Volaris were a great airline. You may want to have a regular relationship.
Top service as usual from Alfie!
As always, Bruce and the DialAFlight team made our trip easy and excellent - thanks again for all the help.
Amazing service, thanks so much!
Oliver Orr as always is a pleasure to work with and goes above and beyond to help us achieve our perfect holiday. His effort and attention doesn't go unnoticed.
Will use you again
Everything worked like clockwork. Charlie Miles and Chris Coulter were extremely helpful which eased my mind about travelling as an elderly person.
Professional, friendly and accommodating. We couldn’t have asked for better service. Thank you so much
All flights arranged by Kylie were good and other than a long wait in Miami they were extremely well organised.
The only issue that I had was no vegetarian meal on the homebound longhaul flight. I do, however, suspect that this was an airline issue rather than DialAFlight.
I had to make a change whilst away and this was dealt with very quickly.
Note that Ibis Styles does not have transport to airport and the buses from airport don't go there. Would stay somewhere else next time.
All was perfect - no delays
Very good hotel choices and the flight connections went smoothly. Ably assisted by our Travel Manager who was only a phone call away for any queries, which were answered promptly and dealt with sympathetically. Will use for future holidays.
The DialAFlight app made checking in very straightforward.
Jarvis is superb. A great ambassador for the company.
Great staff, always available to help with queries. Would definitely use again and recommend
Harriet was very helpful and I got my flights for a good price. The connections worked out well so I didn't have to hang around any airport for too long.
Matthew Price is a magician - he always gets it right
Lee was very helpful and answered my questions promptly.
Never received such 5* service when booking flights before. Hugely impressed, will definitely use again and recommend to friends - in fact already recommended to friends who have booked!
Very happy with the service.
No problems but felt reassured that I could contact Ethan if any arose
Richard is a delight to work with. Have been dealing with DialAFlight for over 30 years in my capacity as Personal Assistant to the Executive Director of International Coffee Organisation and now as Consultant for InterAfrican Coffee Organisation. It has always been a pleasure and a peace of mind!
As always the service was first class for my fourth trip in the last 12 months. No need to look anywhere else for travel arrangements
Thak you Joey - we had a great wildlife adventure!
Had a few complications but all worked out in the end and was very glad for the help with cancelling part of my trip to Peru and rescheduling of my flights.
Des brilliant as always.
Julie is always helpful and gives me so many options to choose from. Great service
Small niggle. Qantas charged us extra for our checked in luggage which we thought was included on our Sydney to Honolulu flight
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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