Your calls always answered within 5 rings.
Everything went well.
I'd like to thank Ray for his hard work making our holiday amazing
Everyone was most helpful and knowledgeable - it was a pleasure working with your staff.
I felt confident that Tara could always help me should I encounter a problem on my trip. She very quickly sorted out a seating issue on my return journey
If we have any questions Alan and his colleagues are always available and helpful which is why for us DialAFlight give such a good service…
No issues. Everything was fine
Thank you so much to Jane and Sadie for their support and efficiency. My two trips went smoothly and I received prompt updates and support from the whole team when required.
Our whole trip was absolutely seamless.The transfers we had were excellent and always turned up early. All hotels were superb. I also appreciated the support I received when we were considering making a last minute alteration to the trip. While we didn't go ahead with it, the ability to receive a quote with a quick turnround was really helpful.
Thank you DialAFlight and Ellie in particular, for your valued help, knowledgeable advice and excellent communication before and during our fab time in Vietnam and Phu Quoc. I would like to say an 11 out of 10 service if that is possible!
Very pleased with all the bookings arranged by Dylan
Great service, always available to offer support.
Thanks to all and Lee in particular.
Fantastic service and knowledge of the trip We will be in touch in the future
All outstanding. Jerry could not have been more helpful when there were requests to change seats/upgrade ... also when a member of the group broke her ankle he orgnised special arrangements at either end.
Overall a great trip. Many thanks to Kitty and the team for putting it all together! We were very pleased with your choice of Vietnam Airways and the mobility assistance at all airports was excellent.
You always look after us
Dale Walton has excelled himself again. Have known him many years and he always give us 200% service.
I have already recommended DialAFlight to many of my friends.
Very competitive pricewise
Niall Andrews could not be more helpful. I have recommended him to family and friends.
Good customer service
We were particularly pleased with your care and attention to detail. For example - your recommendation to take an earlier flight from Da Nang to Hanoi, in order to avoid the road closures for the Independence Day rehearsal. It worked !!! Thank you.
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Superb customer service, especially Alex, who has always provided an exceptionally professional and personal service over the 20 plus years he has been dealing with us.
The package for my children, which included multiple flights and accommodation, was put together by Paige Cain. Her support was excellent and ensured they had a wonderful trip, making many lifetime memories.
Adam Siu was fantastic in organising our holiday to Japan last year - so when we wanted to go to Vietnam this summer, we called him up. He arranged direct flights, internal flights, a cruise and all the hotels. Everything was taken care of so drivers and guides were there to meet us at airports and hotels. This level of planning and attention to detail made it an incredible experience.
Thank you Riley
My holiday was very enjoyable and everything was pretty seamless with respect to airport pickups The hotels were well located and of a good standard. I will certainly use DialAFlight again.
The island we went to had a different weather system and we were in monsoon season so it wasn’t a big issue but I think we chose the wrong location. We enjoyed and had a fab holiday
Thank you Russell for all your help during this very important trip to Vietnam. You are a credit to the company as you ensured at each stage I had information and support especially travelling on my own.
This was not the golden age of travel. Our soft-sleeper carriage had basic bedding and no shower – just a shared sink and one Western-style WC. On a table between the bunks was 'breakfast': cheesy crackers, crisps, a yoghurt drink and a tin of mixed kidney-type beans.
But what our train lacked in luxury was more than made up for by the raw experience of seeing Vietnam up close and personal, as the single-track line weaved through city centres and so close to houses and motorists that you could almost reach out and shake hands.
There were 40 of us on our rail tour from Hanoi to Saigon via iconic Halong Bay, then by speedboat up the Mekong Delta into Cambodia. We met as strangers – seven singles, one tour manager and the rest married couples – but friendships were quickly made.
On the way to Hanoi, Vietnam's capital, we passed lush rice fields, the 'hedges' a network of irrigation channels. Water buffalo still plough the land.
Our hotel was minutes from Hoa Lo Prison – the famed 'Hanoi Hilton' (now a museum) that held American prisoners of war in the Seventies, including 2008 presidential candidate John McCain.
A coach tour took in Ho Chi Minh's mausoleum, modelled on Lenin's tomb in Moscow, and the humble stilt house where 'Uncle Ho' lived.
Travelling in traditional tuk-tuks gave us a close-up view of the narrow old city streets, where locals eat, drink and chat on little plastic stools, or have streetside pedicures in plastic washing-up bowls. Then there's the scooters. Vietnam (a little larger than Italy) is home to 88million people and 35million mopeds and scooters.
Crossing the road is not for the faint-hearted. Our guide joked that traffic lights were merely 'a suggestion'. The trick, he said, is to look confident and walk on: the traffic will weave around you.
From Hanoi we took a two-day cruise of Halong Bay, with islets of limestone karst pillars rising dramatically from a mist-shrouded sea.
Legend has it the bay was formed when the gods sent dragons to protect Vietnam from invaders. The dragons breathed out jewels, which formed into thousands of islands. Today, it's home to floating fishing villages, rare wildlife and cruise ships.
We visited a floating village, on a sampan rowed by a local girl. Then we boarded the Reunification Railway. You can travel the 1,070 miles from Hanoi to Ho Chi Minh City (Saigon) in 33 hours, but Great Rail Journeys broke it into four days.
We spent one night in a privately run sleeping car aimed at tourists, a notch or two above the regular 'softsleepers'.
Tip: make sure you secure your door. A Vietnamese woman, seeking a free bed, frightened us in the dead of night when she tried to climb into our vacant top bunk.
But mostly we stayed in hotels along the way, all comfortable with great food. Vietnamese cuisine is one of the healthiest in the world, relying on fresh ingredients and simple flavourings. In the town of Hoi An, my friend Ruth and I went shopping. Ruth had four perfect copies of a favourite dress made in different fabrics, and a young shoe shop girl insisted I hop on the back of her moped – 'Don't worry, I'm a very safe driver' – so I could get another pair of shoes from my hotel while they copied the ones I was wearing.
Our last leg took us into Cambodia along the Mekong river in a speed boat, where we witnessed the harshness of rural life, with stilt shanty houses lacking both running water and electricity.
Elsewhere was evidence of a coming modernity, with the cities leading the way. Even on our train, we got a sense of what might soon be.
My advice is to catch that Reunification Train while you can – before the country changes beyond all recognition. It's charming now, just as it is.
First published in the Daily Mail - August 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements