Your calls always answered within 5 rings.
Zoe is a wonderful lady
Excellent service as per usual. Have been dealing with Jordan for many years
Annabelle is always helpful and ensures that we get the holiday we want. Brilliant.
Hotel fantastic. Emirates Business class is more like a supermarket offering now. Manchester T1 - the biggest dump in the world
Thank you DialAFlight. Excellent service from initial booking to return journey. Staff so helpful. Excellent hotels. Always there to answer any questions.
Lauren Canning is excellent and I have recommended her to many friends. Service is 100%
First class service with great communication.
Mason Edwards is a very professional travel consultant -knowledgeable and extremely helpful. I would recommend him and certainly use him again
Lily goes above and beyond to help make memories and really helps with the booking process
All round top service, thank you
Great service and prices. Thanks for your help at BA check-in
Once again Ryan did a fantastic job getting us booked at short notice to go to Dubai. Have travelled many times with his recommendations
Nicky was brilliant - as always! Looking forward to booking our next trip.
Didn't get the vegetarian food options requested. App works well
Transfers all good and nice hotels
Disappointed in transport to the hotel, it was a Mercedes minivan with signwriting on the doors and the half board option was hard work and confusing with extra charges at some restaurants
BA could have been more helpful in LHR regarding sssistance. Arrived to get buggy to gate C64. Offhandedly told me no buggy and gate closing… hardly helpful, managed to get flight but totally frazzled.
I have used DialAFlight for many years. My consultant Mark Cushway is a star
Excellent service from you guys. Brilliant trip enjoyed every moment - hotel was to die for, staff very friendly but not always in your face and always there if you needed help. Would definitely recommend the meal in the sky trip stunning views of Dubai in the evening.
Thanks to Bradley for his assistance and advice which made my trip a success.
Excellent service as always
Once again another brilliant trip organised by Amelia. Thanks for all your hard work!
First Class service from you all. Thank you for arranging assisted travel. Made the travel completely worry free.
Excellent service as always by Colin Barlow and the Manchester team.
All went as planned with good communication from DialAFlight
Becky was professional and friendly to deal with.
Even better than expected. We'd use again.
Very helpful customer service. I even received a call from a consultant before my holiday to check that everything was okay.
Everything that was set out was completed
Service I get from Ryan never fails me, goes above and beyond to help you, excellent service
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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