Thank you again for another stess free trip. I will definitely be back to you to book my next trip.
Kept us informed. Answered our queries promptly. Delivered as required!
Brilliant service throughout. We’ll definitely be using the service again! I’ve spoken to various people in the team and all have been super helpful, especially our Travel Manager Molly. We loved our holiday/itinerary, all the information shared was detailed. A few hiccups along the way (all down to the airline and not DialAFlight!) which Molly supported us through immediately.
Marshall is excellent and I will continue to use him and recommend him to all my friends. 5 stars!
Great hotel, great service from Chris
4th or 5th time using DialAFlight. As always your call is answered within 5 rings, agents are knowledgeable, courteous and helpful. Will book again
Overloaded plane in Guatemala meant a three hour delay and then a very rushed take off. Customers were standing up as the plane began to move without warning. Five passengers were bribed with $1,000 to get off plane and get a later flight. Those of us with connections to Europe were very stressed. On the plus side you did hold the plane for us in Houston and that flight was perfect.
The travel with American Airlines went smoothly and the hotel that you booked for us was perfect for our requirements..
It was a faultless and wonderful holiday
Wary of using British Airways again as service and food was poor. Terminal 5 awful and bag arrived damaged. But DAF were fab in getting the flight for me
Our case was damaged when placed on a boat on the first part of our trip - you are looking into this.
Flights went well but delayed flight from Mexico City on our return meant just a 30 minute window to catch connecting flight from Toronto to LHR. We made it but our luggage did not. It is being delivered tomorrow (3 days after we landed).
Trip always ends up as planned - excellent.
Sam was a great help in arranging the flights and we were delighted with the service.
Very good service, fast, punctual. Both from initial booking and flight change when in Mexico. Top notch!
When I wanted to plan my journey it seemed an overwhelming task and DialAFlight were very prompt in finding options. The flights and hotel were excellent and the team were very patient with my numerous questions.
After organising our hotel/flights and transfers, I cannot fault DialAFlight. Everything was perfect, very easily contactable and all arrangements were brilliant. I have already recommended to many people. Thank you so much
Libby was great from start to finish. Not stopping after the flights were booked but also checking all was in order with documents needed for the trip. Even helped with check in to get us good seats. Very happy with the whole process.
Very helpful when changing flights.
I’d recommend DialAFlight to everyone. Ian was so helpful and knowledgeable about our flights and never too busy to answer my questions.
Ian Newton was so helpful arranging everything and kept checking in with me via emails and calls … thank you so much for a perfect experience as a solo traveller. I will definitely be in touch for future trips
Dealt with by Michael! Best holiday we have had so far
Amazing service from Michael - will be using your company again
Thanks Mark. Also the follow up call two weeks before travel. Impressed by that
Very impressed with the customer service - thank you Ethan
Jay Thompson knocked it out of the park. Best vacation I have had in years. He made it so easy for me that the most difficult part was remembering to bring my passport.
Thank you Peter for your continued help with my bookings.
Definitely recommend. Fully communicated prior and during our holiday. Excellent customer support
Such a help to have a person to ask questions. Also to have a name, thank you Thomas. Also a pleasant surprise as United Airlines checked our cases through straight to San Jose from London. We did not have to pick up case and recheck. The flights were good.
Great company - used them many times. Would recommend.
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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