Your calls always answered within 5 rings.
Always a pleasure to work with Joanna Kempton. Efficient, friendly and great at follow up.
Katie and her team provide a customer service second to none. As a rather anxious and infrequent flyer, she makes sure that I feel supported and fully informed every step of the way. I cannot overestimate the positive difference that she makes to my trips overseas.
The experience was absolutely amazing. I had not used a travel agency since the 1990s and would never have thought of doing so - but for some reason I decided to give DialAFlight a go having seen a recent advert. Kathryn was very helpful, attentive, friendly and professional - and managed to get me a very good price on the flights - better than I could find online
It was perfect and I can’t wait to book the next one with DialAFlight
Todd Cafferkey is always our 'go-to' person when deciding on a holiday, giving great support throughout the whole process. We have already recommended him to family and friends who now also book their holidays through him.
Terrific service, pleasant, intelligent and competent people to deal with
Sadie was fantastic providing options (including other destinations) and ultimately making sure our Mexico flights were still available for us when we were slow in making the decision.
Thank you for making it all so easy, Helen
Becky instills confidence and assurance that the company are there to support customers if need be.
My flight from Costa Rica to Madrid was 4 hours late!
BA check in wasn’t easy and had to call for assistance. The issue was to do with my wife and daughter having the same names. All was resolved by DialAFlight
Ross always delivers. Thank you.
From making the booking to staying in touch until I travelled was very good.
Flights worked out perfectly. Had not appreciated we were on the inaugural United Airlines flight from Newark to Glasgow after its suspension in 2019. The tip on MPC saved us again when entering the US.
The best there is - Neil and team are always helpful, funny and know what we like
Everything worked seamlessly. Thank you for another successful trip!
This was our 3rd trip organised by Tristan and it will definitely not be our last! A special mention to Carina who was amazing in reorganising our return route with American Airlines! The only negative feedback is about Alaska Airlines as they could not provide a replacement flight to Los Cabos when their plane went technical.
Wacax was a great find. It is a very special place. The surroundings are stunning. Essentially you live in self-contained, well-appointed suites, spread across the forest amongst the wildlife. There are free guided tours in the forest, the amenities are good and they give you bikes to get around. You aren’t far from Tulum although a note of caution: taxis are expensive, especially to the busy beachfront or Mayan Ruins. Thanks again for the recommendation Bobby, it was a super trip.
Everything that was promised was delivered, the team were excellent
Everything ran smoothly. Maybe another time, where possible, hotels closer to town but cannot fault ones we had.
We didn't know that the guide was taking us to the basilica as well as the pyramids. Clearer information on what the guide is doing would be helpful ...
Kylie, as always, covers everything and delivers every time!
Booked many holidays via Matt and service and delivery has always been spot on, not only by him but the entire team.
I was very disappointed with the Lounge. They did not allow the ladies to have Prosecco included within our package
Keep doing things as you’re doing things! Have used DialAFlight for 20 years and have never been let down.
Niall was brilliant and all flights worked like clockwork.
Amazing service and holiday with DialAFlight - so much so we rebooked while on holiday! Thank you Nick
We had issues with checking in with United Airlines. But DialAFlight were great.
Thanks Ross for sorting out another great holiday!
Everything went well, flights great, hotels all very good. The only issue was the car hire from Europcar which was smaller than expected and the initial car was faulty
She keeps popping into my head. No doubt teenage eco-warrior Greta Thunberg would approve wholeheartedly of Costa Rica's much-heralded efforts to look after its outstanding natural beauty.
But you just wish Greta would smile more, despair less and have some unadulterated fun.
Thank goodness the five-million people in this spectacular country - with Nicaragua to the north, Panama to the south - smile a lot and have fun. Ticos, as Costa Ricans are called, are gentle, welcoming and wear their eco-credentials lightly.
Almost three million people visit every year, with Britons at the forefront.
Despite its small size (roughly similar to Denmark), Costa Rica possesses more than five per cent of the world's total biodiversity, and its disbanding of its army in 1948 means huge financial resources have been ploughed into education, resulting in a literacy rate way above the Central America average.
Its slogan 'Pura Vida' (pure life) is apt considering the ancient rainforests, volcanoes, waterfalls, coffee plantations, national parks, hippy-dippy surf towns, rumbustious Pacific and calm Caribbean coasts, plus, topping the bill, wildlife comprising 250 species of mammals, nearly 9,000 bird species and more than 250,000 types of insect, including a quarter of the world's butterflies.
We flit back and forth between the two coasts and experience ferocious but exhilarating downpours, plenty of clear skies, high humidity and temperatures around 28 degrees.
In the capital San Jose we stay our first night at Grano De Oro, a colonial-style hotel.
Next day we head in our rental car west to the Papagayo Gulf, where Moroccan/French entrepreneur Mehdi Rheljari has opened a five-room eco-lodge called Kasiiya - one of the most exceptional projects I've ever seen, mainly because you might never know it's there.
Such is the minimal footprint of the tented suites that it's howler monkeys who have more of a presence. The young staff are totally committed to Mehdi's vision. A shaman-type character operates from a treehouse spa; barefoot Bruno, originally from Berlin, offers 'movement sessions' (some of which involve taking your cue from animals); and naturalist Manfred leads hikes pointing out the wildlife (with a tear in his eye when an osprey does a fly-past).
Even with Satnav our next drive, south to Santa Teresa, is a challenge on roads sometimes bumpy, sometimes with giant craters.
Perfectly positioned Hotel Nantipa has been open less than a year. Its modern design (teak wood and huge sliding glass doors) is in stark contrast to Santa Teresa's hostels, shacks and yoga retreats.Mel Gibson has a place in town; so does supermodel Gisele Bundchen.
David Cameron has spent Christmas near here, as has Canadian PM Justin Trudeau .
I'm not a surfer, but if I were this must be one of the greatest places to practise one's 'aerials' and 'backsides'. A two-day stay was far too short, but we headed next for Tortuguero National Park and sloths, iguanas, crocodiles, killer frogs and snakes.
We break our journey in La Fortuna and stay one night at the highly-recommended Amor Arenal. A nearby farm has its own nature reserve, concentrating on sloths. By definition they don't do much, spending hours wrapped around a tree branch.
La Fortuna offers white-water rafting, canyoning, zip-lining, horse-riding and hot springs, in the shadow of the country's biggest active volcano, Volcan Arenal.
The main access point to Tortuguero National Park is some four hours away, in La Pavona. Included in the rate at Tortuga Lodge is one morning and one afternoon safari.
Our final destination is Puerto Viejo in the far south-east. It's a colourful, buzzy little town where Jamaicans settled some 100 years ago. They came to Costa Rica to build the railways - and never left.
It's ramshackle but with a growing number of chi-chi shops, bars and restaurants.
We stay just off the main drag at a delightful little place called Aguas Claras, handy for the beach.
'We've left the best until last,' I tell Joanna as we head for supper at a restaurant packed with locals. Puerto Viejo is a glorious fusion of Central American and Caribbean cultures - and reason enough to return to this gentle and engaging country.
First published in the Daily Mail - April 2020
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