Your calls always answered within 5 rings.
Great support as always from Doug Scrivener
As ever the service from Wayne was exemplary!
The wait time at Singapore for homebound connecting flight was FAR too long
Great service from Malcolm and team from booking flight to hire car enquiries in NZ. The flight was excellent and very reasonably priced.
Ray Taylor gave good advice, followed every detail. Good thoughtful choice of Vancouver hotel, lovely room plus view. Changing terminals in Auckland would have been a nightmare without special assistance. Singapore Airlines are superb, cannot fault them.
Much easier to travel using DialAFlight.
Thank you Aidan all flights went perfectly and managed to get aisle seats without paying extra
Flights were fine - although I'll avoid KL in future as a stop off. Their immigration checks, bag check in, security checks and logistics are an absolute nightmare. There were almost riots at Passport control because everyone thought that they were never going to get through the system. But actual flights were all good and mostly on time. The hotels that you booked were absolutely fantastic and the Borneo tour that you organised completely brilliant! Gorgeous food, lovely people/service and fantastic guides.
Everything went to plan and Fraser kept in contact throughout our trip. It was also great to know that there was a 24/7 support team available too.
As always Grant was extremely helpful and looked into all the options. Always on the end of the phone when needed.
Nothing but praise for Jim Camahin. The complicated itinerary went like clockwork. No problems. Also good to know you can get in touch if needed. Well done.
Leah Jessop was very helpful and efficient
Always available to help out with travel enquiries and support. Always recommend you.
Everything went well with the flights. There was just one thing, I thought that we had pre chosen our seats on the flights. This was not the case with the first BA flight to Hong Kong where we weren't allocated seats together. It was sorted out when we boarded the plane as another passenger agreed to change seats for us.
Very good service and nice personal touch.
Everything from giving the requirements to landing back at the end went well and we felt supported.
I have been dealing with you for years and love having the same nominated person to deal with throughout the process
Cannot be beaten on service
Very good service as usual. Always my first call when I need a flight
Dennis Holland was most helpful and provides excellent customer experience
Nick Brewer handled our trip. He was diligent, thoughtful and helped us organise a very big trip for 5 weeks which needed so much planning.
Usual excellent personal service that we have come to expect.
Everything went fine. Not too keen on Cathay Pacific. If I went again I would go with Singapore Airlines. But the arrangements by Rebecca Wilkes very good.
Excellent service for the last 14 years. An amazingly pleasant and very efficient bunch of people available seven days a week, fifty two weeks of the year.
It was very reassuring just knowing that you were a phone call away. Have recommended you to a friend who will be contacting you shortly
Once again a well arranged travel service. Highly recommended.
Everything went to plan.
Elizabeth was excellent, great service and very responsive. I will definitely be asking her to sort all my holidays for me
Thoroughly professional and very helpful. We will definitely use you again.
The service I had was such a pleasure compared with any previous experience I have had. Your agent went above and beyond in my opinion
It has become the playground for celebrities and the destination for those looking for that little bit extra. Because Dubai is definitely extra.
It’s a chocolate gateau encased in gold leaf served on a diamond platter.
You struggle to find a burger that hasn't been improved with truffle and foie gras. Robert Cavalli has his own club. The buildings are taller, the shopping malls bigger, and everything, apart from the actual desert itself, is shinier.
However, I found myself positively surprised at the real gems I found among the oversized rhinestones. I discovered a lot of genuine hospitality once I scratched the surface.
I wanted to experience food that reflected Dubai. When I was recommended OKKU I raised an eyebrow. Japanese? Really? But I found everything at OKKU crafted to perfection and - of course - topped with truffle and foie gras.
My Dubai companion and I kicked off the evening with a cocktail masterclass by OKKU's top man John Leese, Middle East Head Bartender of the Year.
Despite it being years since I was a terrible bartender and a slightly better cocktail waitress, I managed to shake up some rather tasty drinks.
After John regained control of his shaker, we fell head over heels for his Hanafubuki cocktail, a twist on a classic Clover Club with gin, raspberries, peach liqueur and topped with bubbles.
The drinks were accompanied by edamame in a truffle teriyaki sauce which had me asking for a spoon.
And then the food. Highlights included: The 'O Style' Avocado Volcano, which was set alight in front of us. Usually I consider setting food on fire a bit naff - but in this case, I am prepared to make an exception.
A Yuzu-Saikyo Miso black cod stopped conversation and I lost my Wagyu beef virginity to what may be the finest piece of meat I have ever put in my mouth: cooked table-side on a hot Himalayan salt stone with garlic-soy and oroshi ponzu.
Other restaurants worth a visit: Hakkasan's Dubai venue offers a range of set menus, such as Taste of Hakkasan. Do not leave without having the Jasmine tea-smoked Wagyu beef ribs.
And don't miss the all-you-can-consume Friday brunch at Saffron at the Atlantis Hotel.
When the PWYTs (Pretty Wealthy Young Things) get bored of the couture shopping (Dubai is home to the world’s biggest mall – which has a footfall of 80million per year, and they are building another one) they get into watersports.
We spent an afternoon at Water Adventure Dubai, which offers everything from jetskiing and wakeboarding to fly fish rides. My Bond girl dreams were fulfilled when I found myself sitting inside the 'head' of a motorised shark, which speeds off across the surface at up to 50mph.
Dubai visitors who want to spend a day at the beach outside of their hotel are recommended to do so at a Beach Club. There are public beaches, such as Kite Beach, but you need to bring your own parasol/lounger/refreshments.
RIVA Beach was a welcome oasis of peace, located right on Palm Jumeirah. As well as a good lunch spot, it has the benefits of current-free water and gorgeous sunsets.
Many of the clubs in Dubai are names known around the world - Mahiki, Amika, Movida. We headed to Pacha - which, instead of importing their concept from London or Ibiza, has a distinctly Dubai flavour, which was very refreshing.
The evening starts with dinner - the Chilean sea bass was divine - served with a cabaret show, which mixes dancers, singers, a magician and acrobatic performances. The transition into a nightclub was seamless - suddenly we looked up and found ourselves in a club.
When I hear the name Robert Cavalli, I think of animal prints. Opulent yet tacky. However, Blasé could not be further from this, so don't let the fact that it's located within the Cavalli Club at the Fairmont Hotel deter you. Blasé is sexy, sleek and intimate. And they play live jazz, every night.
The drinks list is excellent, but bar manager James Estes is more than happy to go off menu to find exactly what you're looking for, and I was served an Espresso Martini which has only been bettered by two people - the man who invented it, Dick Bradsell, and his daughter Bea.
Tip: Have tissues ready when you hear the opening notes of Georgia On My Mind. I had makeup streaming down my face.
Another hidden gem, Nippon Bottle Company, which opened earlier this year, is another speakeasy-type venue worth ending a night in.
Hidden behind a bookcase in the lobby of Dusit Thani Dubai, it has an impressive list of Japanese whisky, and a nice, chilled atmosphere.
First published in the Mail Online - February 2016
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