Your calls always answered within 5 rings.
Many thanks for sorting our holiday plans and making it a smooth process.
No hitches whatsoever
Had a good time at Souk Al Wakra - many thanks to Julie. I would like to book again next year.
Holiday went smoothly with the exception of the flights. I would not recommend easyJet. The seats are the most uncomfortable that we have ever had the misfortune to travel on.
Philippa handled everything expertly.
Jenson is very helpful
We loved the resort
Stan is great - he always gets us a good holiday
It had been 8 years since I'd last used DialAFlight, yet I was welcomed back like an old friend, and dealt with in the same professional and efficient manner that I'd previously enjoyed. James was my point of contact this time and his advice, recommendations and attention to detail paid off on a faultless family holiday to Dubai.
As normal everything went great.
Smooth flights both ways. Thank you
Slick and easy, thank you
Love that the telephone is answered almost immediately and that it feels like a personal service
Great all around service from the team. Fast to respond to any questions. Provided us with lots of options to choose from. Competitive pricing.
Again first class service, thanks Lucy
Great to get the flights for such a good price compared to what was offered directly by the airline. Brilliant service, thanks Marty.
Excellent modern hotel with large bedrooms. Very good selection of buffet food for breakfast, lunch and dinner. Staff at hotel 5 Star.
Thank you for sorting out the veggie meals on the return flight from Cairo. It was easy to communicate with DialAFlight and I appreciated the immediate positive action.
I would like to thank Noah for his hard work with booking our trip.
Excellent as ever.
Your service was great as ever but the Habtoor Grand is nowhere near as grand as it used to be. Now flanked by 2 clubs playing very loud music from noon onwards so a very loud beach experience.
Full breakdown of holiday from VIP lounge, pick up, hotel, flights, best experience. All taken care of. Fantastic. Thank you Manny
Mia Furnival was excellent (as she was last year) and we would not hesitate to recommend DialAFlight. Our holiday was wonderful and full of happy memories.
Holiday made so easy and relaxed with everything taken care of. Thank you Karl / Joe
I had a brilliant experience with DialAFlight and will be using them again on my next holiday. Natasha assisted me brilliantly. Great travel agents
Adam helped rebook our trip after Love Holidays let us down and cancelled our original holiday. I would definitely recommend them and the service provided was fantastic.
It is always nice to speak to a person straight away rather than a series of automated answering lines
Thank you for organising a great trip
Great service as usual.
Dylan was excellent helping us choose our hotel. He went above and beyond to help us make the booking go smoothly and get the best deal. We won’t hesitate to book again.
If we build it they will come' could be the mantra of the overarchingly ambitious project that is Dubai.
My first visit in 2002 was a stopover from Afghanistan where I'd been reporting for ITN. We were awed by the scale and luxury. We drank lurid cocktails at a swim-up bar and watched dredgers spraying arcs of sand into the sea. Someone said they were creating a huge island, the shape of a date palm. The idea seemed so fantastical as to be unbelievable.
Through audacity, far-sighted-ness and an ability to hold its nerve through the financial crash, Dubai has created a futuristic mega-city that's now the fourth largest tourist draw on Earth.
If visitors ask to see the 'real' Dubai, they're pointed towards The Creek, where wooden boats once fished the saltwater inlet and traders from India and East Africa supplied souks on the water's edge. There, visitors are assured, they can still find authentic heritage. But the Creek is being transformed. Tourist boats still chug down the waterway but today they're spotting super-yachts and giddying construction projects.
And its centrepiece, sitting long and low on the waterfront, is one of the most ambitious and high-end hotels to date - the Palazzo Versace. Imagine fusing the most flamboyant Italian fashion house with the pulsating emporium of wealth and ambition which is Dubai. You might picture the result as a fest of gaudy excess.
ITALIAN MASTERPIECE
Yet the Palazzo Versace, a vast neoclassical construction that resembles a 16th Century Italian palace is, dare I say, subtle and tasteful amid gold and glass skyscrapers that pierce the clouds all over town. It may be restrained in Dubai terms, but it's not low-key. The entrance has striking high ceilings, and a huge glass frontage overlooking the water.
There's the vast mosaic on the floor, made up of more than a million pieces and the size of an Olympic swimming pool, beyond which there is, well, an Olympic-size swimming pool.
And marble everywhere. Then there are the furnishings. Every single piece of furniture and fabric in the hotel's 215 rooms and suites is designed and tailor-made by the House of Versace.
At this point I may have been reviewing the wisdom of bringing my three pre-teenage boys along. I wouldn't let them walk past a Versace store at home for fear they'd cause costly damage; now they were effectively living in one.
Yet, from the off they rose to the challenge. They might have spent the whole first day in their vast room playing with a console that created mood lighting and operated the curtains had our butler (yes, really) not offered them a hotel tour.
They discovered the central infinity pool is for adults only but as there are two other huge pools, it wasn't exactly a hardship.
They were quickly on first name terms with most of the staff. They struck up a friendship with a Malaysian chef who sent over duck pancakes each time we ate at the fantastic buffet.
A DESERT ADVENTURE
We swerved the famed shopping malls (some the size of 50 football pitches), instead heading to the desert in search of adventure. Our guide, Saleh, looked incongruous in the marble foyer in a huge pair of desert boots, as did his 4x4 among the Ferraris and Bentleys outside.
But half an hour later the skyscrapers had given way to sand dunes and we were spotting oryx resting in the evening sun.
That was the calm before the sand storm as the dune bashing began: this is a sort of do-it-yourself rollercoaster where your vehicle climbs to the top of a dune, then lurches perilously down the other side.
Another day trip was to a water park where my children sought out the scariest rides. As a gift to myself, for surviving, we had dinner in the Palazzo Versace's Enigma restaurant. The restaurant showcases top chefs from around the world. Each comes for a three or four-month stay. We were fed by Quique Dacosta, who has a three-star Michelin restaurant near Alicante. It was an incredible sensory experience.
This hotel is the centrepiece of what Dubai calls its 'Culture Village'. If you think culture and Dubai don't belong in the same sentence, that's to underestimate its incredible vision. In a few years Dubai will have an opera house to rival Sydney's.
So could this centre of conspicuous consumption become a destination for art and culture tourism? You wouldn't bet against it. After all it's not as farfetched as building a giant island shaped like a palm tree in the Arabian Gulf.
First published in the Daily Mail - March 2017
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