Your calls always answered within 5 rings.
Orlando's recommendation was spot on. We were very impressed with the choice of hotel location and service.
Airport assistance there and back excellent. Thanks
Excellent company. Mason is very knowledgeable and friendly but whoever answers the phone is helpful, makes you feel confident to book a holiday
Only issue our return transfer from the hotel to airport was cancelled
Marco and Joey are brilliant!
Mason has delivered yet again; can’t fault the service
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
As always we were well taken care of by Ed Chivers. We will certainly continue using DialAFlight in future.
Orlando found the best hotel in Crete, booked all our dinners in different restaurants and arranged private transfers. Thank you so much
Great holiday, all went well but the actual room was not as described by the hotel, which they accepted as their issue.
We did have to pay extra for the car insurance. It worked out an extra £124. As was told it was compulsory
Cody is always super helpful so we have great trips
We had long waits between transfers but think that was probably unavoidable. Overall excellent.
We had a lovely holiday and loved the hotel that was recommended to us! Thank you for all your help Eve!
Excellent service from Liam Rush, as always.
Tristan, thanks for helping me organise another fantastic holiday. The girls absolutely loved it! We are so glad we chose Angels Pillow as it was perfect. Our rooms were all together with pool view and all great. Hotel staff were all so friendly and helpful. Breakfast and bar service were both excellent and high cleaning standards. Location was perfect too as easy short walk into town. Paros is stunning!
Excellent service, as always, from Robert Maclean.
Advise clients going to Santorini to arrange a transfer to and from the airport prior to travel as there are few taxis on the island.
The assistance for my wife was a success and helped us avoid having to stand for long periods. Thanks for arranging it.
Saf dealt with a couple of issues very promptly. We were delighted with the service.
Worked out completely as planned - thank you Brody and DialAFlight.
We were very pleased with the Eagles Villa Resort. A great holiday
Your agent performed excellently with quick responses
Amazing service from Joanna Kempton and stunning hotel - thank you so much
Always find working with DialAFlight simple, straightforward, courteous and price competitive. I'd never consider any other way!
All aspects of the trip catered for. No problems encountered at all. Everything ran very smoothly from the flights, the hotel bookings and the ferry transfers
We had a brilliant holiday and everything went very smoothly.T here was no problem with flights and the hotel was absolutely first class situated in a beautiful area and with comfortable rooms. The service was absolutely fantastic with brilliant staff who were only too happy to help with everything.
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements