Your calls always answered within 5 rings.
Must say Owen is a nice guy and excellent at his job
Great service, great communication.
We had to change the holiday from last year to this and it was done with no problems at all. Also Ross got us a better deal on the car hire with an extra day's holiday, just making the whole thing seamless.
Thank you Troy for all your help
Exceptional service
Oscar did well. Everything went smoothly as planned.
Ivor has been great. I am going to book with him again for next year.
Complete nightmare on the return journey due to the airline's miscommunication resulting in delays of 26 hours but DialAFlight did everything to correct the error in super quick time.
Excellent as always
There was no communication about the changes made to our cruise by either DialAFlight or Royal Caribbean. Also, there should always be a breakfast added to room reservations. Overall, Lloyd did a great job.
Another fabulous DialAFlight holiday enjoyed. Next year beckons.
Another great trip arranged for us by Cody. Everything went smoothly and we really appreciated how well planned and organised it was. We had a great time and will definitely continue to recommend to friends and family.
Always a pleasure
As always the booking procedure was quick and easy and reassuring to have you at the end of the phone when a hiccup occurred trying to check in for return flight
Thanks again to Bradley for his time spent to arrange our trip.
You were able to get prices for flights, baggage and seat reservations, which I could not achieve! Your car booking was amazing, Alamo were fantastic. I will certainly be back to you for my next trip.
Russell and team thank you for going beyond as usual. Used DialAFlight before and I will definitely use them again
Even the unending hassle with taxi collection three times finally went OK. Virgin Atlantic superb.
Excellent service - great holiday
Everything went to plan. I have used DialAFlight for a few years as the service is amazing
For the past few years we have chosen DialAFlight to arrange our flights and occasionally accommodation. We normally deal directly with Spencer Ormerod. Being able to speak to him if problems arise and have him sort them out gives us peace of mind
Thank you Dylan for organising another great trip
This flight with Virgin was probably the best flight experience we have ever had.
As always the flights, car hire and hotel were well organised by Bobby. Thank you for all your efforts.
Exceptional service from start to finish as always.
We have been booking holidays with yourselves for over 10 years and never been disappointed. Cody excelled this time. The car was amazing and we made some fantastic memories.
From the time I booked the trip I felt that you were just a phone call away ifIi needed help.
Billy was super efficient and helpful. Thank you for yet another great booking and hope to be in touch soon for my next one!
Fantastic support, friendly and helpful
I found the prices to be very high in comparison to previous years.
A loud snapping sound came from behind a gnarled mangrove tree, its exposed roots twisting down into the waterway.
From my perch on a speedboat overlooking the jungle, it was impossible to see whether the source of the noise was a manatee (also known as the sea cow), a heron or, unnervingly, one of the many alligators living in Flamingo – the Florida Keys section of the Everglades.
'What do you do if an alligator attacks the boat?' I asked our captain, the beefy red-bearded Tim Arche who had just informed me we were in an area known locally as Crocodile Bay (the American crocodile, potentially dangerous to humans, is not very aggressive and attacks are rare - it co-exists with alligators in this region).
'You hold its mouth shut,' he advised. 'Alligators' mouths are weak. I can hold a twelve-footer's mouth shut with two fingers.' He added: 'Alligators are so slow, you can go right up to them and whack them on the head with a golf club if you want to.'
Having concluded I'd prefer the golf club option, 34-year-old Tim went on to regale us with tales of the area's other wildlife.
In Flamingo, the southern section of the 1.5million-acre Everglades National Park and the only part found in the Florida Keys, that means everything from manatees to herons as well as the sea cucumber (marine animals with leathery skin found on the seabed).
Along with the Dry Tortugas and the John Pennekamp State Park, Flamingo is one of three national parks found in America's southernmost landmass – and the only one to combine marine mammals with more landlubberly alligators.
I was staying at Cheeca Lodge in Islamorada - the journey from nearby Bud n' Mary's Marina to the Everglades involved a bracing 40-minute speedboat ride. 'Doesn't matter where you sit, you're gonna get wet,' said Captain Tim as we boarded the Shrimp. He was right.
The hulking green mangroves were strikingly beautiful. Shoals of silver minnows flitted back and forth, while perched nearby and watching them beadily were white egrets and long-beaked herons.
Having been thwarted in our search for sea cows, we headed back to dry land - making a pit stop at the Caribbean Club which had, during the filming of Key Largo in 1948 film, been one of Humphrey Bogart's favourite hangouts.
Key West was once the home of Ernest Hemingway and his collection of six-toed cats. Playwright Tennessee Williams once holidayed in the Keys, as did poet Robert Frost and General Dwight D. Eisenhower. In 1961, President Kennedy brought Prime Minister Harold Wilson to visit.
In much earlier times a motley collection of adventurers and, in some cases, pirates once ruled the waves here. One such was Black Caesar, originally from West Africa, who began his career raiding shipping out of Key West before graduating to the Queen Anne's Revenge – the flagship of Captain Blackbeard, with whom he amassed huge amounts of treasure.
He also amassed a harem and billeted his women on Elliott Key, one of the most northerly islands and the outer edge of the John Pennekamp Marine Park - better known now for pristine reefs and glass-bottom boat tours.
Further south, in Key West itself, locals once made millions from wrecking - particularly Spanish treasure ships including the huge Nuestra Senora de Atocha.
At the Shipwreck Museum I saw everything from rusty pieces of eight to a 'cursed' silver ingot and a case of London mustard. The building has a tower with glorious views of the town and Sunset Key.
Just as pretty is the rest of Key West; a confection of pastel-coloured wooden houses, tourist stalls, fish restaurants and the distillery Key West Legal Rum.
Last of the national parks to visit was the Dry Tortugas - reached by either a short sea plane trip or, in my case, a two-hour ferry journey.
The Dry Tortugas have abundant bird and marine life. Spread across seven coral atolls, the main one is home to the abandoned Fort Jefferson, a hulking red brick edifice where Dr Samuel Mudd was imprisoned after being convicted of treason following the assassination of President Abraham Lincoln.
The greatest sights were out on the surrounding reef. Floating above it with snorkel in place, I could see beds of seagrass – a favourite with sea turtles – as well as shoals of transparent minnows.
A charcoal-coloured starfish lay gently twitching in the sand while coral crags concealed hermit crabs, hogfish and sea cucumbers.
They also, I was told, hid Carlos the Crocodile, washed out to the Tortugas a decade ago following a hurricane.
'He never bothers anyone,' insisted a ranger. 'They don't until they get to 10 feet or bigger.' And how big is Carlos? 'Erm, well, he's about nine and a half feet now,' came the reply.
First published in the Mail Online - March 2016
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