Your calls always answered within 5 rings.
Nicki was amazing as usual. We’ve booked through DAF for the last 15 years and simply wouldn’t use any other outlet to book our longhaul flights. Their knowledge of the aircraft, stopovers and carriers is exceptional.
Eve and any other staff members I spoke to were helpful, professional and friendly. Will definitely use DAF again.
Every part of the trip was exactly as planned.
I think the best point about the DialAFlight package is your availability and quick reaction times. Thank you for all your help .
Could not make phone number operate from USA. Said it was not available on the network- no idea why! Otherwise good service. Will use again.
The flights out were terrible. I won't be flying American Airlines again or stopping off at JFK airport.
We had a couple of minor hitches during our holiday which Alfie at DialAFlight dealt with from his end which is why we use them!
As always the customer service was excellent and I was helped with any questions
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Molly helped to make my experience fantastic, always going above and beyond. Have used DialAFlight for years. Always happy with the service.
Updates sent straight through to the app. Help given immediately when needed. Peace of mind knowing the DialAFlight team were there ready to help whatever time, day or night.
Amazing holiday booked through and recommended by DialAFlight
Leo was the perfect fit to help plan our trip to Canada and dealt with any changes we made as our planning progressed. We would recommend DialAFlight
Regularly book flights through DialAFlight - Ryan and his team are exceptionally professional and will continue to book with them
Neil nailed it! We absolutely loved everywhere we stayed that he recommended and booked for us. Fabulous trip! Very happy
Teddy Ramage was fantastic.
Michael was extremely helpful even after the flights were booked. So much so that I have already passed his details to two friends who were also suitably impressed. Wouldn't use anyone else now.
Everyhing was just perfect from start to finish. We will certainly be using DialAFlight again.
All went smoothly.
Very good and straightforward
Another great trip with DialAFlight - thank you
A great trip - everything ran smoothly thanks to Thomas who was a huge help with flight connections, finding hotels and so efficient when communicating details.
Keep up the good work.
No information about not being able to seek upgrade 24 hours before our flight. We were informed that this needed to be done through DialAFlight.
Flights were fine and the staff at DialAFlight very helpful
Although we had great fun in Hong Kong , we would probably have preferred a different hotel simply because of the location
American Airlines was disappointing. My flight was delayed by an hour and I missed a connecting flight. I was able to find a solution but their staff were rude and unhelpful. Delta were great and so was United.
Riley Ransom is first class, our go-to travel booker and a great ambassador for DialAFlight. One to emulate across your employee spectrum. Long may he continue to remain our point of contact.
Great service from Ivor
Great service - thanks
What you have to under-stand,' a fellow guest says to me, 'is that Oman is the Scotland of the Middle East.'
We are on the Jabal Akhdar with vultures circling around us. The view below is a vast canyon of steep precipices and gorges mixed in with tiny villages clinging to the cliff side, surrounded by terraces cut into the rock.
With a cloudless sky, the air is desert-dry. We are at nearly 7,000-ft above sea level. The scenery is breathtaking and every bit as dramatic as the Scottish Highlands. For those who want to holiday in a quiet part of the Middle East without being overwhelmed by bling, Oman offers a serene (and safe) option.
In 1986, Charles and Diana flew by helicopter to this spot to spend the day in glorious isolation. Did it remind the royal pair of Balmoral? Thirty years on, there's a luxury hotel here and the view has been accessorised with a palatial spa, fountains and gardens, cocktails and gourmet food.
The Anantara Al Jabal Al Akhdar hotel is owned by the Oman army's pension fund and featured in the BBC series Best Hotels In The World.
The guests include Western ex-pats from the UAE, as well as Middle Eastern families, in search of temperate temperatures.
High altitude, cool climate
The royal picnic spot has become a terrace with a glass balcony, sofas and a fire-pit, while a cocktail trolley is wheeled out for sunset when the mountains turn a rosy pink.
The hotel has also thoughtfully provided blankets – temperatures can veer towards the Scottish and it's always about 15 degrees lower than in the capital, Muscat, two hours away. A combination of sunglasses and down jackets is the sartorial norm.
The scenery is dramatic but the atmosphere is calm. Oman's citizens - all 4.6million of them - belong to the gentle Ibadi practice of Islam. Oman has oil, but it has always been one of the most understated parts of the Middle East.
The Anantara is very luxurious, with 82 rooms that face the cliff, full of power showers and kingsize beds. Oman is famous for its marble and there's plenty of it on display. There are also 33 spacious villas, some of which have private pools.
An enjoyable blend of glamour and lycra-based activity, this is a hotel with its own via ferrata - an abseiling and zip-lining route that sees adventurous guests popping out by the infinity swimming pool after a couple of hours.
There's also a two-hour walk between a series of deserted villages, involving rock scrambles and balancing along narrow waterways. But it's worth it. We walk in the middle of steep terraces used by farmers to cultivate roses which have an intensity of scent that's famous.
We also see walnut and pomegranate trees, a reed-fringed spring and, as we inch around a rock with a sheer fall below, a tiny waterfall, fed by the short period of rain that usually comes in February or March.
In the 1950s, the children who lived here faced a three-hour climb to get to school. But only a handful of people live in the villages these days. Most have built new homes in the hills above the hotel, but come back to farm the land.
The ancient houses are still there, with mud walls and beams made from juniper wood.
Centuries-old irrigation
Jabal Akhdar translates as Green Mountain, but the terraces are looking a bit parched, despite an ingenious water canal irrigation system called falaj that the farmers use and which has been developed over centuries. A desalination plant is being built to help the farmers.
Back at the hotel, on Diana Point, as it is known, I fall into conversation with Andrew Bickerdike, who lived in Oman in the 1990s when he served with the Sultan's armed forces and was back on Jabal Akhdar for the first time since then. He says: 'Getting up here on the small local tracks took the best part of a day back then.'
On our last morning, there's a misty start to the day and clouds gather. Finally, a few drops of rain turn into a downpour.
Instantly, you can tell who is Omani and who comes from the real Scotland. Out on Diana Point, whole families are huddled under umbrellas, in a state between gratitude and amusement.
'We've never seen rain in Oman before,' say a young Omani couple as they pull the hoods up on their puffer jackets.
First published in the Mail on Sunday - June 2019
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