Your calls always answered within 5 rings.
Kieran took all the stress ... leaving us to just enjoy ourselves!
Despite request for rooms close together we were about as far away as was possible but Ikos did upgrade us to better rooms for last two nights. However, overall excellent.
Bradley is a different class - top job from start to finish.
When booking flights with kids, would be great if you could make sure that the airline provides child appropriate food. There was no kids food served on the BA flights.
Helen has been a star
The hotel provided all that we needed for our holiday “en famille” (11 of us). It fitted the bill admirably. All arrangements went according to plan. Thank you Bobby for all of your assistance.
I would like to thank Amelia for her amazing customer service - she is always helpful, responsive and very thorough, checking everything is in place and ready. I have used DialAFlight to book many holidays as they provide a 10/10 service.
Good flights. No problems.
Another great booking from Jeremy who found us a good place for a multi-generational break. Everything went to plan, from booking through to return we had no hiccups.
Philippa is excellent at her job. Very helpful and patient
Always have great service from Fraser Gillespie at DialAFlight. Another great holiday!
Molly was so helpful and informative throughout the whole booking process. She kept in touch diligently with any updates and the whole holiday ran so smoothly. I wouldn’t hesitate to use her services again and also recommend her to friends and family.
Excellent service and they found us a fantastic place to stay which was amazing. Thank you so much.
It's great to know that you guys are always there if we have a problem which makes travelling abroad so much more stress free. Keep up the good work.
Thanks Des. A great holiday brilliantly organised.
Flight diverted on return to Stansted due to brakes problem classed as an emergency landing - however that is nobody's fault and we landed safely. Phew!
Another outstanding experience
I had a late invitation to a reunion in Paros, which involved flights, ferries and hotels. I was struggling to piece together a plan when I remembered I had used DialAFlight in the past for trips to Cape Town. I spoke to Ian who put together a package in 20 minutes that effectively gave me an extra day and was seamless. Awesome, thanks so much, will recommend and use again and again!
Flight delay not shown on DialAFlight app. Is this usual?
Les and Teddy are always brilliant to work with - so helpful and so friendly. They make travel easy and such a joy. Thank you again
All dealings excellent as usual.
Declan really took the time to understand our expectations and matched them perfectly!
TUI need to improve a) their app - it was impossible, even with your help, to check in both times and b) to let people know if they cancel your flight and put you on another leaving 2 hrs later. No word or apology and had to rearrange onward travel having arrived unnecessarily early at the airport. None of this DAF's fault!
Fantastic service especially from Chris Briggs, who we have used for the past few years. A wonderful holiday, great hotel and the flight times were perfect.
Aidan was very helpful throughout
Bradley is very good
Eric was very helpful sorting out our holiday so a big thank you. He listened to what we asked for and put everything together for us perfectly. We had a brilliant holiday
Sam Nott brilliant as ever. Service faultless.
Thanks to Kylie and her colleagues for their courteous, prompt and effective response to a last-minute emergency, which required a rapid change of flights, car-parking, etc. If ever a case needed to be made for using DialAFlight, rather than flying independently, this was it!
DialAFlight stuck with me through a worrying time while I was in Corfu and had to come home early. Thank you Gareth .
How do you create a hotel in the most stunning setting you can imagine? By carving its amazing rooms into a cliff face formed by a mighty volcanic eruption. Stepping into Iconic Santorini's spectacular hillside setting is an experience that is nothing short of breathtaking.
And being faced with the cobalt Aegean Sea and the tiny white-washed buildings of the astonishingly picturesque village of Imerovigli does not get any less incredible as the days roll on.
The epitome of relaxed elegance, this unforgettable boutique cave hotel features five levels carved from the volcanic wall of Santorini's caldera - each of the 22 beautiful rooms offering its own style.
Aiming for an authentic Greek appearance with a luxurious edge, these distinctive residences come with plush amenities, including Coco-mat linens, huge beds and heated indoor pools.
Homely and relaxing, yet contemporary, these one-of-a-kind rooms all offer splendid views of the caldera from a personal veranda, where guests are welcome to enjoy breakfast in the morning.
Those staying in the Caldera Suites are lucky enough to be able to glimpse the jaw-dropping vista from their own outdoor jetted pool on their private terrace.
Greek hospitality
Eating at Iconic Santorini feels like being welcomed as a new member of a Greek family, with a whole host of mouth-watering traditional dishes and Santorini wine on offer in the Pergola Restaurant.
While relaxation is certainly the name of the game, with an on-site spa available to all guests, those wishing to work off that indulgent feta can sweat it out in the hotel's wellness and fitness centre.
And if staring out at the azure waters or soaking in the sumptuous infinity pool ever gets boring - which it won't - a number of tourist attractions are a mere stone's throw away, including the romantic city village of Oia, famed for its breathtaking sunset, and the quaint town of Fira.
With wine being one of Santorini's most famous exports, an afternoon of tasting is advisable, with the Argyros Estate Winery, Hatzidakis Winery and Santo Wines Cooperative all close by.
Meanwhile, the island is steeped in history, and those wishing to delve a little deeper below Santorini's picturesque exterior will be able to discover the ancient Thera archaeological site, or the pre-historic city of Akrotiri.
Although Iconic Santorini offers all the positives a chic boutique hotel should - luxury amenities, decadent surroundings and friendly and helpful staff - it is the magical caldera setting that really takes your breath away.
Ancient caldera
Santorini is the largest island of a small, circular archipelago which bears the same name and is the remnant of a volcanic caldera. This means it is essentially what remains after an enormous volcanic eruption 3,600 years ago that destroyed the earliest settlements on what was formerly a single, much bigger island, and created the current geological caldera.
The eruption may have led indirectly to the collapse of the Minoan civilisation on the island of Crete, 68 miles to the south, through a gigantic tsunami. Another popular theory is that it is the source of the legend of the lost city of Atlantis.
Now, a giant central, rectangular lagoon, about 12km by 7 km is surrounded by soaring cliffs on three sides. On the fourth side, the lagoon is separated from the sea by another much smaller island called Therasia. Two channels connect the lagoon to the sea - and all combining to create a simply spectacular setting.
My lasting memories are of magnificent views and an altogether unforgettable stay.
First published in the Daily Mail - May 2017
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