Your calls always answered within 5 rings.
As always, excellent service from DialAFlight
Excellent service as usual!
All good thanks
Everything was perfect. Thank you!
Dominic was fantastic from the get go in booking our holiday. My 2 children and I had the most amazing trip to Phuket.
Usual high standards
It was a long flight. But everything worked out as promised apart from at Heathrow. But then sadly that seems to be the norm at Heathrow. It has to be the worst airport in the world
Great service as usual
Kennedy Thrower is so efficient and patient. It is a pleasure to book all my holidays with her.
Have been with you a long time now and consider myself a loyal customer. Nicky is great - very good at her job. I would not thimk there is anyone better than her
Fantastic customer service! Would highly recommend
DialAFlight are efficient, helpful and informative I wouldn't trust using anyone else now.
The team were very helpful. Darren helped us when one of our flights was changed the day before we were due to fly and Hannah looked up some options when we were considering changing our return home date. The hotels that we booked through you were lovely and the whole process of booking the flights, hotels etc. was very easy. Thank you!
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
Really helpful communication after an initial problem which caused some stress, however the problem was rectified once we spoke with a manager
BA was disappointing. In the news today Japan is going to start vetting tourists and will be putting in place a visa process.
Great assistance at each stop on the way!
My experience with DialAFlight was amazing. Colin Barlow helped us plan our holiday to Thailand with great recommendations and knowledge on family hotels and location, travelling with two young children. The location and facilities in the hotel he recommended were perfect. He was friendly and helpful and always contacted us when he said he would. There was a flight delay which would cause an issue connecting with our second flight back to the UK. We called Colin out of hours and received updates from him and it was sorted out. Delighted with this first class service. We will definitely use again
Itinerary, travel and hotels worked well for us. Happy with the value and level of service. Chris, our travel manager did a great job.
Bruce Hanes really helpful
Remind clients Premium economy on Air China only means more legroom! The seats are the same, very uncomfortable and the 2 meals are exactly the same as each other. They give you half a paper cup of very indifferent wine after the meal and an occasional weak fruit juice! The Holiday Inn had difficulty finding our booking on both occasions. The staff, as elsewhere, were very young and inexperienced. Breakfast indifferent. Rooms clean, comfortable but some issues with plumbing even in a suite.
Very good service
Efficient customer service, very professional, thank you very much!
Totally loved our trip and it was great knowing we had Rupert and Ethan there for support while we were away.
Helpful throughout. Thanks.
I’ve booked long distance trip for 2/3 years with Dylan who’s been excellent with sorting my trips
Great to have you available to speak to when we faced a minor crisis! Many thanks.
Really happy with everything from the price, to sales and after support. Would definitely recommend
I don't know if the airline suggested the itinerary, but on both outbound and inbound my first flight was late arriving and I missed the second flight. On the way out the second flight did not involve a long wait but on the inbound journey I had an 11 hour wait at Changi airport, granted that Changi must be the best place for a long transit. If I could have had an earlier KL-Singapore flight there I would not have missed the London flight.
Elliot was great and I would definitely use him again
It could well be the emirate of which you've never heard. It's not far down the coast from Dubai - but in many other ways it's a world away.
Ajman is the smallest emirate (it's about two-thirds the size of the Isle of Wight) but has some wonderful attractions - lovely natural beaches among them. A handful of five-star hotels are dotted along its ten-mile coastline - and an increasing number of Brits are attracted here for a sunshine holiday that is both quieter and cheaper than the glitzier side of the Emirates. And believe it or not, its most popular attraction is a dusty museum.
I checked in at the five-star Ajman Saray, a Marriott hotel, which is right on the beach and boasts a spa, two pools, four excellent restaurants and rooms staring out to sea.
Dubai's glitz is on the doorstep
The top hotels here have free shuttles throughout the day to and from central Dubai 30 minutes down the coast, so all aspects of the Gulf are available - but at a very attractive price as far as luxury accommodation is concerned.
Ajman's beaches are white sand and shelve into warm water all-year round. The weather is bankably balmy – even December temperatures are about 20C.
Its malls aren't a match for the Gulf's glitziest, and its souks are not olde worlde, but it's friendly and laid-back.
When I go for a jog along the corniche, a one-mile seafront promenade buzzing with juice bars and falafel joints, a group of locals draw me into their game of beach football, then invite me for a juice afterwards. At the entrance to the creek, I haggle for a shimmering mackerel at the fish market and have it grilled over a barbecue on the quay.
I get chatting to my Yemeni mackerel-griller, Mubarak, and his mates, who ply me with enamel-dissolving coffee and photos of their kids. 'Why did you move to Ajman?'I ask him. He gestures to the sea and the sinking sun, and shakes his head in the international language for 'Why do you think?'
'It is a relaxed place, friendly,' he tells me. 'Not crazy modern,' his friend says.
Modernisation is inevitable
Not crazy modern, perhaps, but it's getting there – at least if Al Zorah is anything to go by. Wedged between mangrove and beach, it's a 1,300-acre villa, hotel and leisure development in high-end isolation across the creek from downtown Ajman.
Much of it is still under construction, but there's a wakeboarding park, a golf course designed by the Nicklaus group and a sleek new Oberoi hotel (with a 280ft infinity pool) that combines concrete and glass design with Italian textiles and Arabian antiques.
The beach here is long, white and empty, with a wild feel.
Wildlife in abundance
Better still, Al Zorah borders a 250-acre mangrove reserve, where I recommend doing the two-hour kayak tour in search of the 60 or so bird species that shelter here. At one point, a flock of flamingos blaze past in a fiery crimson flyby; later, as we paddle below twisting branches, a rare collared kingfisher zips past in the late-afternoon sun.
That evening, on a sunset dhow cruise on the same creek, my guide recounts Ajman's pearl-diving past, then opens an oyster and finds one inside. 'Keep it,' he tells me. 'Ajman welcomes you.'
In the end, I even fall for that dusty museum. For one thing, it's housed in an 18th-century fort, the oldest building in Ajman and home until 1970 to the emirate's royal family; for another, it has some fascinating exhibits, including an ancient Koran and Ajman's first car (a 1940s Land Rover owned by the current sheikh's father). But it's my guide, Tariq, who really swings it, clucking at the exhibits as if they were his grandchildren.
'I really love it,' he says, leading me through ancient teak doors into the oldest working barjeel, or wind tower, in the UAE. We linger, fanned by the cool air from the vents above. It is a moment of ancient, mesmerising peace. 'Wonderful,' Tariq whispers. 'Wonderful.'
First published in the Sunday Times - July 2019
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