Your calls always answered within 5 rings.
We arrived at Kalamata airport but there was no transport waiting for us. We called the hotel and over an hour later a different car was dispatched to take us to the hotel. Not the ideal start to the holiday.
Always great service from your company and staff
Todd was EXCEPTIONAL from start to finish. He gave lots of help when deciding the destination, taking into account all our requirements and the communication was excellent! Cannot wait to book our next holiday with you
Ferries from Corfu to Paxos are unreliable. Our return ferry was cancelled the night before. We were put on a later ferry and just made the flight. It might be worth noting and suggesting an extra night in Corfu at the end of the holiday.
Great trip with very professional support
Hotel was fabulous. Great place. All really smooth
Loved it! 5 stars
Really appreciated Wayne and the team's fast and excellent support from choosing the hotel to quick response with an initial hitch on arriving there
Hoppa were difficult to deal with as wouldn't communicate with me as they recognised DialAflight as their client. It would be good to get a better agreement with them or arrange airport transfers directly with the hotel.
Excellent choice of hotel and the flights were on time.
Got support from you to get disabled transport in and around the airport. Also a reminder from you about my travel.
I really appreciate that I can ring Ashley and he will respond quickly to my requests. I also like the way he checks in ahead of our trip to make sure we have everything we need.
Great service offered. Would highly recommend you!
Best company around for travel - helpful, friendly and not once have they disappointed. They always accommodate all our requirements and are very good on pricing, recommendations regarding resorts and hotels. I would never use anyone else as in safe hands day or night.
I highly recommend you to family and friends.
Brilliantly organised trip, everything went smoothly and we thoroughly enjoyed ourselves!
What’s this new charge for hand luggage? Not made clear enough before travelling
As ever Matthew and team delivered
Jeff has been more than helpful. Great to know that he is around in the background should anything go wrong!
Fabulous hotel
Oscar is fantastic! I have total confidence in his guidance in overseeing all my travel arrangements
Great service from Kylie as always
A great hotel and resort. We thought we'd only booked B & B but in fact we were 'half board.'
Good service. Keep going!
Fantastic service from both Sam and Howard. Thank you.
Zoe was really helpful
As always, peace of mind, knowing that you were there if anything went wrong,
Had difficulty finding my flight number on Manchester departure list.
Always reliable and always get flights to fit my very specific time slots.
Had assistance which was very good both ways. Flights on time. No probs.
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
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