Your calls always answered within 5 rings.
Excellent service from choosing the best flights for our itinerary to transfers to and from hotels. Would most certainly be using DialAFlight again
Great service. Loved the personal touch. Rang with queries twice and immediately spoke to Clarke or Micky who resolved the issues there and then.
Lufthansa food not so good
Super trip
Clark rang me back when I was struggling trying to pay for allocated seats and was brilliant. Sorted everything in a few minutes.
Worked well. No issues encountered. App is useful.
Taylor as always was fantastic, responding almost immediately to an email when we were away. Seamless and professional service.
This was a trip with a lot of flights with different airlines. Everything went completely smoothly and it really took the stress out of being responsible for everything myself.
Isaac provided excellent service. The trip was quite complicated however it all worked out as planned and fitted together well. Happy customer!
Having visited over 100 countries this trip rates in the top 10%. Very well organised with all transfers, tours and pickups on time and efficient. The hotels and lodges are 3 to 4 star and most acceptable, especially when in the rainforest. We can definitely recommend this holiday and DialAFlight
It’s a delight to deal with Billy.
A huge thanks to Russell - what a superstar, the service and support was exceptional. Would absolutely recommend DialAFlight.
Excellent support and expertise from Russell and his team. Flights and accommodation were as per our brief. Thank you very much.
Steven went above and beyond to keep us informed every step of the way. Customer service excellent.
Always available to answer questions and knew the answers
Always pleasant helpful and professional. Thank you very much
Always available, whatever the time difference. Friendly, knowledgeable and professional staff. Could not recommend them more as I have never had any problems with bookings, flights or arrangements.
My travel companion was so impressed with DialAFlight who helped with her part of my booking. She will definitely be using you again. Thanks George.
The only complaint was a lack of visual flight details at Dallas Fort Worth which made it very difficult for us to locate the correct departure gate.
Ryan is the best - that’s why we book with him every year
All flights were perfect. But Secrets Cozumel was not up to standard of Puerto Vallerta. Food wasn’t good and place was generally run down.
Stacey could not have been more helpful - everything ran smoothly and the hotel was lovely.
Brody always does a great job. Great planner. Very quick responses and deals efficiently with everything…
Fantastic to have a named point of contact. Really pleased with the service.
Huge thanks to Robbie’s team
Great experience with Natasha. Particularly the attention to our concerns with the size of the hotel and specific request to be closer to the adult only pool. Conveying this to the hotel proved key to our enjoyment of the trip.
Everything worked like clockwork with clear itinerary and reservations
We were affected by the closure of Heathrow and were very grateful that Liam was able to keep us informed and find us an alternative flight.
Callum is utterly amazing. He is so on it with everything and so comfortable to talk to. We had the time of our lives on our recent holiday and I cannot wait to book with him again!
Would highly recommend this company and will definitely be using them again - everything was perfect. Thank you George Burke for organising such a great package.
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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