Your calls always answered within 5 rings.
Everything went well.
I'd like to thank Ray for his hard work making our holiday amazing
Everyone was most helpful and knowledgeable - it was a pleasure working with your staff.
I felt confident that Tara could always help me should I encounter a problem on my trip. She very quickly sorted out a seating issue on my return journey
If we have any questions Alan and his colleagues are always available and helpful which is why for us DialAFlight give such a good service…
No issues. Everything was fine
Thank you so much to Jane and Sadie for their support and efficiency. My two trips went smoothly and I received prompt updates and support from the whole team when required.
Our whole trip was absolutely seamless.The transfers we had were excellent and always turned up early. All hotels were superb. I also appreciated the support I received when we were considering making a last minute alteration to the trip. While we didn't go ahead with it, the ability to receive a quote with a quick turnround was really helpful.
Thank you DialAFlight and Ellie in particular, for your valued help, knowledgeable advice and excellent communication before and during our fab time in Vietnam and Phu Quoc. I would like to say an 11 out of 10 service if that is possible!
Very pleased with all the bookings arranged by Dylan
Great service, always available to offer support.
Thanks to all and Lee in particular.
Fantastic service and knowledge of the trip We will be in touch in the future
All outstanding. Jerry could not have been more helpful when there were requests to change seats/upgrade ... also when a member of the group broke her ankle he orgnised special arrangements at either end.
Overall a great trip. Many thanks to Kitty and the team for putting it all together! We were very pleased with your choice of Vietnam Airways and the mobility assistance at all airports was excellent.
You always look after us
Dale Walton has excelled himself again. Have known him many years and he always give us 200% service.
I have already recommended DialAFlight to many of my friends.
Very competitive pricewise
Niall Andrews could not be more helpful. I have recommended him to family and friends.
Good customer service
We were particularly pleased with your care and attention to detail. For example - your recommendation to take an earlier flight from Da Nang to Hanoi, in order to avoid the road closures for the Independence Day rehearsal. It worked !!! Thank you.
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Superb customer service, especially Alex, who has always provided an exceptionally professional and personal service over the 20 plus years he has been dealing with us.
The package for my children, which included multiple flights and accommodation, was put together by Paige Cain. Her support was excellent and ensured they had a wonderful trip, making many lifetime memories.
Adam Siu was fantastic in organising our holiday to Japan last year - so when we wanted to go to Vietnam this summer, we called him up. He arranged direct flights, internal flights, a cruise and all the hotels. Everything was taken care of so drivers and guides were there to meet us at airports and hotels. This level of planning and attention to detail made it an incredible experience.
Thank you Riley
My holiday was very enjoyable and everything was pretty seamless with respect to airport pickups The hotels were well located and of a good standard. I will certainly use DialAFlight again.
The island we went to had a different weather system and we were in monsoon season so it wasn’t a big issue but I think we chose the wrong location. We enjoyed and had a fab holiday
Thank you Russell for all your help during this very important trip to Vietnam. You are a credit to the company as you ensured at each stage I had information and support especially travelling on my own.
What do Princess Cruises and Singapore share in common? Yes, the ships and the city are sexy, sleek and stunningly attractive. They each have the wow factor, look hot and are lots of fun.
Yet the answer I was looking for is that they've both turned 50 and were each celebrating in style when I boarded Sapphire Princess in Singapore in December.
In 1965, as Singapore won her independence, Princess Cruises launched with a single ship sailing around Mexico. Half a century later, Singapore has grown into a modern metropolis, while Princess is the third-largest cruise line in the world.
Singapore has plenty to offer for a pre-cruise stay, from the historic Raffles Hotel, where about 2,000 Singapore Slings are knocked back daily in the famous Long Bar, as well as served on direct Singapore Airlines flights from London.
The latest landmark, Marina Bay Sands Hotel, resembles a cruise ship sailing along the shimmering skyline. Daring to peep over the edge of its towering SkyPark 57 levels up, with its rooftop infinity pool, gives a great excuse for yet another Singapore Sling to steady nerves.
Champagne and cocktails were also flowing on board Sapphire Princess, as I was lucky enough to join a South East Asia cruise from Singapore to Thailand via Brunei and Vietnam during the cruise line's birthday week.
Celebrations included a champagne fountain and golden balloon drop - one balloon was rumoured to have a ticket for a free cruise inside. The gala dinner served commemorative dishes from the past five decades. Just when I thought I really couldn't eat any more, a bittersweet chocolate mousse was presented which was far too tempting to decline. Then coffee and sweets - well, it would have been rude not to...
It seemed that the opulent golden-domed sultan's palaces and mosques of Bandar Seri Begawan in Brunei, our first port of call, reflected the spirit of the 50th anniversary celebrations.
Our culinary journey also continued with an invitation during our organised shore excursion to enjoy afternoon tea at a local home in Kampong Ayer, the world's largest water village. Being collected by water taxi to explore the maze of houses on wooden stilts connected by bridges, I could quite understand why the residents had turned down the opportunity to live more conventionally on land.
Nha Trang, Vietnam's famous resort, also welcomed us with mile upon mile of golden beaches, though unusually during our visit, there were only brief glimpses of golden sunshine to match. But when the clouds parted, the dazzling turquoise seas and powder-white sands suddenly lit up.
At the end of our tour of mythical temples, pagodas and markets, we used the excuse of waiting for the tender queue to die down (it takes a while to ferry 2,700 passengers back to the ship), to sample the local beer 333.
It's a tradition here to serve the refreshing golden brew with ice before shouting 'Môt, hai, ba, yo!' meaning 'One, two, three, cheers!' Vietnamese and Thai are two of my favourite cuisines, so lunching on deep-fried spring rolls, pineapple rice served in the husk of the fruit, or pancakes stuffed with shrimps, pork and beansprouts and then rolled in rice paper and fresh herbs, was always going to keep me as happy (not to mention as shapely) as a laughing Buddha. So was shopping for bargains in Saigon's many outdoor markets and designer stores.
As a welcome escape from the heat and traffic chaos of each bustling port, it was nice to kick back and enjoy relaxing days at sea on our own indulgent floating palace. For perfect peace and pampering with chilled face towels, frozen mango margaritas and afternoon tea brought to your sunbed, the adults-only Sanctuary is very hard to beat.
So, too, is a deep-tissue massage at the heavenly-smelling Lotus Spa. Or watching Movies Under The Stars with popcorn and ice cream. Not to mention enjoying the sunset from your own private balcony with a glass of bubbly in hand. The Princess Patter daily update is delivered to your room and is filled with the day's activities - from dancing and shows to live music and ping-pong tournaments.
I'm proud to say that our family won a bottle of fizz in a trivia quiz, while I was just pipped at the post in the spelling bee. That almost took me back 50 years, as did dancing the night away to oldies but goldies in Skywalkers Club.
Princess's motto is 'Come Back New' and after a ten-day holiday of a lifetime, I felt regenerated, even if - admittedly - I'm now a slightly more rounded model.
First published in the Mail on Sunday - May 2016
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