Your calls always answered within 5 rings.
Paige was excellent arranging our flight so efficiently at short notice. Very polite and professional.
The trip was exceptional - absolutely exceeded expectations and we are most grateful to Guy for his service, support and commitment to making it happen.
Thomas helped us put our holiday together. He was very knowledgable and kept us up to date with everything. Nothing was too much trouble
Thank you Samuel for another incredible and memorable holiday!
Neil was so helpful as our flights were via Doha and the war had begun. When the flight was cancelled by the airline and we thought our holiday was gone - he shocked me by finding alternative flights to Sri Lanka. Without using DialAFlight we would never have travelled.
Great trip despite flight issues.
Ivor consistently delivers great customer service and information about the destinations I am interested in. He will ensure he delivers what is required and to the set budget. Our multi trip holiday to Sri Lanka was amazing - so thanks once again Ivor for nailing our brief
I have used DialAFlight and Dale several times. Always helpful and reliable. Wouldn’t use anyone else
The airline told us that special assistance was only booked for the outbound flights, so when we got back to Heathrow they refused to take us! I highly doubt this as Leah always books it ...
Roger went over and above to book us a flight when our return flight from Sri Lanka was cancelled.
Turkish Airlines changed our flights twice. Once between booking and the date of travel necessitating another night in Sri Lanka and once on the return journey when we suffered a 5 hour delay and the rest of our party had to spend a night in Istanbul with a 24 hour delay. This was disappointing and would make us think twice before using them again.
I couldn’t have coped without wonderful Noah. My friend and I were stuck in Sri Lanka while the Middle East raged. He calmly negotiated new flights home, rebooking time and again as my friend's flights were cancelled whilst she was at the airport. I would never travel anywhere without dear Noah’s guiding hand
Amazing!
We had to ask Libby for help with regard to our transfer back to airport. Sebastian responded and resolved it. Very grateful
Thank you - superb advice and super efficient.
An excellent service which I recommend without hesitation
A couple of the activities were not good value for money due to local issues e.g. tea plantation tour: machinery was going through period of routine maintenance at the time of the visit. We were briefed on the process but didn’t see it working.
Couldn’t have been in safer hands when we found ourselves in the middle of the Gulf crisis. Absolutely brilliant company to deal with.
It was good to know that you were easily contactable if our flights went wrong.
Perfect vacation. Thank you for your excellent service
Great customer service, thank you
Connie Lau and team did an excellent job sorting all the flight changes
Thank you so much not only for organising a fantastic two week holiday in Sri Lanka at short notice but for assisting us to get back when the flights through the Gulf were disrupted. We thought you were great before but our opinion of you increased further with your calm professional approach to finding the best solution for us. I would highly recommend DialAFlight
A difficult time and you still responded immediately.
Job well done, shame BA is so dire - I contacted their customer service as tried to pay for two aisle seats for the home journey but despite 3 attempts with different cards was unable to pay. On top of that their entertainment system crashed 7 times. Yes 7! Many thanks, will use you again.
Return flight was cancelled but DialAFlight worked with son in law to make another flight booking.
Ivor Savage was very helpful and efficient.
Very satisfied with DialAFlight.
Gavin was knowledgeable and very helpful. He dealt with our changes efficiently and ensured we had the correct visa.
You are Always helpful, thank you so much for what was a really fabulous trip!
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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