Your calls always answered within 5 rings.
All went as planned but would have liked a little more help with flight seating options
Amazing. Quick. Helpful. Perfect outcome - thank you
Great service from Lee, would use again
We have used DialAFlight for a number of years and always have good service. You only get what you pay for in life - if you want good service then you have to pay a bit more
Great dealing with DialAFlight, very friendly and professional - special thanks to Lewis - also love all the emails he sends out with lots of information with a lot of humour - thank you
Utterly trustworthy, efficient and very friendly.
Always great service. Wouldn’t use anyone else.
Your travel managers helped me book flights and check in prior to my flights.
The link with Jetstar to Emirates is not good. Jetstar requires you to pay for food and entertainment. Both ways I was unable to check in online which means you get no choice of seat. Worse from Melbourne as Jetstar staff are less than efficient.
Fabulous service again. Thanks Helen and team.
All went without a hitch, many thanks
Trevor Henderson was extremely helpful and knowledgeable. I would definitely use your company again for similar trips
Thank you - excellent service
Everything went well however my outward flight from London to Hong Kong was delayed by an hour and I wonder if I can claim for this delay
Excellent service as always
Very happy with the service and will continue to book with DialAFlight.
I travel to Australia twice a year and always get excellent service. Thank you!
Brilliant service as always. The flight was excellent. Particular thanks to Isaac for his efforts in accommodating our changed requirements.
Excellent service as usual.
Oliver found better flights and moved things about to help me. Everything went like clockwork.
Brilliant service from a well organised team especially considering the time frame from booking to flying. Well done!
Charlie went above and beyond to support me and get me flights to Australia for a family medical emergency and extended my flights when further medical interventions were needed. He responded quickly and gave me additional information and quotes for my lone 12-year-old having to possibly travel and advised on visas and assisted with dietary requirements. I have used DialAFlight since 2008 and appreciate the service.
As always, wonderful service and Theo is so helpful
A big thank you to Reece for yet again finding us an excellent flight at a reasonable price and making our latest trip so easy.
Ray was so helpful right from the start and nothing was a problem to him. I would definitely use DialAFlight again
Tony delivered as always
Thank you to Lucy and Sadie for all their help and advice - everything was made so much easier.
For flights (long haul) check if any meal requirements. Other passengers had pre-ordered vegetarian meals. We didn't have this option at any stage...
Matthew again very helpful - getting us to Australia and back when our dates were unavoidably changed
Dexter extremely efficient, friendly, and has great comms!
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements