Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
In January 1981 when mass tourism from the UK to Florida had hardly begun, I made my first trip to the Sunshine State - flying to Miami; this was memorable if only because in the departure lounge at Heathrow I found myself standing next to Eric Morecambe and his wife Joan.
Bring me sunshine, he was probably singing to himself. He needn't have worried; it was freezing in London but when we landed in Miami in the late afternoon, it was roasting. In January! Yet in 1981 Miami was in decline. In the 1960s, for example, when The Beatles made their first trip to the US in 1964 to appear on the Ed Sullivan Show, they demonstrated their stratospheric success by finding time for a sunshine break in glamorous Miami Beach.
But 20 years later the Al Pacino gangster film Scarface showed how fast Miami Beach had fallen - business was so bad that plans were laid to demolish the famous Art Deco hotels which had largely become hostels. (Curiously, it was the filming of the 1980s cop series Miami Vice that initiated the preservation campaign - the rundown buildings clashed with the show's Ferraris and Armani suits, so the city was forced to smarten up.)
By 1981 Walt Disney World in Orlando, Florida, had been open for almost a decade but the place was relatively modest; EPCOT didn't open until 1982.
My trip in 1981 was to write a piece on Air Florida, which had announced the start of low-cost flights between Miami and Gatwick - a route on which it was to compete with Laker Airways. Laker went bust the next year while Air Florida collapsed in 1984. But by the mid-Eighties, thanks to the marketing of some mass operators, Florida had begun to dominate the UK long-haul market.
It had good year-round weather and offered extraordinary value for money. Brits found the accommodation well-appointed and spacious and in the favoured Orlando suburb of Kissimmee, theme parks were on your doorstep.
Since that first visit, the more I've seen of Florida, the more I like it. I've been pretty much all over from Key West - so far south it is just 100 miles from Cuba - up to St Augustine and beyond. I like it all but I'm beginning to decide that I like the western Gulf coast the best, especially the stretch between Tampa and Sarasota.
For a week recently I had a house rental on Anna Maria Island, about an hour's drive south of Tampa. Tampa is an attractive entry point into the States, with shorter immigration queues.
Everything in Florida is nice and easy, from picking up a hire car to obtaining the keys of your holiday house (most have lock boxes, all you need is the combination - I never met anybody from the house rental company). Florida has everything to make a holiday perfect. Had we wanted, we could have made the two-hour drive to Orlando for a theme-park fix, but Anna Maria island has pretty much all you need.
The property came with a golf cart for short trips to the shop or the beach - bikes were also available. There was a large pool, a table-tennis table, a multi-channel TV with domestic TV catch-up - and the fastest wifi I've come across: 80mbps (ten times faster than I get at home). With a Slingbox connection, I was able to sit next to the pool and watch England beat the Aussies in the Ashes - holidays don't get much better than this.
Bradenton was a 25-minute drive, worth it to visit the Ellerton premium outlet mall with outrageous bargains on designer clothes. A similar distance away down at the end of Longboat Key (winter home to writer Stephen King) was Sarasota, worth visiting to stock up on food and drink at Whole Foods: not as cheap as the Publix, a ten-minute golf-cart ride away from the house, but in a different universe in terms of quality.
Because Anna Maria is a place which doesn't attract day trippers, the beaches are never crowded, and at many times of day, if you avoid the busier stretches, you will have them to yourself. Keep an eye out and you will spot dolphins skimming the offshore waters.
The house had a rooftop deck area where one night we watched the Perseid meteor shower stream across the night sky.
Even on non-meteor-shower nights, it was a delight to sit up on the roof and look at stars that seemed close enough to touch. There may be more perfect places to holiday than Florida but, at this very moment, I'm finding it hard to think of one…
First published in the Mail Online - January 2016
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