Your calls always answered within 5 rings.
Flights were fine and the hotel was appropriate for couples or a family of three. Documentation is clear and accurate, as always, and there is a degree of security based on past performance in knowing that there is good backup and knowledgeable assistance on hand.
My luggage was lost on the way to Vietnam and was lost on the way back. Not sure who's fault that was but next time I will have a tracker on it.
As always, a professional service. Simon Pitman is a first class sales manager, great communication and kept us updated with changes. Have recommended to many friends over the years
Ethan Fell was brilliant and very helpful
Nicky and the team were brilliant and really helpful. Can’t fault them
Always extremely helpful and provide a great service. Would always recommend to family and friends.
Everything went well.
I'd like to thank Ray for his hard work making our holiday amazing
Everyone was most helpful and knowledgeable - it was a pleasure working with your staff.
I felt confident that Tara could always help me should I encounter a problem on my trip. She very quickly sorted out a seating issue on my return journey
If we have any questions Alan and his colleagues are always available and helpful which is why for us DialAFlight give such a good service…
No issues. Everything was fine
Thank you so much to Jane and Sadie for their support and efficiency. My two trips went smoothly and I received prompt updates and support from the whole team when required.
Our whole trip was absolutely seamless.The transfers we had were excellent and always turned up early. All hotels were superb. I also appreciated the support I received when we were considering making a last minute alteration to the trip. While we didn't go ahead with it, the ability to receive a quote with a quick turnround was really helpful.
Thank you DialAFlight and Ellie in particular, for your valued help, knowledgeable advice and excellent communication before and during our fab time in Vietnam and Phu Quoc. I would like to say an 11 out of 10 service if that is possible!
Very pleased with all the bookings arranged by Dylan
Great service, always available to offer support.
Thanks to all and Lee in particular.
Fantastic service and knowledge of the trip We will be in touch in the future
All outstanding. Jerry could not have been more helpful when there were requests to change seats/upgrade ... also when a member of the group broke her ankle he orgnised special arrangements at either end.
Overall a great trip. Many thanks to Kitty and the team for putting it all together! We were very pleased with your choice of Vietnam Airways and the mobility assistance at all airports was excellent.
You always look after us
Dale Walton has excelled himself again. Have known him many years and he always give us 200% service.
I have already recommended DialAFlight to many of my friends.
Very competitive pricewise
Niall Andrews could not be more helpful. I have recommended him to family and friends.
Good customer service
We were particularly pleased with your care and attention to detail. For example - your recommendation to take an earlier flight from Da Nang to Hanoi, in order to avoid the road closures for the Independence Day rehearsal. It worked !!! Thank you.
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Superb customer service, especially Alex, who has always provided an exceptionally professional and personal service over the 20 plus years he has been dealing with us.
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