Love DAF! Debbie always makes everything so easy and seamless.
Wonderful service. Lloyd could not have been more helpful.
Jonathan Greaves was excellent. This is why I keep coming back to DialAFlight.
Thank you Jordan our trip to Dubai to visit family went well. You never let us down.
Excellent service from Matilda and will continue to book with DialAFlight
Will use in the future .. loved the clear way things were dealt with and the way checks were made. Love the personal service.
Great service as always - very thorough and helpful
Fantastic service from Ryan as usual - already booked next holiday with DialAFlight and looking forward to more.
Really liked the follow up calls and check in's before departure. The App is fantastic, used it every day while I was away and regularly leading up to the trip.
Malcolm was great and extremely helpful with all my questions.
Would like to thank Curtis for all his help. Very professional
All documentation arrived 2 weeks before departure. Phone call to check all was in order 5 days before and to call if any problems while away. Service excellent.
Excellent service from start to finish.. always available to contact and would certainly recommend. A big thank you to Paul
Amazing service by Harriet Hall and her team! Had the most awesome holiday with ease and peace of mind thanks to them. Loved every minute. Thoroughly recommend!
As usual Gino was super efficient and extremely friendly. He is always a pleasure to deal with.
Darryl was a pleasure to deal with. He met all my needs and offered a variety of options to ensure I had the best trip possible.
Darryll was a dream come true - engaging, personable with some real cutting edge banter. What 5 star service! He made our dream come true.
Stan is a credit to your company
Jonathan is an absolutely fantastic travel agent. He’s taken care of my holidays for the last 5 years and every one of them has been spot on. I highly recommend DialAFlight for all your holiday requirements.
Samuel is the best
Such a personal, caring and efficient service. We will always use you. Thanks to Harry for his attentiveness and patience.
Nicole always comes up with just what we want. Thank you once again
Great service thank you. I will definitely use your company again
Quick, slick and easy to access
Very good service as usual - thank you Kennedy
Always delightful and helpful staff on the end of the phone. Been using you for at least 15 years and always recommend you to everyone. Usually Kelly and team!
Thank you Samuel - you always go above and beyond when I book my holidays with you!
Tyler was excellent. We booked a group holiday and he was extremely patient. A great choice of hotel which was amazing. He made the process very seamless and I definitely would highly recommend him for his outstanding and efficient customer service.
Arthur did a great job as usual
Thank you for patiently rescheduling my flight four or five times because of Covid, and for answering my questions. You are amazing!
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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