I want to say a MASSIVE thank you to your team! Especially Aidan who has absolutely blown us away with his customer service and for going above and beyond to ensure we landed safely during this difficult time. Last week my partner and I were stuck in Dubai with my Granddad, Dad and Auntie all in hospital extremely ill with Covid. I couldn’t get a flight back to the UK however Aidan managed to sort it for us with absolutely no stress at all! This level of customer care during this extremely stressful time has meant the absolute world to us, and we cannot thank you enough. I have recommended you guys to multiple family / friends/ clients and I will continue to do so!
Abbie is an absolute star
I cannot believe the level of service you offer. From the initial booking to the issues due to Covid you have been outstanding. From dealing with Rudy, Mark or Marco I literally couldn’t fault you or thank you enough. I’ll be coming back for any future trips as well as any business trips.
Amazing service - polite, friendly and helpful
On the ball with everything. Very competitive prices and kept us informed with frequent updates.
Another fantastic trip. Had to make a few amendments due to family reasons but Ryan was on the case and sorted at the drop of a hat.
Annabelle is simply fab!
Best holiday ever!
Excellent service from Zac as usual
Helen very helpful as always - there to help and advise. Would recommend highly
Great one-to-one holiday planning
Really good service and pleasant staff
Thank you to all the staff at DialAFlight for making our family holiday even better than we could have expected.
Outstanding service and I will certainly recommend
From booking and throughout the whole process we found your representatives to be positive, friendly, supportive and knowledgeable. We will never hesitate to use you again and indeed to recommend DialAFlight to friends and family. Thank you so much
Kylie is brilliant. Always there to help and nothing is too much trouble for her. Big thanks!
Very good, very helpful
Only hitch was diversion of return flight to Munich which was hardly your fault! Reminders very useful.
Jenson and Otis very pleasant and helpful
Once again Simon and his team came up trumps. During a very unsettled time, Simon kept us updated and was in touch regularly to make sure we knew about any changes re covid. His recommendations for both flights and hotel were spot on. We wouldn't go anywhere else to book a holiday especially at the moment!!
Another amazing holiday, thank you
First class personal service and always very helpful
Sarah was amazing. So, so helpful right up to departure.
Orlando is amazing and has been our travel agent for many years now. Can not imagine booking holidays or flights anywhere else.
Tommy, who arranged the trip, was 1st Class,
From the initial contact to during the holiday when we wanted to make changes someone was always available, helpful, professional and went the extra mile. Would thoroughly recommend.
Dominic and Marco are truly superb. Nothing is too difficult. They are courteous, diligent and a credit to your company
Luke's an absolute star as usual. So professional whilst making you feel a friend
Always helpful and outstanding service.
Excellent service. Even got a call on the day of the flight to ensure everything was OK with the travel arrangements.
Having been to Dubai before parenthood, we wanted to try it as a holiday choice with our one-year-old daughter Ella Rose. During our last visit, we enjoyed fine-dining restaurants, visited the malls, and drove a buggy over the sand dunes. On this occasion, our requirements had altered! We needed a hotel that had plenty to keep us occupied.
They don't do anything by halves in Dubai, and that is certainly true when it comes to hotels. You get great service, incredible food and drink, and the perfect atmosphere.
We stayed on The Palm peninsula for the first half of our break. Man-made at an estimated cost of $12billion, it has 30 beachfront hotels. It means you can get away from the bustle of the centre of Dubai but still be close to all the action. We chose the Anantara, which has striking sea views. It's not just the main beach you can enjoy either - there are several other smaller man-made ones dotted around the resort which were ideal for Ella Rose.
This resort ticked all the boxes - it was spotlessly clean, and there were plenty of loungers and towels to make sure guests had every opportunity to relax.
However, we soon discovered that being on holiday with a one-year-old means that you do not get the chance to sit down too often - no matter how many luxurious loungers there may be scattered around.
For those parents who want a bit of 'me' time, there's a kids' club for youngsters aged over four.
We liked the hotel's children's menu as it wasn't just everything with chips, but had dishes such as spaghetti bolognaise (which turned out to be a bit messy for small fingers but the waiting staff took it all in their stride), and healthier options including poached chicken with vegetables and mashed potato, which certainly went down well with Ella Rose.
The Beach House is a great place to sit at lunchtime and watch the world go by, and a definite dinner highlight was the Mekong restaurant, which offers a combination of Thai, Vietnamese and Chinese dishes.
For the second part of our holiday, we moved to the Per Aquum Desert Palm. We weren't sure what to expect, venturing inland, but I love horse-riding, so the idea of going to a hotel where they play polo matches was very appealing. There is a wonderful sense of calm as you are surrounded by the green fields of the 160-acre estate. It is a truly beautiful setting, with cascading flowers in abundance, and olive trees hundreds of years old imported from Italy.
We stayed in a spacious suite overlooking the polo fields. You might feel like you're in the middle of nowhere but you still get a great view of the Dubai skyline in the distance.
The country club vibe is helped by a varied events programme. We went to a 'Tipples and Cheese' evening, and the Vintage Friday Brunch at the Desert Palm must be among the best in Dubai. Starting with champagne and oysters at 12.30pm, the brunch goes on until 4pm, giving everyone the chance to make the most of all the sumptuous food and wine on offer.
Eating at the fine-dining Rare restaurant was a memorable experience as the food was exquisite. The restaurant specialises in steaks, but you'll find it difficult to choose between other dishes such as slowroasted duck breast with confit duck leg, or miso black cod.
The neighbouring Epicure restaurant dispenses with the usual buffet offering for breakfast and just does a la carte. You have to be strict with yourself not to be tempted by the amazing selection of fresh cakes and pastries.
To help you work off some of the excesses, there is a gym, the option of going horse-riding, or swimming a few lengths in the infinity pool. Meanwhile, the Lime Spa has an extensive menu of treatments. I had a blissfully relaxing Lime intuitive massage tailor-made to suit my needs.
And you don't need to worry about missing any of the action if there's a polo match on - the thermal beds overlook the field, giving you the perfect view while relaxing.
We took a tour of the estate for a closer look at the horses, and it meant Ella Rose could try sitting on one for the very first time.
It was quite something watching all the action from our balcony, hearing the thunder of hooves and the thwack of the polo mallet as it hit the ball, while we sat and enjoyed the sunshine. We fell in love with this real gem of a hotel.
Dubai showed you can still have a family holiday while preserving that 'grown-up' feeling. We came back refreshed and relaxed after some special family time together.
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