Your calls always answered within 5 rings.
We opted for premium economy and were extremely pleased we made that decision - it was the best and most comfortable flight we’ve had.
We were pressurised into taking out breakdown insurance by the rental company who insisted we were not covered although I thought we were.
From the day I called to arrange our cruise, the service was exceptional. Liam was always helpful and polite, even when we wanted to change things. Will definitely be organising our next holiday with DialAFlight
Thanks Glen - another fantastic stay at the villas
As always everything went well, if we have an issue while on holiday we always have peace of mind that Dialaflight will look after us should we need help
Nicky Degun Is very good - we have used her for 14 years.
William easy to deal with. Always on hand even though I'm sure I bugged him. Very smooth and made my first trip to the States easy and unforgettable
Must say Owen is a nice guy and excellent at his job
Great service, great communication.
Keep doing what you’re doing
We had to change the holiday from last year to this and it was done with no problems at all. Also Ross got us a better deal on the car hire with an extra day's holiday, just making the whole thing seamless.
Thank you Troy for all your help
Exceptional service
Oscar did well. Everything went smoothly as planned.
Ivor has been great. I am going to book with him again for next year.
Complete nightmare on the return journey due to the airline's miscommunication resulting in delays of 26 hours but DialAFlight did everything to correct the error in super quick time.
Excellent as always
There was no communication about the changes made to our cruise by either DialAFlight or Royal Caribbean. Also, there should always be a breakfast added to room reservations. Overall, Lloyd did a great job.
Another fabulous DialAFlight holiday enjoyed. Next year beckons.
Another great trip arranged for us by Cody. Everything went smoothly and we really appreciated how well planned and organised it was. We had a great time and will definitely continue to recommend to friends and family.
Always a pleasure
As always the booking procedure was quick and easy and reassuring to have you at the end of the phone when a hiccup occurred trying to check in for return flight
Thanks again to Bradley for his time spent to arrange our trip.
You were able to get prices for flights, baggage and seat reservations, which I could not achieve! Your car booking was amazing, Alamo were fantastic. I will certainly be back to you for my next trip.
Russell and team thank you for going beyond as usual. Used DialAFlight before and I will definitely use them again
Even the unending hassle with taxi collection three times finally went OK. Virgin Atlantic superb.
Excellent service - great holiday
Everything went to plan. I have used DialAFlight for a few years as the service is amazing
For the past few years we have chosen DialAFlight to arrange our flights and occasionally accommodation. We normally deal directly with Spencer Ormerod. Being able to speak to him if problems arise and have him sort them out gives us peace of mind
Thank you Dylan for organising another great trip
Frankly, I was at the bottom of the learning curve when it came to Tampa. I had heard of the Tampa Bay Buccaneers, the local football team, but that was about it. Most British visitors to Florida make a bee-line for Orlando and Miami.
But the old pecking order is changing fast. That's probably why Virgin Atlantic, scenting a winner, is now offering direct flights to Tampa. Parts of the city are run down; public transport is pretty basic. Tampa has been up, down, up again, down again, like one of the rollercoasters in Busch Gardens, the family theme park to the north of the city centre.
But its overall trajectory is emphatically up. I stayed for three nights at the spanking new JW Marriott hotel, in the heart of Tampa, and had a blast.
The city combines the dynamism of 21st-century America with just a hint of old-fashioned Southern charm. It is quite a cocktail - and Floridians love their cocktails.
All around the sunlit bay, I unearthed parks and museums, terrific bars and restaurants, quirky neighbourhoods and, best of all, a wealth of history.
In its heyday, Tampa was known as Cigar City, thanks to Vicente Ybor, a Spanish born entrepreneur who moved here in the 19th century, bought up swampland, then lured thousands of Cuban migrant workers to join him. Soon Ybor City, as the area became known, was turning out more cigars than anywhere else on the planet. No longer, alas.
But I would not have missed Ybor City for anything. Like Little Italy in New York, or the French Quarter in New Orleans, it encapsulates the American Dream - beautiful but fragile - in perfect miniature.
After disembarking from a rickety old streetcar, I soon found myself in a rabbit warren of scruffy streets, some overrun with chickens, some featuring bars and businesses, both weird and wonderful. 'Save a horse, ride a cowboy,' read one sign. 'The only shop in Tampa where death and dysfunction dance a graceful ballet,' boasted another, with dusty skeletons in the window.
Should I risk it? Or play safe and visit the more sedate-looking J. C. Newman Cigar Factory and Museum? I played safe. I am scared of skeletons.
Newman is not just a world renowned company, but the last operational cigar manufacturer in Tampa. Watching highly skilled workers cut tobacco and hand-roll cigars with such loving care was a revelation.
Vicente Ybor wanted to build a community, not just churn out cigars. The 19th-century migrant workers were well housed, got a good education and, after work, met at a Cuban club, of which a local guide gave me a tour. It was built on a palatial scale, with a ballroom fit for a king.
Lunch beckoned - and what a lunch. The family-run Columbia restaurant has been a fixture in Ybor City since 1905. I have never had Spanish food of this calibre outside of Spain. Unable to decide between the grilled snapper and the shrimp and crabmeat casserole, I had both and was soon whinnying for more. Olé!
If Ybor City evokes Tampa past, Hyde Park Village, across the bay, embodies its future.
It's a substantial urban development, less than ten years old, beside a much older residential area - the sleepy pre-war Tampa of shady streets, rocking chairs on porches and tattered Stars and Stripes fluttering overhead.
There are no rocking chairs in Hyde Park Village because everyone is on the move: joggers, dog walkers, teenagers on electric scooters, friends snatching a coffee before repairing to their laptops. The village has already become a magnet for young people working in the creative industries. They hang out in shared work spaces and, after hours, meet at the sort of bars where everyone knows everyone else and the cocktails flow like water.
Want to watch an arthouse movie in a funky bistro? Here's your chance. Or eat excellent Italian food in stylish surroundings? Look no further than Timpano, another humdinger of a restaurant.
For lovers of museums and galleries, the new Tampa Riverwalk is another must, linking a string of visitor attractions, from the vibrant Tampa Museum of Art to the Henry B. Plant Museum, an oasis of tranquillity.
I had brunch at the nearby Oxford Exchange, a much-loved Tampa institution. Part cafe, part shop, the Exchange is a lovingly crafted shrine to books. They even present your bill discreetly folded into a dusty old novel. Class.
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On my last morning, I had breakfast in Goody Goody, a retro American diner, then took a mini powerboat out into the bay.
The views were so thrilling that I nearly disturbed a nesting pelican just 50 yards from the general hospital.
My final port of call was Sparkman Wharf. Millennials in shorts and T-shirts sipped craft beer in refurbished shipyard crates, soaked up the sun and yakked about baseball, love and life without a care in the world.
It was hard to drag myself away to catch my plane home.
But isn't that true of all great cities? They leave you wanting more.
First published in the Daily Mail - November 2022
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