Your calls always answered within 5 rings.
Great place to relax. However any future bookings I will go to the new section of the hotel
Darren Moseley is excellent
Sadie and her team can always be relied on to help whatever the situation. I'm really pleased there is someone at the end of the phone at any time. Thank you DialAflight.
We had a great experience using DialAFlight. Dylan was very helpful
Everything went well with my flight.
Great service thank you. Good flights, excellent accomodation and everything went smoothly. William checked in with me prior to the holiday to check all was well and to wish us a good holiday. Will be recommending DialAFlight to family and friends.
Thank you Ivor for another memorable trip. We had a fantastic time and everything synced as arranged.
Justin rerouted us from Qatar Airways to BA and Oman Air due to the conflict. All worked out perfectly. Many thanks as always.
On arrival at Tokyo airport the taxi was not there. After waiting a while we telephoned the taxi firm and eventually it arrived.
Brilliant - a fabulous trip to Egypt at two days notice!
Charlotte is the ABSOLUTE BEST. She went above and beyond, consistently. Making sure all was OK, keeping me informed, answering questions. Response time was AMAZING. Highly, highly recommend. Best service ever.
All good as before
Really pleased with the service we get from Dale - I have already recommended to many friends.
Kennedy couldn’t have been more helpful & reassuring.
Great service from Dominic. He went above and beyond!
Thanks so much Gus for helping me to organise our family trip to Cairo and Luxor. Having the minibus pickups at the airports made everything run smoothly and we used them for our visit to the Valley of the Kings too. Perfect.
Michelle excellent as always
Not a single glitch in the itinerary. We were met at airports, driven to hotels, everything prompt and efficient. Thank you again DialAFlight and Guy Foskin who was our operative, for making our holiday so smooth.
As always DialAFlight was excellent and Jack was brilliant. Thank you.
What an amazing trip from the Cairo Museum and Pyramids of Giza to Luxor and Aswan on a Nile Cruise. All our guides were so knowledgeable and our itinerary went as planned. Enjoyed relaxing at the lovely hotel in Hurgada. Thank you Joanna and Chloe for you expertise.
Challenging circumstances in the Middle East at the moment but Justin fixed alternative flights back with no effort on my part required.
Being stuck in Abu Dhabi was a scary experience but made so much better knowing Jake was at the end of phone giving us support and rearranging our flights. We heard horror stories from people in our hotel whose travel agent didn't ring them back or even put the phone down on them when they finally got through. When other guests asked us who was our travel agents we were always quick to 100% recommend DialAFlight. We have booked many holidays with yourselves and to have peace of mind again always will.
Absolutely faultless and superb service from Reece. Third trip with DialAFlight and perfect each time
We were stranded in Dubai and DialAFlight couldn’t have tried harder in helping us. Would highly recommend.
Jeff was brilliant when we were stranded in Abu Dhabi. He ensured we could stay at our hotel and found us flights out as soon possible. He was responsive, patient in what must have been an exceptionally stressful time for him as well as us, and ultimately successful in getting us on a flight back to the UK.
Arthur went above and beyond to sort out our flights home back to the UK from Dubai during the recent crisis. Thank you so much for looking after us, again! Have recommended to many friends! Until next time!
First class service. Bill is an amazingly knowledgeable travel managerand nothing is too much bother.
When faced with problems it was a tremendous help to have a company working on your behalf to resolve them. Massive thanks to DialAFlight.
DialAFlight were excellent, keeping in touch, and rebooking my flight when my initial flight home was cancelled due to the war in the Middle East.
Nadia managed to extend my stay at th hotel. But in hindsight I should have booked the whole package with DialAFlight so lesson learned! The UK Embassy is really leaving people high and dry. Reputational management is key in situations like this and if you are looked after you remember that
If we build it they will come' could be the mantra of the overarchingly ambitious project that is Dubai.
My first visit in 2002 was a stopover from Afghanistan where I'd been reporting for ITN. We were awed by the scale and luxury. We drank lurid cocktails at a swim-up bar and watched dredgers spraying arcs of sand into the sea. Someone said they were creating a huge island, the shape of a date palm. The idea seemed so fantastical as to be unbelievable.
Through audacity, far-sighted-ness and an ability to hold its nerve through the financial crash, Dubai has created a futuristic mega-city that's now the fourth largest tourist draw on Earth.
If visitors ask to see the 'real' Dubai, they're pointed towards The Creek, where wooden boats once fished the saltwater inlet and traders from India and East Africa supplied souks on the water's edge. There, visitors are assured, they can still find authentic heritage. But the Creek is being transformed. Tourist boats still chug down the waterway but today they're spotting super-yachts and giddying construction projects.
And its centrepiece, sitting long and low on the waterfront, is one of the most ambitious and high-end hotels to date - the Palazzo Versace. Imagine fusing the most flamboyant Italian fashion house with the pulsating emporium of wealth and ambition which is Dubai. You might picture the result as a fest of gaudy excess.
ITALIAN MASTERPIECE
Yet the Palazzo Versace, a vast neoclassical construction that resembles a 16th Century Italian palace is, dare I say, subtle and tasteful amid gold and glass skyscrapers that pierce the clouds all over town. It may be restrained in Dubai terms, but it's not low-key. The entrance has striking high ceilings, and a huge glass frontage overlooking the water.
There's the vast mosaic on the floor, made up of more than a million pieces and the size of an Olympic swimming pool, beyond which there is, well, an Olympic-size swimming pool.
And marble everywhere. Then there are the furnishings. Every single piece of furniture and fabric in the hotel's 215 rooms and suites is designed and tailor-made by the House of Versace.
At this point I may have been reviewing the wisdom of bringing my three pre-teenage boys along. I wouldn't let them walk past a Versace store at home for fear they'd cause costly damage; now they were effectively living in one.
Yet, from the off they rose to the challenge. They might have spent the whole first day in their vast room playing with a console that created mood lighting and operated the curtains had our butler (yes, really) not offered them a hotel tour.
They discovered the central infinity pool is for adults only but as there are two other huge pools, it wasn't exactly a hardship.
They were quickly on first name terms with most of the staff. They struck up a friendship with a Malaysian chef who sent over duck pancakes each time we ate at the fantastic buffet.
A DESERT ADVENTURE
We swerved the famed shopping malls (some the size of 50 football pitches), instead heading to the desert in search of adventure. Our guide, Saleh, looked incongruous in the marble foyer in a huge pair of desert boots, as did his 4x4 among the Ferraris and Bentleys outside.
But half an hour later the skyscrapers had given way to sand dunes and we were spotting oryx resting in the evening sun.
That was the calm before the sand storm as the dune bashing began: this is a sort of do-it-yourself rollercoaster where your vehicle climbs to the top of a dune, then lurches perilously down the other side.
Another day trip was to a water park where my children sought out the scariest rides. As a gift to myself, for surviving, we had dinner in the Palazzo Versace's Enigma restaurant. The restaurant showcases top chefs from around the world. Each comes for a three or four-month stay. We were fed by Quique Dacosta, who has a three-star Michelin restaurant near Alicante. It was an incredible sensory experience.
This hotel is the centrepiece of what Dubai calls its 'Culture Village'. If you think culture and Dubai don't belong in the same sentence, that's to underestimate its incredible vision. In a few years Dubai will have an opera house to rival Sydney's.
So could this centre of conspicuous consumption become a destination for art and culture tourism? You wouldn't bet against it. After all it's not as farfetched as building a giant island shaped like a palm tree in the Arabian Gulf.
First published in the Daily Mail - March 2017
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