Your calls always answered within 5 rings.
As usual Jerry has been absolutely fantastic keeping us really well informed. Thanks for everything.
Superb as ever
The upgrade to Club for both flights was very successful. The ability to use BA lounges makes a lot of difference to the overall comfort of travel. For once both flights were on time and our hotel was just as expected, but exceptionally busy.
Thank you Chris. Everything went very smoothly. I shall be in touch next time I travel
Jackson is first class
I wouldn’t recommend Celebrity as it was discovered the mattresses were severely soiled by previous users (we’d had them 6 days so this discovery was shocking). It took 10 hours and 4 visits to Guest Services to (partially) resolve by which time I’d noticed other problems with the cabin. Not a great experience
Curtis and Finn thank you once again for the excellent service. You arranged my daughter's flight from South Africa saving her money. You also arranged our flights and hotel in Santorini which were great. I must say the hotel was excellent, the staff were so friendly and helpful I would recommend it to others. So thank you once again for your outstanding service. Both my daughter and I will be using you again soon.
Your help and attention to detail was much appreciated. All excellent.
Food in hotel was disappointing, staff were brilliant
Good hotel, flight on time, all good.
Although the airline were notified my wife needed wheelchair assistance, they had not been made aware she also needed the lift onto the plane. Fortunately, this was quickly rectified by the special assistance staff. Staff at our hotel were immensely caring and supportive of her needs during our stay. We cannot praise them highly enough.
Marshall Finnimore is excellent - he delivers every time.
Ray went above and beyond to find us the perfect trip - and it was
Private transfer was good. Hotel good and staff lovely. Shower was an odd design and leaked every time it was used. Food good. Lots of steep slopes and stairs so no good for anyone with a mobility issue although golf buggies were on call if needed. Lovely and quiet but walking distance to small town.
Brilliant holiday cruise in the Mediterranean, good stop off destinations, Very helpful and friendly staff on board. Followed on by five days in Lisbon at the amazing Convent Square Hotel where again the staff were wonderful and nothing wwas too much trouble. Thanks to Abbie for putting it together for us.
Scott was so helpful from start to finish. Everything was 100%
Brilliant all round
Hannah Kennedy provided an excellent service from start to completion of our holiday. We were provided with various different options and she was always available to answer any questions. We will certainly be using Hannah's services on our next trip.
As always, you are my ‘go to’ when travelling. You’re professional and a pleasure to work with. Thank you
Everything was well organised and location was perfect. Thank you
Jonathan Greaves as usual excellent
Ben Till was absolutely amazing in arranging the perfect holiday to Daios Cove. He was so helpful and made sure we had the perfect holiday yet again. We cannot thank him enough. We will continue to recommend him and DialAFlight
Another great trip. Loved the hotel and private transfers on time in nice cars. Thank you Charlie
Nice hotel. Pity about the music bars across the road open until 5am. Not to be recommended if you want a good night's sleep.
Really helpful staff and ALWAYS help me with anything I need. Takes the stress out of travelling
Once again, first class service from Kylie and the team at DialAFlight. We were able to go on holiday with complete confidence that our travel arrangements were in safe hands.
I have dealt with Brody for a number of years and each time he has given me special attention. Our trip to Kefalonia was magical and we are already planning for next year.
Seat allocation on the plane was bad. In future I would pay a fee earlier to book seats. Also a mix up with rooms meant that certain members of the family could not eat breakfast with the rest in the same restaurant Overall it was a fantastic place and a great holiday
I always find DialAFlight very helpful and easy to deal with
Ian Newton is nothing short of a miracle worker. I regularly share his contact details with family and friends and was delighted to be able to use his professional knowledge and efficient services when I joined STM two years ago. Thank you DialAFlight!
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
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