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Brilliant as always
Thank you again for another stess free trip. I will definitely be back to you to book my next trip.
Kept us informed. Answered our queries promptly. Delivered as required!
Brilliant service throughout. We’ll definitely be using the service again! I’ve spoken to various people in the team and all have been super helpful, especially our Travel Manager Molly. We loved our holiday/itinerary, all the information shared was detailed. A few hiccups along the way (all down to the airline and not DialAFlight!) which Molly supported us through immediately.
Marshall is excellent and I will continue to use him and recommend him to all my friends. 5 stars!
Great hotel, great service from Chris
4th or 5th time using DialAFlight. As always your call is answered within 5 rings, agents are knowledgeable, courteous and helpful. Will book again
Overloaded plane in Guatemala meant a three hour delay and then a very rushed take off. Customers were standing up as the plane began to move without warning. Five passengers were bribed with $1,000 to get off plane and get a later flight. Those of us with connections to Europe were very stressed. On the plus side you did hold the plane for us in Houston and that flight was perfect.
The travel with American Airlines went smoothly and the hotel that you booked for us was perfect for our requirements..
It was a faultless and wonderful holiday
Wary of using British Airways again as service and food was poor. Terminal 5 awful and bag arrived damaged. But DAF were fab in getting the flight for me
Our case was damaged when placed on a boat on the first part of our trip - you are looking into this.
Flights went well but delayed flight from Mexico City on our return meant just a 30 minute window to catch connecting flight from Toronto to LHR. We made it but our luggage did not. It is being delivered tomorrow (3 days after we landed).
Trip always ends up as planned - excellent.
Sam was a great help in arranging the flights and we were delighted with the service.
Very good service, fast, punctual. Both from initial booking and flight change when in Mexico. Top notch!
When I wanted to plan my journey it seemed an overwhelming task and DialAFlight were very prompt in finding options. The flights and hotel were excellent and the team were very patient with my numerous questions.
After organising our hotel/flights and transfers, I cannot fault DialAFlight. Everything was perfect, very easily contactable and all arrangements were brilliant. I have already recommended to many people. Thank you so much
Libby was great from start to finish. Not stopping after the flights were booked but also checking all was in order with documents needed for the trip. Even helped with check in to get us good seats. Very happy with the whole process.
Very helpful when changing flights.
I’d recommend DialAFlight to everyone. Ian was so helpful and knowledgeable about our flights and never too busy to answer my questions.
Ian Newton was so helpful arranging everything and kept checking in with me via emails and calls … thank you so much for a perfect experience as a solo traveller. I will definitely be in touch for future trips
Dealt with by Michael! Best holiday we have had so far
Amazing service from Michael - will be using your company again
Thanks Mark. Also the follow up call two weeks before travel. Impressed by that
Very impressed with the customer service - thank you Ethan
Jay Thompson knocked it out of the park. Best vacation I have had in years. He made it so easy for me that the most difficult part was remembering to bring my passport.
Thank you Peter for your continued help with my bookings.
Definitely recommend. Fully communicated prior and during our holiday. Excellent customer support
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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