Your calls always answered within 5 rings.
First class service as always from George Burke
Excellent as always
The personalised service and assistance is top quality, with excellent communication and support.
All very efficient, thanks
Milo was great, really helpful and knowledgeable before we booked, advised us on a brilliant hotel and specific room-types which best fit our needs. We had a small issue while we were away and he was super quick to help us get it resolved. Will definitely use DialAFlight again!
Great as always. Thanks Jack and Co. No matter how the UK economy goes, luckily for you guys ‘there is always room at the top.’
The team are so patient and knowledgeable. It’s my first time booking with DialAFlight and I have no hesitation in recommending them to friends and family. A special mention to Charles who was polite and extremely helpful.
Excellent advice and service provided by Paul.
Fantastic job as always by John Huff and the team at DialAFlight. A lot of moving parts with a family of 11 and four different rooms -flight seats fantastic as always
Teddy Ramage has been exceptional - tailoring our trip, keeping us updated and upgrading options as requested. I very much like your App which I used a lot for finding vouchers and the currency converter all in one place.
Five stars
BA organisation at Dubai needs some work to ensure a more organised check in and boarding was pretty chaotic. Seat allocation 24 hours before no choice and Dubai not possible to sit together as flight was over booked by 22 (A380). Just lucky we had booked seats. Thank you once again for your attention and checking before our departure.
Sam Nott deals with all our travel, and I can't recommend him highly enough. Should he not be available for whatever reason, his colleagues are always on hand to guide me as well, although Sam holds the top award! Wish I'd found DialAFlight sooner.
Another great job as usual from Jonathan!
Another excellent trip arrange through Robert and the team at DialAFlight. We will be getting in touch soon for another holiday
Excellent service as always
I have booked several holidays using Rebecca Wilkie. Her personal tips about where to go and what to do are exceptional. The hotel that she recommended was one she had previously been to herself and the hotel, food and entertainment over Xmas and New Year was exceptional
The service from DialAFlight was spot on. I wish i could say the same about British Airways and Heathrow airport, absolute shambles.
We had a great trip - thank you for sorting
Kylie and Rob were just fantastic. Thank you so much. Hoping to book again very soon.
Thank you Claire - will be in touch next couple of weeks to get rebooked
We did book an early check in at the hotel but did not get our rooms until 3pm
Stan was very helpful. I have always searched and booked my own flights before but will be contacting him in future.
It is so lovely to have such a personal service and to feel that if something should go wrong there is someone we can call!
Really excellent service as usual!
Your agents are the very best. They listen, understand, then simply deliver! Thank you for a seamless service once again
Adrian was absolutely brilliant and went above and beyond any other travel agent we have ever booked with. He was in constant contact with me right up until departure to ensure we had all the information we needed.
Great experience - flights and reservation went so smoothly. Would definitely book again with Ryan.
This was my first time using DialAFlight and my contact was Arthur. Excellent service, would highly recommend
Orlando was as efficient as ever
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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