Your calls always answered within 5 rings.
Great place to relax. However any future bookings I will go to the new section of the hotel
Darren Moseley is excellent
Sadie and her team can always be relied on to help whatever the situation. I'm really pleased there is someone at the end of the phone at any time. Thank you DialAflight.
We had a great experience using DialAFlight. Dylan was very helpful
Everything went well with my flight.
Great service thank you. Good flights, excellent accomodation and everything went smoothly. William checked in with me prior to the holiday to check all was well and to wish us a good holiday. Will be recommending DialAFlight to family and friends.
Thank you Ivor for another memorable trip. We had a fantastic time and everything synced as arranged.
Justin rerouted us from Qatar Airways to BA and Oman Air due to the conflict. All worked out perfectly. Many thanks as always.
On arrival at Tokyo airport the taxi was not there. After waiting a while we telephoned the taxi firm and eventually it arrived.
Brilliant - a fabulous trip to Egypt at two days notice!
Charlotte is the ABSOLUTE BEST. She went above and beyond, consistently. Making sure all was OK, keeping me informed, answering questions. Response time was AMAZING. Highly, highly recommend. Best service ever.
All good as before
Really pleased with the service we get from Dale - I have already recommended to many friends.
Kennedy couldn’t have been more helpful & reassuring.
Great service from Dominic. He went above and beyond!
Thanks so much Gus for helping me to organise our family trip to Cairo and Luxor. Having the minibus pickups at the airports made everything run smoothly and we used them for our visit to the Valley of the Kings too. Perfect.
Michelle excellent as always
Not a single glitch in the itinerary. We were met at airports, driven to hotels, everything prompt and efficient. Thank you again DialAFlight and Guy Foskin who was our operative, for making our holiday so smooth.
As always DialAFlight was excellent and Jack was brilliant. Thank you.
What an amazing trip from the Cairo Museum and Pyramids of Giza to Luxor and Aswan on a Nile Cruise. All our guides were so knowledgeable and our itinerary went as planned. Enjoyed relaxing at the lovely hotel in Hurgada. Thank you Joanna and Chloe for you expertise.
Challenging circumstances in the Middle East at the moment but Justin fixed alternative flights back with no effort on my part required.
Being stuck in Abu Dhabi was a scary experience but made so much better knowing Jake was at the end of phone giving us support and rearranging our flights. We heard horror stories from people in our hotel whose travel agent didn't ring them back or even put the phone down on them when they finally got through. When other guests asked us who was our travel agents we were always quick to 100% recommend DialAFlight. We have booked many holidays with yourselves and to have peace of mind again always will.
Absolutely faultless and superb service from Reece. Third trip with DialAFlight and perfect each time
We were stranded in Dubai and DialAFlight couldn’t have tried harder in helping us. Would highly recommend.
Jeff was brilliant when we were stranded in Abu Dhabi. He ensured we could stay at our hotel and found us flights out as soon possible. He was responsive, patient in what must have been an exceptionally stressful time for him as well as us, and ultimately successful in getting us on a flight back to the UK.
Arthur went above and beyond to sort out our flights home back to the UK from Dubai during the recent crisis. Thank you so much for looking after us, again! Have recommended to many friends! Until next time!
First class service. Bill is an amazingly knowledgeable travel managerand nothing is too much bother.
When faced with problems it was a tremendous help to have a company working on your behalf to resolve them. Massive thanks to DialAFlight.
DialAFlight were excellent, keeping in touch, and rebooking my flight when my initial flight home was cancelled due to the war in the Middle East.
Nadia managed to extend my stay at th hotel. But in hindsight I should have booked the whole package with DialAFlight so lesson learned! The UK Embassy is really leaving people high and dry. Reputational management is key in situations like this and if you are looked after you remember that
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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