Your calls always answered within 5 rings.
Only issue is we booked our seats to sit together and on the returned leg we didn’t all sit together. So paying for an upgrade was it really worth it?
Using AA for a BA flight did not work as I needed an ETA whatever that is. Could not check in and not too helpful at the airport. Just used BA on return and worked quite easily.
Everyone on the team is super helpful.
From the moment Jim answered the phone he was amazing. Friendly, knowledgeable and patient! The flights, cruise and hotel were all planned and the trip put together for us perfectly. We would definitely recommend and we will be using again
Always use DialAFlight for my trips to the USA so no worries about the car hire and villa rental. I would recommend them.
Everything we asked Damian he explained and all of our flights went on time - excellent service
Alamo car rental in Orlando told me I was not covered with them for emergencies. I therefore took this cover with them although it does say I was covered on my email from yourselves - it’s very confusing
The assistance that was booked was a total disaster coming home and we struggled big time. Not your fault but a horrible ending to a lovely trip.
Looked after by Guy Foskin who is always superb with great service, very polite and informative. Nothing is too much trouble and we wouldn’t go anywhere else.
Excellent service and communication from Emma and Nicholas. Everything went well and would definitely book again
Brilliant as always. Thanks Stacey
Again the local car hire was tedious with only one member of staff operating and taking too long to complete each booking. This happened last year with a different company
Warren was great. He listened to my requests and was able to source me a great deal. It’s been some years since I booked with DialAFlight and I was pleased to know the service remains top tier!
Marshall is always very helpful and has given me a lot of good advise over the last few years
George Burke was excellent as usual
Over the many, many years we have used DAF they have NEVER failed to deliver. As a family we would never use any other company for the booking of our flights, car hire and airport lounges.Thank you Ewan
Superb performance once again. Hassle free and professional
Always very helpful
The best service. Always recommend
DialAFlight offers an excellent personal and professional service. They arrange all our holidays and take the time to provide a service that is personalised.
Excellent staff and all the arrangements were absolutely perfect
Great service as I have come to expect from DialAFlight.
Excellent service, as always. Wouldn’t trust my travel arrangements to anyone else. Feels like dealing with friends.
Thank you for your continued service to me and my family. You always understand what we ask and do a good job.
I have used DialAFlight on many occasions and have always received excellent service. I would recommend them to anyone
Would like to thank Charlotte for providing one amazing memorable trip, we will definitely be booking again next year
Always very responsive when queries arise. Very professional and always helpful. Nothing is too much trouble. Excellence all round
Stevi was an amazing organiser - she made us feel so special and would answer any questions about our holiday.
Jenson Palmer was so polite and professional throughout and that is why I have been booking holidays with him for years
Turn around time between US flights was very tight.
Some of us just don't do theme parks. The last time I went on a rollercoaster (by mistake, thinking it was a scenic water ride), I was green for the rest of the day.
So when my husband suggested we should take the children to Orlando in Florida, we came to a compromise. I would find as many alternative activities for the family to enjoy, on the understanding we would never set foot in a theme park (not one with adrenaline rides anyway). The children, Ella, 11, and Ollie, 8, were sure I would relent once we got there.
While there's nothing particularly scenic about Orlando's main drag - the sprawling International Drive, with its huge shopping malls and eat-as-much-as-you-want buffet restaurants - if you drive south for 30 minutes to the Central Florida Everglades in Kissimmee, the scenery changes completely.
You can whizz through wetlands which stretch in either direction in an airboat at Boggy Creek Airboat Adventures. Out on the water, we see alligators basking in the sun, their heads emerging from the murky depths. The children squeal with delight.
On land, there's a replica Native American village, where we learn about the Jororo Tribe, which once lived on the Kissimmee River, from a local. The children love his body piercings and tattoos.
To get close to the alligators, we head to Gatorland . The wildlife park has been dedicated to 'gators great and small for more than 70 years, and is 20 minutes by car from International Drive.
We goggle at 14ft monsters in the breeding marsh, feed medium-sized alligators bait, and see the razor-sharp teeth of beady-eyed babies.
As if we were in any doubt, The Gator Jumparoo and Up-Close Encounter shows, where keepers show off the power of some giants, demonstrate only too clearly that alligators are not to be messed with.
They don't call Florida the 'Sunshine State' for nothing. Orlando has year-round sun. So for a day in the shade, we head to WonderWorks, an indoor 'edutainment' centre on International Drive, which promisingly offers exploration and learning at the same time.
I feel smug that I am ticking the 'good parent' box, in zones including 'natural disasters' and 'space exploration', where we experience a hurricane and earthquake and take on a glow-in-the-dark rope course.
There are no big rides at WonderWorks, but head to ICON Park, less than a mile way, and you'll find a 400-ft observation wheel, where the far-reaching views stretch to the East coast.
Nights out on holiday can be restrictive with children, but at Old Town Kissimmee we join petrol heads in a gleaming Chevy from across the region for the Saturday night Classic Car Cruise.
Get lucky and you'll see a real rocket launch at Kennedy Space Center Visitor Complex on Merritt Island, just under an hour's drive from Orlando.
We get very lucky indeed, watching a satellite shoot into space. In the centre itself, there are enough exhibits to visit over several days. Walk underneath the suspended 364ft-long Saturn V, the largest rocket ever flown, and you feel very small.
Ella is particularly interested in the Heroes & Legends area, which documents the success of space pioneers. My husband is so impressed with the dramatic recreation of the 1969 Apollo 11 launch from the actual operation room used on the day that he goes back for more.
It was the children who spotted Epic McD, the world's largest entertainment McDonald's on West Sand Lake Road, not far from International Drive. It turns out to be a good find.
As well as a free soft play area, there's an arcade of 50 games with pre-loaded money cards.
Taking children shopping is an endurance test, but at Florida Mall the hands-on Crayola Experience helps a lot. Here we make personalised crayons.
Buying time for grown-up purchases of cut-price sportswear, my husband promises the children we'll later visit the huge M&M store.
Back home, Ollie has an alligator claw keyring from Gatorland, while Ella has a personalised Chevy number plate on her wall.
And no one asks why we didn't do theme parks.
First published in the Daily Mail - February 2020
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