Many, many thanks for getting us home early - you always do what you say
Thanks for getting me home Owen
Stepped up to the plate in difficult circumstances
The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight
Doug was excellent as always
Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks
Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.
We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!
Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.
After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.
Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.
Reid and his team are marvellous
As usual DialAFlight have been excellent. Due to the Covid 19, our return flight from Tampa was cancelled and BA referred us to you. Thank goodness they did as Nick was absolutely outstanding in getting us on connecting flights from Tampa to Miami and then on to Heathrow. Absolutely first class customer care and when the crisis is over we will use nobody but yourselves for future trips.
Excellent staff and that’s why I keep using DialAFlight. I just give them my dates and location and they take care of it all.
Teddy is a star. We had many difficulties whilst in US for a cruise/trip. These were dealt with calmly and sensibly.
Great service in unprecedented times. As soon as Samuel was given the go ahead by the airline, he had us booked on flights home very quickly.
In spite of the circumstances Samuel did everything he could to get us home having had our first flight he rearranged cancelled just hours after we had booked. Hopefully he will be able to bring the rest of our party home. He is a credit to your company.
Joseph, as usual,you were very efficient. Many thanks.
Always able to rely on you to rearrange flights when travel plans are disrupted.
Great service in difficult times
Thanks so much for rearranging our flights back from Florida during the coronavirus crisis.
Many thanks to Manny who arranged for us to fly home early. He was very quick and efficient and was able to confirm our new flights far quicker than Virgin Holidays and other companies. We gave his details to other people that were in a similar position
Stan was a great help with getting return flights back from Florida when Virgin cancelled the original flight and subsequent flights. Virgin themselves were less than impressive - if it wasn’t for Stan we would still be stranded over there
Would like too thank everyone for their first class job and helping me with my flight to Orlando
We can always rely on your help
I was in Florida but Niall gave me great advice and support, getting me home on the day I was supposed to even though my original flight was cancelled.
As always, I received a top class service. Special thanks for keeping in touch with me via phone and email to keep me updated about the airline’s policy regarding the COVID19 situation. Keep up the good work and I look forward to use your services again.
Marvellous service getting us back from USA this week. Big shout out to Anton!
Many thanks to Hayley and Miles for getting me home from America
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
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