Your calls always answered within 5 rings.
Everything worked well. The DialAFlight team are very helpful and can be relied upon for every contingency.
Very good service from Lloyd.
Paige was excellent arranging our flight so efficiently at short notice. Very polite and professional.
The trip was exceptional - absolutely exceeded expectations and we are most grateful to Guy for his service, support and commitment to making it happen.
Thomas helped us put our holiday together. He was very knowledgable and kept us up to date with everything. Nothing was too much trouble
Thank you Samuel for another incredible and memorable holiday!
Neil was so helpful as our flights were via Doha and the war had begun. When the flight was cancelled by the airline and we thought our holiday was gone - he shocked me by finding alternative flights to Sri Lanka. Without using DialAFlight we would never have travelled.
Great trip despite flight issues.
Ivor consistently delivers great customer service and information about the destinations I am interested in. He will ensure he delivers what is required and to the set budget. Our multi trip holiday to Sri Lanka was amazing - so thanks once again Ivor for nailing our brief
I have used DialAFlight and Dale several times. Always helpful and reliable. Wouldn’t use anyone else
The airline told us that special assistance was only booked for the outbound flights, so when we got back to Heathrow they refused to take us! I highly doubt this as Leah always books it ...
Roger went over and above to book us a flight when our return flight from Sri Lanka was cancelled.
Turkish Airlines changed our flights twice. Once between booking and the date of travel necessitating another night in Sri Lanka and once on the return journey when we suffered a 5 hour delay and the rest of our party had to spend a night in Istanbul with a 24 hour delay. This was disappointing and would make us think twice before using them again.
I couldn’t have coped without wonderful Noah. My friend and I were stuck in Sri Lanka while the Middle East raged. He calmly negotiated new flights home, rebooking time and again as my friend's flights were cancelled whilst she was at the airport. I would never travel anywhere without dear Noah’s guiding hand
Amazing!
We had to ask Libby for help with regard to our transfer back to airport. Sebastian responded and resolved it. Very grateful
Thank you - superb advice and super efficient.
An excellent service which I recommend without hesitation
A couple of the activities were not good value for money due to local issues e.g. tea plantation tour: machinery was going through period of routine maintenance at the time of the visit. We were briefed on the process but didn’t see it working.
Couldn’t have been in safer hands when we found ourselves in the middle of the Gulf crisis. Absolutely brilliant company to deal with.
It was good to know that you were easily contactable if our flights went wrong.
Perfect vacation. Thank you for your excellent service
Great customer service, thank you
Connie Lau and team did an excellent job sorting all the flight changes
Thank you so much not only for organising a fantastic two week holiday in Sri Lanka at short notice but for assisting us to get back when the flights through the Gulf were disrupted. We thought you were great before but our opinion of you increased further with your calm professional approach to finding the best solution for us. I would highly recommend DialAFlight
A difficult time and you still responded immediately.
Job well done, shame BA is so dire - I contacted their customer service as tried to pay for two aisle seats for the home journey but despite 3 attempts with different cards was unable to pay. On top of that their entertainment system crashed 7 times. Yes 7! Many thanks, will use you again.
Return flight was cancelled but DialAFlight worked with son in law to make another flight booking.
Ivor Savage was very helpful and efficient.
Very satisfied with DialAFlight.
A BIT OF HISTORY
In his 1891 book Palms And Pearls: Or Scenes In Ceylon, Alan Walters highlights a 14th century Icelandic work which names Paradise as an island off India 'studded with flowers', which he believes to be Ceylon, renamed Sri Lanka in 1972.
And French author Hugo Victor is believed to be referring to Sri Lanka when he writes: 'Paradise is a spot in the Orient productive of all kinds of woods and pomiferous trees: it contains the Tree of Life; there is neither cold nor heat but perpetual equable temperature.'
Arrival in Sri Lanka, with the chaos of Colombo airport and the surrounding roads, seemed some way from that early notion of Paradise.
But once you reach the areas of natural beauty, you'll see why the Paradise description is so apt. There are 26 national parks in Sri Lanka, each one teeming with wildlife. I stayed at the Uga Escapes resort of Chena Huts, in Yala National Park.
A PLACE TO RELAX
The hotel is intimate, with just 14 luxury suites, and they're spread out to ensure maximum privacy.
A sign on the path to the hotel declared that an elephant had last been sighted here just three days before.
One lunchtime, we were enjoying a watermelon martini at the bar when four monkeys sat down just yards away. And on another occasion, we wandered down to the sandbanks below the resort and heard a huge crash. Turning around slowly, we came face to face with an elephant. He was unfazed, but we were overcome with emotion. It was one of the best moments of my life.
You might think that the staff would become blasé about living so close to wildlife, but they delighted in showing us photos of leopards, crocodiles, wild boars and elephants which had all meandered into the hotel grounds. The private suites at Chena Huts are similar to safari lodges: vintage camping lamps, a freestanding bath, a huge bed, colonial style rugs and - a safari essential - Nespresso machine.
There's a plunge pool in the garden of each suite, too - as well as an enormous, lagoon-like pool moments away.
Meals and alcohol are inclusive and you can turn up to eat at any time. And once you've tasted the Sri Lankan fish curry, you'll want to sign up for the cookery classes offered by the head chef.
At 6.30am every day you can set off on a safari tour of the park (or at 3.30pm, though morning gives you a better chance of leopard sightings). Driving through the park, you'll suddenly come to a clearing which looks as if you've been transported to Africa, with huge lakes covered with water hyacinths, and mountains looming in the background.
We saw toucans, elephants, leopards, monkeys and water buffalo - a fabulous experience.
Following our stay at Chena, we set off on a three-hour drive to Weligama, a popular surfing beach on the south coast. Here we stayed at Cape Weligama resort, perched on a clifftop.
The resort has an activities centre where you can take out surfboards, snorkels and paddleboards. There are also scuba-diving courses. I was happier sitting by the Moon Pool - an infinity pool fringed with palm trees where you can watch the surfers bobbing like buoys, waiting for the next big wave.
A VISIT TO GALLE
The nearby town of Galle is one of the most distinctive on the island. It features a 16th century fort built by the Portuguese. We had tea at the Galle Fort Hotel, the most chic destination on the coast.
Back in Colombo,Residence, another Uga Escapes hotel, is the
perfect sanctuary. It's a ten-minute walk from the Town Hall and near the
Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping
a gin and tonic and plotted how to return to Paradise as soon as
possible.
First published in the Mail Online - September 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements