The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight
Doug was excellent as always
Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks
Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.
We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!
Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.
After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.
Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.
Reid and his team are marvellous
As usual DialAFlight have been excellent. Due to the Covid 19, our return flight from Tampa was cancelled and BA referred us to you. Thank goodness they did as Nick was absolutely outstanding in getting us on connecting flights from Tampa to Miami and then on to Heathrow. Absolutely first class customer care and when the crisis is over we will use nobody but yourselves for future trips.
Excellent staff and that’s why I keep using DialAFlight. I just give them my dates and location and they take care of it all.
Teddy is a star. We had many difficulties whilst in US for a cruise/trip. These were dealt with calmly and sensibly.
Great service in unprecedented times. As soon as Samuel was given the go ahead by the airline, he had us booked on flights home very quickly.
In spite of the circumstances Samuel did everything he could to get us home having had our first flight he rearranged cancelled just hours after we had booked. Hopefully he will be able to bring the rest of our party home. He is a credit to your company.
Joseph, as usual,you were very efficient.
Always able to rely on you to rearrange flights when travel plans are disrupted.
Great service in difficult times
Thanks so much for rearranging our flights back from Florida during the coronavirus crisis.
Many thanks to Manny who arranged for us to fly home early. He was very quick and efficient and was able to confirm our new flights far quicker than Virgin Holidays and other companies. We gave his details to other people that were in a similar position
Stan was a great help with getting return flights back from Florida when Virgin cancelled the original flight and subsequent flights. Virgin themselves were less than impressive - if it wasn’t for Stan we would still be stranded over there
Would like too thank everyone for their first class job and helping me with my flight to Orlando
We can always rely on your help
I was in Florida but Niall gave me great advice and support, getting me home on the day I was supposed to even though my original flight was cancelled.
As always, I received a top class service. Special thanks for keeping in touch with me via phone and email to keep me updated about the airline’s policy regarding the COVID19 situation. Keep up the good work and I look forward to use your services again.
Marvellous service getting us back from USA this week. Big shout out to Anton!
Many thanks to Hayley and Miles for getting me home from America
A big thank you to your team that got us home in these uncertain times and for checking in with us that we were home safely
I have always booked with DialAFlight and will continue to do so. Mike finds the best deals when I make contact.
It is comforting to be able to deal with a person when making long haul flight arrangements and to have a contact number in the UK when crisis occurs as did with the current coronavirus and the cancellation of my British Airways flights.