Your calls always answered within 5 rings.
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
All expectations filled, as usual. Thanks.
Our second time of booking a holiday with Gavin at DialAFlight, and it will most definitely not be our last! Perfect communication and extremely efficient service that totally removes all the stress
Kylie was wonderful - so helpful and always there when needed. Very happy
Always there for me
A huge thank you to the team for sorting our trip and group of 6 to Greece - it was clockwork all the way
Our travel manager was brilliant and did everything, and more, that we wanted. Everything went 100% to plan. Brilliant.
A brilliant service, would definitely use you again.
Nicky Degun always pulls it out of the bag
Had to ring to find out which terminal we flew from at Manchester - have never flown from anything other than 1, but it was 2. Would have been as well to have informed us of this!
Saf has always been and continues to be excellent!
Gavin and his team are unsurpassed in terms of the advice and service they provide. I had the good fortune to 'come across' the DialAFlight team many years ago and would recommend them and their professionalism to anyone/everyone.
Great service, advice and continuous support from Manny. Gave so much help to find and book the flights, suggestions and guidance on luggage. He did everything so fast and, amazingly, took away the pressure and helped us have a wonderful holiday.
Another fantastic holiday provided by DialAFlight. So grateful to Chris and his team.
An excellent experience as always, thank you.
I was not aware of tourist tax and also the check in on the app would not confirm the flight
Kennedy was fantastic. Always available and responsive. Did a follow up call before we travelled. Also contacted us while away regarding strike action which could possibly affect our return transfer. Will definitely be using DialAFlight again.
Kieran took all the stress ... leaving us to just enjoy ourselves!
Despite request for rooms close together we were about as far away as was possible but Ikos did upgrade us to better rooms for last two nights. However, overall excellent.
Bradley is a different class - top job from start to finish.
When booking flights with kids, would be great if you could make sure that the airline provides child appropriate food. There was no kids food served on the BA flights.
Helen has been a star
The hotel provided all that we needed for our holiday “en famille” (11 of us). It fitted the bill admirably. All arrangements went according to plan. Thank you Bobby for all of your assistance.
I would like to thank Amelia for her amazing customer service - she is always helpful, responsive and very thorough, checking everything is in place and ready. I have used DialAFlight to book many holidays as they provide a 10/10 service.
Good flights. No problems.
Another great booking from Jeremy who found us a good place for a multi-generational break. Everything went to plan, from booking through to return we had no hiccups.
Philippa is excellent at her job. Very helpful and patient
Always have great service from Fraser Gillespie at DialAFlight. Another great holiday!
'Over there,' said our driver gesturing to a smudge of land barely discernible in the gathering dusk, 'is Ithaca: the home of brave Ulysses.'
He put the stress on 'brave' as if there might have been another Ulysses around who had less of an appetite for man-to-man combat.
Nikos, our driver, was a man of the classics, it appeared. 'According to legend, Ulysses spent ten years fighting the Trojans in the Trojan War and then it took him ten years to get home after the war.
'This journey home is the story of The Odyssey.'
We were on Kefalonia, the sixth largest of the Greek islands, which sits between Ithaca and Zakynthos - far to the south of Corfu.
Unlike Corfu and other tourist-savvy islands such as Rhodes and Crete, Kefalonia still has the look of a place surprised to find itself in the holiday business.
If Ithaca has Ulysses, Kefalonia has heroes of a more recent vintage. The island was the setting for Louis de Bernière's modern classic Captain Corelli's Mandolin.
FIT FOR THE BIG SCREEN
And, surprisingly - as Holly-wood almost never seems to shoot films in their authentic setting - this was where Penelope Cruz, Nicolas Cage and Christian Bale came to star in the film of the book when it was made here in 2001.
The locals are ambivalent about the film, as it makes narrative capital out of the two worst events to affect the island in living memory.
The ill-fated occupation by the Germans during the Second World War (which resulted in the massacre of more than 5,000 Italian troops as portrayed in Captain Corelli's Mandolin); and the terrible earthquake which destroyed large parts of the island in August 1953, killing 600 people and making thousands homeless.
Driving across the island today, however, there is little to suggest recent troubles.
Kefalonia radiates a quiet contentment, perfect for someone who has arrived, like us, searching for utter peace and quiet. What quickly endeared us to Kefalonia was that this was a 'real' place where the locals clearly have a life beyond tourism.
The capital, Argostoli, for example, is charming, with a substantial fruit market near the harbour. Of particular interest in the harbour are the turtles, who have become something of a tourist attraction. Another endearing factor, to me, is that there are few sights thought of as mandatory. Our only outing was to take a drive round the island to the harbour town of Fiskardo, 30 miles north of Argostoli.
FAVOURED BY THE STARS
It has become popular with the rich and famous as the perfect place to tie up their luxury yachts as they make their way around the Mediterranean.
We had a fabulous lunch at a harbourside restaurant where our waiter confided that Tom Hanks and his wife were on a yacht nearby and were expected to arrive for lunch imminently.
We strung out dessert as long as we possibly could, but Mr Hanks didn't put in an appearance (or perhaps he is so good at disguises that we didn't recognise him).
Fiskardo is one of the few villages on Kefalonia that were left undamaged by the 1953 earthquake: its handsome Venetian buildings are an impressive sight.
What was also impressive is that while the place is probably the nearest thing that Kefalonia has to a major resort, it didn't really feel like a tourist honey pot -it certainly wasn't crowded.
And, best of all perhaps, the excellent meal was very reasonably priced.
The island has only recently begun seeking to attract tourists and doesn't seem to have been alerted to the possibilities of ripping off visitors.
We took our trip to Fiskardo in the evening when the heat was tempered by a cooling breeze from the sea.
Close to our apartment were plenty of good tavernas and bars where we could enjoy a reasonably priced meal in the evening.
It may have taken Ulysses 20 years to return to Ithaca - we shall be heading back to Kefalonia much sooner than that.
First published in the Mail Online - April 2018
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