Lucas always takes care of everything so efficiently.
BA's inability to issue correct boarding passes on both journeys was upsetting! At Heathrow we noticed it straight away however not only did my pass board me on a Gatwick flight but it changed my name and gave me an economy seat. The gate staff eventually reworked it luckily our bags were loaded correctly. Persuaded us to reassess the premium cost of Club Europe versus economy flights from provincial airports!
Just for future reference the pools at our Hotel ( Lango Design Hotel ) after 10am in total shade so we didn't use
Your performance fine. BA not so much. Plane to Athens diverted to Crete. Not their fault but no one there to help or advise. Chaos!
Great holiday and everything went smoothly as usual.
Perfect trip
Howard was helpful and patient and we ended up having the best holiday of our life.
Your usual highly efficient and friendly service.
Everything was in place when we arrived. Taxi pick up at airport was on time, hotel accommodation was just as requested, hotel and facilities were exactly as shown.
Ian Newton. Excellent as always.
Excellent service.
Your help and support were second to none. I would highly recommend you and I have already suggested to friends to contact you
Craig was so helpful - really excellent service!
Highly recommend.
Hotel very tired - needs a complete revamp - staff lovely
Excellent service from Sean who made booking this holiday so easy and pleasant. The holiday was perfect - everything was beautiful and the complimentary upgrade of our hotel room was superb.
Fantastic service and support, thank you
The hotel was of a high standard and within our price bracket
Thank you Sadie. Another gold star!
Sean yet again recommended a fab hotel in Santorini. Had the best time on this beautiful island
Howard just knows what we like and delivers everything time!
Kylie found us the perfect holiday which had everything that we asked for. Will definitely book with Kylie again.
Great communication
Kylie never disappoints. Hotel was fantastic. Everything went smoothly.
Dennis Hollands always goes over and above to assist. I won’t use anyone else now!
Hotel lovely, went out for food a lot as same every night. Flights was delayed 1 and a half hours going out and 4 hours on return which was frustrating
Jamal Sylvester was outstanding and more than delivered my expectations. I’ve worked in customer service for decades and his approach, kindness and eager to assist is such a credit to the company. Will definitely be working with him in future. Amazing job.
Prompt reply to queries, even when staff are out of the office, emails are still picked up and replied to promptly
Des Wing did a great job again and thanks to Philippa for checking up on us the day before we flew!
Another great trip, thanks guys.
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