I want to say a MASSIVE thank you to your team! Especially Aidan who has absolutely blown us away with his customer service and for going above and beyond to ensure we landed safely during this difficult time. Last week my partner and I were stuck in Dubai with my Granddad, Dad and Auntie all in hospital extremely ill with Covid. I couldn’t get a flight back to the UK however Aidan managed to sort it for us with absolutely no stress at all! This level of customer care during this extremely stressful time has meant the absolute world to us, and we cannot thank you enough. I have recommended you guys to multiple family / friends/ clients and I will continue to do so!
Abbie is an absolute star
I cannot believe the level of service you offer. From the initial booking to the issues due to Covid you have been outstanding. From dealing with Rudy, Mark or Marco I literally couldn’t fault you or thank you enough. I’ll be coming back for any future trips as well as any business trips.
Amazing service - polite, friendly and helpful
On the ball with everything. Very competitive prices and kept us informed with frequent updates.
Another fantastic trip. Had to make a few amendments due to family reasons but Ryan was on the case and sorted at the drop of a hat.
Annabelle is simply fab!
Best holiday ever!
Excellent service from Zac as usual
Helen very helpful as always - there to help and advise. Would recommend highly
Great one-to-one holiday planning
Really good service and pleasant staff
Thank you to all the staff at DialAFlight for making our family holiday even better than we could have expected.
Outstanding service and I will certainly recommend
From booking and throughout the whole process we found your representatives to be positive, friendly, supportive and knowledgeable. We will never hesitate to use you again and indeed to recommend DialAFlight to friends and family. Thank you so much
Kylie is brilliant. Always there to help and nothing is too much trouble for her. Big thanks!
Very good, very helpful
Only hitch was diversion of return flight to Munich which was hardly your fault! Reminders very useful.
Jenson and Otis very pleasant and helpful
Once again Simon and his team came up trumps. During a very unsettled time, Simon kept us updated and was in touch regularly to make sure we knew about any changes re covid. His recommendations for both flights and hotel were spot on. We wouldn't go anywhere else to book a holiday especially at the moment!!
Another amazing holiday, thank you
First class personal service and always very helpful
Sarah was amazing. So, so helpful right up to departure.
Orlando is amazing and has been our travel agent for many years now. Can not imagine booking holidays or flights anywhere else.
Tommy, who arranged the trip, was 1st Class,
From the initial contact to during the holiday when we wanted to make changes someone was always available, helpful, professional and went the extra mile. Would thoroughly recommend.
Dominic and Marco are truly superb. Nothing is too difficult. They are courteous, diligent and a credit to your company
Luke's an absolute star as usual. So professional whilst making you feel a friend
Always helpful and outstanding service.
Excellent service. Even got a call on the day of the flight to ensure everything was OK with the travel arrangements.
If we build it they will come' could be the mantra of the overarchingly ambitious project that is Dubai.
My first visit in 2002 was a stopover from Afghanistan where I'd been reporting for ITN. We were awed by the scale and luxury. We drank lurid cocktails at a swim-up bar and watched dredgers spraying arcs of sand into the sea. Someone said they were creating a huge island, the shape of a date palm. The idea seemed so fantastical as to be unbelievable.
Through audacity, far-sighted-ness and an ability to hold its nerve through the financial crash, Dubai has created a futuristic mega-city that's now the fourth largest tourist draw on Earth.
If visitors ask to see the 'real' Dubai, they're pointed towards The Creek, where wooden boats once fished the saltwater inlet and traders from India and East Africa supplied souks on the water's edge. There, visitors are assured, they can still find authentic heritage. But the Creek is being transformed. Tourist boats still chug down the waterway but today they're spotting super-yachts and giddying construction projects.
And its centrepiece, sitting long and low on the waterfront, is one of the most ambitious and high-end hotels to date - the Palazzo Versace. Imagine fusing the most flamboyant Italian fashion house with the pulsating emporium of wealth and ambition which is Dubai. You might picture the result as a fest of gaudy excess.
Yet the Palazzo Versace, a vast neoclassical construction that resembles a 16th Century Italian palace is, dare I say, subtle and tasteful amid gold and glass skyscrapers that pierce the clouds all over town. It may be restrained in Dubai terms, but it's not low-key. The entrance has striking high ceilings, and a huge glass frontage overlooking the water.
There's the vast mosaic on the floor, made up of more than a million pieces and the size of an Olympic swimming pool, beyond which there is, well, an Olympic-size swimming pool.
And marble everywhere. Then there are the furnishings. Every single piece of furniture and fabric in the hotel's 215 rooms and suites is designed and tailor-made by the House of Versace.
At this point I may have been reviewing the wisdom of bringing my three pre-teenage boys along. I wouldn't let them walk past a Versace store at home for fear they'd cause costly damage; now they were effectively living in one.
Yet, from the off they rose to the challenge. They might have spent the whole first day in their vast room playing with a console that created mood lighting and operated the curtains had our butler (yes, really) not offered them a hotel tour.
They discovered the central infinity pool is for adults only but as there are two other huge pools, it wasn't exactly a hardship.
They were quickly on first name terms with most of the staff. They struck up a friendship with a Malaysian chef who sent over duck pancakes each time we ate at the fantastic buffet.
A DESERT ADVENTURE
We swerved the famed shopping malls (some the size of 50 football pitches), instead heading to the desert in search of adventure. Our guide, Saleh, looked incongruous in the marble foyer in a huge pair of desert boots, as did his 4x4 among the Ferraris and Bentleys outside.
But half an hour later the skyscrapers had given way to sand dunes and we were spotting oryx resting in the evening sun.
That was the calm before the sand storm as the dune bashing began: this is a sort of do-it-yourself rollercoaster where your vehicle climbs to the top of a dune, then lurches perilously down the other side.
Another day trip was to a water park where my children sought out the scariest rides. As a gift to myself, for surviving, we had dinner in the Palazzo Versace's Enigma restaurant. The restaurant showcases top chefs from around the world. Each comes for a three or four-month stay. We were fed by Quique Dacosta, who has a three-star Michelin restaurant near Alicante. It was an incredible sensory experience.
This hotel is the centrepiece of what Dubai calls its 'Culture Village'. If you think culture and Dubai don't belong in the same sentence, that's to underestimate its incredible vision. In a few years Dubai will have an opera house to rival Sydney's.
So could this centre of conspicuous consumption become a destination for art and culture tourism? You wouldn't bet against it. After all it's not as farfetched as building a giant island shaped like a palm tree in the Arabian Gulf.
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