Chloe has been very supportive and helpful during the purchase of our flight tickets up to the online check in before our departure to Hanoi.
Very, very helpful team. One of our party had to change her date and Trevor and team were hugely supportive and helpful.
Seymour is an absolute asset to your company - he was brilliant!
Callum Patel is a credit to your company - he always makes using DialAflight a true pleasure
Samuel was very helpful and went above and beyond for us which was very much appreciated
Quick no nonsense service. Ivor was always available to answer queries quickly. Very pleased with service.
All as expected. Good communication.
Very helpful and prompt responses from you as always. I have already recommended you to friends
I have been with DialAFlight for a few years and I am always very happy and satisfied with them. It is the best service and support you can have.
Manny was 'with us' all the way!
Thank you for the excellent help in sorting flights and then making all those changes that came along. Will be coming to you for the next trip.
Tristan organised our flights to Vietnam and all went smoothly.
Fantastic service, well done once again.
Excellent as always
Everything fine and many thanks for your help Travis
Outstanding customer service as ever. It is a pleasure dealing with you guys
Enjoyed working with the team, took the hassle away.
DialAFlight's arrangements and information provided were second to none. Brilliant service throughout
Stacey and Dexter came up trumps yet again.The second holiday we have experienced with DialAFlight and it won't be the last.
Russell who looked after us is wonderful - a true professional - and we won't hesitate to book again through him
Patrick was very helpful. I had to rebook quickly because of Coronavirus and he took all the hassle out of booking.
Excellent service as all always, thanks Alex
Everything we booked with you was absolutely perfect - highly recommend
Fraser is awesome, always books us fantastic flights.
Another fantastic trip organised by Ivor - one month travelling through south east Asia
Noah was amazing and his colleague even checked me in and booked my seat on the plane when I was having trouble doing so online. I will certainly always use DialAFlight from now on. I give 5 stars for customer service.
Would highly recommend DiaLAFlight and this is the 3rd year we have used them. Very helpful, polite and efficient. Always deliver good flights with great prices.
Dealt with Larry for our trip to Vietnam. Fantastic service. Always happy to help on my many queries but always put my mind at rest knowing it was all taken care of. Absolutely fantastic company to use and I will be recommending him to all my friends, family and being a hairdresser, all my clients!
DialAFlight ticks all the boxes. Second time we have used this company and both times we had the same travel manager, Russ. Excellent personal touch. We’re ready to book again
Next time don't sit me directly behind the screaming babies!
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
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