Your calls always answered within 5 rings.
Always a pleasure to work with Joanna Kempton. Efficient, friendly and great at follow up.
Katie and her team provide a customer service second to none. As a rather anxious and infrequent flyer, she makes sure that I feel supported and fully informed every step of the way. I cannot overestimate the positive difference that she makes to my trips overseas.
The experience was absolutely amazing. I had not used a travel agency since the 1990s and would never have thought of doing so - but for some reason I decided to give DialAFlight a go having seen a recent advert. Kathryn was very helpful, attentive, friendly and professional - and managed to get me a very good price on the flights - better than I could find online
It was perfect and I can’t wait to book the next one with DialAFlight
Todd Cafferkey is always our 'go-to' person when deciding on a holiday, giving great support throughout the whole process. We have already recommended him to family and friends who now also book their holidays through him.
Terrific service, pleasant, intelligent and competent people to deal with
Sadie was fantastic providing options (including other destinations) and ultimately making sure our Mexico flights were still available for us when we were slow in making the decision.
Thank you for making it all so easy, Helen
Becky instills confidence and assurance that the company are there to support customers if need be.
My flight from Costa Rica to Madrid was 4 hours late!
BA check in wasn’t easy and had to call for assistance. The issue was to do with my wife and daughter having the same names. All was resolved by DialAFlight
Ross always delivers. Thank you.
From making the booking to staying in touch until I travelled was very good.
Flights worked out perfectly. Had not appreciated we were on the inaugural United Airlines flight from Newark to Glasgow after its suspension in 2019. The tip on MPC saved us again when entering the US.
The best there is - Neil and team are always helpful, funny and know what we like
Everything worked seamlessly. Thank you for another successful trip!
This was our 3rd trip organised by Tristan and it will definitely not be our last! A special mention to Carina who was amazing in reorganising our return route with American Airlines! The only negative feedback is about Alaska Airlines as they could not provide a replacement flight to Los Cabos when their plane went technical.
Wacax was a great find. It is a very special place. The surroundings are stunning. Essentially you live in self-contained, well-appointed suites, spread across the forest amongst the wildlife. There are free guided tours in the forest, the amenities are good and they give you bikes to get around. You aren’t far from Tulum although a note of caution: taxis are expensive, especially to the busy beachfront or Mayan Ruins. Thanks again for the recommendation Bobby, it was a super trip.
Everything that was promised was delivered, the team were excellent
Everything ran smoothly. Maybe another time, where possible, hotels closer to town but cannot fault ones we had.
We didn't know that the guide was taking us to the basilica as well as the pyramids. Clearer information on what the guide is doing would be helpful ...
Kylie, as always, covers everything and delivers every time!
Booked many holidays via Matt and service and delivery has always been spot on, not only by him but the entire team.
I was very disappointed with the Lounge. They did not allow the ladies to have Prosecco included within our package
Keep doing things as you’re doing things! Have used DialAFlight for 20 years and have never been let down.
Niall was brilliant and all flights worked like clockwork.
Amazing service and holiday with DialAFlight - so much so we rebooked while on holiday! Thank you Nick
We had issues with checking in with United Airlines. But DialAFlight were great.
Thanks Ross for sorting out another great holiday!
Everything went well, flights great, hotels all very good. The only issue was the car hire from Europcar which was smaller than expected and the initial car was faulty
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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