part of the world, and both coasts have lovely beaches.
Anyway, not being in a tearing rush to experience both oceans on the same day we decided to head west to the Nicoya Peninsula in Guanacaste, dreaming of deserted beaches and giant rolling Pacific waves.
Self-styled as the 'black hole of happiness', the area around Samara has the laid-back aura of a 1960s hippy community. We did find many beaches, some nameless with rock pools, and some with crocodiles as well as diving gannets, others with surfers seeking giant walls of water. My favourite was the palm-fringed Barrigona, with its romantic, lingering sunset.
Reluctantly escaping the vortex of Samara we headed back to San Jose, handing in the car and our freedom. We spent the night at the boutique Hotel Presidente before joining a tour group heading to Tortuguero National Park, a Caribbean water world of lagoons and canals on the Atlantic coast.
Although our independence was over, it was good to be looked after and to socialise with fellow travellers.
Our charming accommodation at Aninga Lodge was reachable only by boat. As the river was low, it required some of us to get out mid-journey and push.
Our cabin was set among a maze of paths surrounded by greenery. The organised walks further into the rainforest were a joy with sightings of howler monkeys, colourful toucans, sloths and humming birds.
The best way to get even closer to nature is to take another boat ride down the narrow canals where guides point out creatures that tourist eyes would never spot.
Our next lodgings were on the banks of the Rio Pacuare. Pacuare Lodge is undeniably upmarket but also one of the best eco-lodges in the world. It is candlelit, spacious and deeply romantic.
The staff run the zip-lines, very exciting even for a daredevil like me, cook the delicious food and, at the end of your stay, take you on a white-water rafting experience back to civilisation.
Fantastic.
First published in the Mail on Sunday - July 2019
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