Your calls always answered within 5 rings.
Mike was excellent in helping me out of a tricky situation when I was stuck in an airport in the States. He couldn’t have been more helpful!
Excellent service. The app is useful too
Orlando was outstanding! Great advice, patient, and when there was a problem he resolved it. When he was away the emergency number and email worked. Would definitely use again and recommend. thanks you
There was one hiccup on a transfer, but that wasn't the driver's fault as his office gave him the wrong destination resort. Otherwise, everything was brilliant and Jonathan at DialAFlight arranged an amazing holiday.
Kennedy always responds to our requests quickly and efficiently. Have used her for years and would not consider going anywhere else for long haul holidays.
We had a great trip and Simon and his team were on hand if we had any questions or issues. Will definitely return for our next holiday.
Ralph was as helpful as always. Great flight times, no hitches. Need to know in advance if we are going to sit together though as that was about £500 after we thought it was paid for
Owen as ever was fantastic! His organisation, insight into our location and help (when we had a bit of a wobble when we could not check in for our return flight) was excellent! Can't speak highly enough of him nor DialAFlight. Fantastic!
Massive thanks to Justin
Everything sorted by Ben and the team as usual. Perfect! Thank you
Super easy to contact and check changes
As always, Natasha came thrugh and looked after me again
Great support from Arthur. Thank you.
Nadia was incredible - it was a compassionate flight and she handled it all delicately and professionally and I was extremely grateful
Such a pleasure to have an overall service. Tickets booked, seats booked and a personal call to check all is in place for travel. Thank you
Vinnie was great and the hotels he recommended were amazing
Reggie was so helpful and made the process of booking a holiday less stressful. Thank you!
Connie never fails to help us with what we want. She is always cheerful polite and responds immediately to any queries. Wouldn’t use anyone else!
Fantastic customer service from Saf Patel. Helped me upgrade our flights, so I could surprise my wife. Would highly recommend.
Tristan was great. Very knowledgeable.
Excellent private tour arrangements. Maybe we could have got our return flight from Liberia but very minor point
Excellent service from choosing the best flights for our itinerary to transfers to and from hotels. Would most certainly be using DialAFlight again
Great service. Loved the personal touch. Rang with queries twice and immediately spoke to Clarke or Micky who resolved the issues there and then.
Lufthansa food not so good
Super trip
Clark rang me back when I was struggling trying to pay for allocated seats and was brilliant. Sorted everything in a few minutes.
Worked well. No issues encountered. App is useful.
Taylor as always was fantastic, responding almost immediately to an email when we were away. Seamless and professional service.
Kennedy handled my booking in a quick and efficient manner. Our private transfers to and from the airport were prompt. The resort was up to our requirements.
Michael‘s customer service was excellent right to the end
Costa Rica is like an I-Spy book checklist of exotic holidays; you can travel from the Caribbean coast to the Pacific, stroll on white beaches with monkeys and pelicans and zipline through mountainous cloud-forests.
But unlike some of its wilder neighbours, the water is filtered, the hotels are chic, crime is low and the food is healthy, with a heavy focus on meat, rice and black beans.
My trip began at El Mangroove, a sophisticated boutique hotel on a beach on the Gulf of Papagayo on the north-east coast near the border with Nicaragua. There were howler monkeys in the trees, and cocktails at the bar.
It's not far from the Arenal volcano, a natural wonder that looks like a child's drawing. The shape of an incense cone, it sits reflected in Arenal lake, a manmade bowl of water fringed with vine-looped trees.
Luckily it hasn't erupted since 2005, though it still feeds hot springs all around the area. At the Tabacon hot springs complex, it emerged that 'hot' meant 'skinsearingly boiling'. There are more than 20 pools and waterfalls in the black volcanic rock, among tropical plants and flowers.
In one pool, an elderly couple stood blissfully beneath the waterfall, while others floated in glassy jetblack ponds amid floating clouds of steam as evening fell.
I found my own little pool, and lay back with my eyes closed for so long that I opened them to find myself facing a pair of orange Crocs worn by a concerned Texan man who was clearly wondering if I was dead. If I was, it was a good way to go.
That night, I stayed at the Arenal Springs hotel, a Spanish-style resort featuring rows of neat bungalows, like a tropical version of The Truman Show. I was worried that my Spanish doesn't extend beyond 'vino por favor', but almost everyone speaks English in the country's resorts, used as they are to vacationing Americans.
Costa Rica's main draw for me, though, was the wildlife. Already, I'd seen citrus-peel-bright butterflies, vultures circling over the Pan-American highway, and a clutch of hefty iguanas slowly blinking the day away in a tree.
But a cruise down the San Carlos river made all that look like a palatecleanser. As the boat set out across the still, peat-brown water, vines and foliage hanging from the banks, a cayman lay immobile on the sand, watching us with eyes golden as chocolate money.
There were basilisk lizards the searing green of primary-school poster paint, mangrove swallows following the boat, and - high up in the branches - a sloth, dangling upside down.
We saw capuchin monkeys with faces like cross old men and birdlife to make any twitcher weep - a fluffy Great Potoo, Amazon kingfishers and boat-billed herons perched on bleached branches.
The following day, we headed uphill to Monteverde, a small town in the mountainous north west. It's more than 5,000ft above sea level and wreathed in misty cloud. And when we arrived, it was raining biblically. It's a town for backpackers and adventurers, strung with telegraph wires and lit by the fog lamps of Isuzu trucks.
I found the thin, humid air hard to breathe, and though our hotel, El Establo, was smart and pleasant, I was relieved to get into the cooler cloud forest the next day, where Selvatura Park offers ziplining through the trees (I feebly declined), a beautiful butterfly house, a hummingbird garden, and a walk along eight astonishing hanging bridges (I said yes to all three).
In the hummingbird garden, the tiny birds whirred frantically around feeders filled with sugar water. Flashing emerald, royal purple and scarlet, and so tame they'll perch on your finger, it was like holding a tiny portable fan, and one of the best experiences of the trip - particularly when a coatimundi emerged and snuffled through the flowers.
The hanging bridges are where parts of the Paddington movie were filmed. There was no sign of Aunt Lucy, but we did hear howler monkeys barking in the trees like a pack of junkyard dogs, and trip over a millipede the size of an inner tube.
After that, riding a horse through the Santa Rosa National Park amid clouds of yellow butterflies, and visiting the Monteverde coffee plantation belonging to flirtatious 78-year-old Don Juan ('He has a much younger wife,' said our guide) were added bonuses.
We finished the trip at Dreams Las Mareas, above Salinas Bay and close to Nicaragua. Newly built, with swim-up terraces by the rooms, and a series of high-end restaurants, this is luxury the American way with every whim catered for.
I'll admit I preferred the wild side, where vultures hover over houses the colour of Skittles sweets, monkeys hurl themselves through the vines, and a kaleidoscope of tropical birds whirls among the soursop trees of the rainforest, high above the clouds.
First published in the Mail on Sunday - June 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements