Your calls always answered within 5 rings.
Lounge at LHR very good. No permission to use lounge at Boston on return journey - would not have been a problem except all seating in waiting area freezing from air conditioning. Needed whisky on plane to revive! Billy Gardner excellent and always available for questions from nervous elderly flyer..
Neil Frost always excels with the service.
Will be back
A very professional service, thank you.
Zoe is always prompt efficient, helpful and accurate!
Spencer was great as usual!
I’m happy I could get checked in at airports during my plane journeys as I have difficulty to do that online.
Dismayed with the airline - we had numerous flight time changes. We were meeting and travelling with family members at our destination and on the return journey - not good enough from Delta. DialAFlight personnel were excellent
Nadia is very helpful and patient
Everything was as promised. It was a real help to have DialAFlight organise the flights, hotels and car hire in the USA - we had an amazing time!
Gordon is the man. Five stars
As always, Bradley is so helpful and gets the best deals and is available any time. Thank you all so much it was a great trip.
Great service
Been flying with DialAFlight for many years. Always get a friendly service from Daniel.
One flight was described as a touchdown at Charlotte but we had to get off and change planes in the end which was a rush. BA also wouldn't let us login online either which was a nuisance.
A perfect booking as usual. Always very highly recommended.
Returning customer for years now so Ben and Ross must be doing something right!
Five stars. Ask for Dexter
The flight from Dublin to Leeds was cancelled due to bad weather - no one's fault - and we were put up in a lovely hotel and were given a hot meal and breakfast. The hotel staff were great, the Aue Lingus staff were very unhelpful and caused a lot of unnecessary distress for a lot of people. We were given a voucher for a hot drink but the staff rebooking our flights and directions to the hotel were sadly lacking and service ethic
Having the mobile app is a real big bonus / help. Able to see itinerary and any flight time changes easily.
I've been using DialAFlight for over 10 years and very happy with the service once again. Cody is very patient and knowledgeable about airlines, hotels and destinations which makes the whole trip a breeze.
Fantastic service as always.
Everything worked really well. We had a lot of driving to do once we were in NC and we loved the car. Thank you Sadie
Really helpful when booking our holiday and just as helpful after the booking. A fantastic holiday without the headache of arranging it myself.
So professional and helpful, all needs catered for.
It would be helpful if the final itinerary included any additional charges we should expect on arrival, eg resort/destination fees so that is front of mind. Also, Hyatt Grand Central charged a fee for each bag we left with them on the day of departure.
I enjoyed most of my recommended stops, however, one of my stops was in Natchez, there wasn’t much to this town at all. Apart from the river and a couple of buildings, I wouldn’t recommend this as a stop point. But I should have researched my stops more. Whilst the booking document references the potential for toll fees & additional fees being added when picking up the car, it would have been good to be guided through this as a younger traveller with it being my first experience of hiring a car. It caught me off guard a bit when I got to the desk. But once again, the booking confirmation did state this, it’s my responsibility to read and prepare but the extra level of service to be guided through this on a phone would have been appreciated.
Seamless first class advice and service from Lloyd. Thank you.
As always, using DialAFlight makes it a holiday - everything comes together seamlessly, without stress or hiccups. All we had to do was relax and enjoy ourselves. Thanks Tony and the team.
Cody was great helping me to make alternative arrangements when my flight was delayed by 6 hours, which was really important for this trip. Many thanks!
A loud snapping sound came from behind a gnarled mangrove tree, its exposed roots twisting down into the waterway.
From my perch on a speedboat overlooking the jungle, it was impossible to see whether the source of the noise was a manatee (also known as the sea cow), a heron or, unnervingly, one of the many alligators living in Flamingo – the Florida Keys section of the Everglades.
'What do you do if an alligator attacks the boat?' I asked our captain, the beefy red-bearded Tim Arche who had just informed me we were in an area known locally as Crocodile Bay (the American crocodile, potentially dangerous to humans, is not very aggressive and attacks are rare - it co-exists with alligators in this region).
'You hold its mouth shut,' he advised. 'Alligators' mouths are weak. I can hold a twelve-footer's mouth shut with two fingers.' He added: 'Alligators are so slow, you can go right up to them and whack them on the head with a golf club if you want to.'
Having concluded I'd prefer the golf club option, 34-year-old Tim went on to regale us with tales of the area's other wildlife.
In Flamingo, the southern section of the 1.5million-acre Everglades National Park and the only part found in the Florida Keys, that means everything from manatees to herons as well as the sea cucumber (marine animals with leathery skin found on the seabed).
Along with the Dry Tortugas and the John Pennekamp State Park, Flamingo is one of three national parks found in America's southernmost landmass – and the only one to combine marine mammals with more landlubberly alligators.
I was staying at Cheeca Lodge in Islamorada - the journey from nearby Bud n' Mary's Marina to the Everglades involved a bracing 40-minute speedboat ride. 'Doesn't matter where you sit, you're gonna get wet,' said Captain Tim as we boarded the Shrimp. He was right.
The hulking green mangroves were strikingly beautiful. Shoals of silver minnows flitted back and forth, while perched nearby and watching them beadily were white egrets and long-beaked herons.
Having been thwarted in our search for sea cows, we headed back to dry land - making a pit stop at the Caribbean Club which had, during the filming of Key Largo in 1948 film, been one of Humphrey Bogart's favourite hangouts.
Key West was once the home of Ernest Hemingway and his collection of six-toed cats. Playwright Tennessee Williams once holidayed in the Keys, as did poet Robert Frost and General Dwight D. Eisenhower. In 1961, President Kennedy brought Prime Minister Harold Wilson to visit.
In much earlier times a motley collection of adventurers and, in some cases, pirates once ruled the waves here. One such was Black Caesar, originally from West Africa, who began his career raiding shipping out of Key West before graduating to the Queen Anne's Revenge – the flagship of Captain Blackbeard, with whom he amassed huge amounts of treasure.
He also amassed a harem and billeted his women on Elliott Key, one of the most northerly islands and the outer edge of the John Pennekamp Marine Park - better known now for pristine reefs and glass-bottom boat tours.
Further south, in Key West itself, locals once made millions from wrecking - particularly Spanish treasure ships including the huge Nuestra Senora de Atocha.
At the Shipwreck Museum I saw everything from rusty pieces of eight to a 'cursed' silver ingot and a case of London mustard. The building has a tower with glorious views of the town and Sunset Key.
Just as pretty is the rest of Key West; a confection of pastel-coloured wooden houses, tourist stalls, fish restaurants and the distillery Key West Legal Rum.
Last of the national parks to visit was the Dry Tortugas - reached by either a short sea plane trip or, in my case, a two-hour ferry journey.
The Dry Tortugas have abundant bird and marine life. Spread across seven coral atolls, the main one is home to the abandoned Fort Jefferson, a hulking red brick edifice where Dr Samuel Mudd was imprisoned after being convicted of treason following the assassination of President Abraham Lincoln.
The greatest sights were out on the surrounding reef. Floating above it with snorkel in place, I could see beds of seagrass – a favourite with sea turtles – as well as shoals of transparent minnows.
A charcoal-coloured starfish lay gently twitching in the sand while coral crags concealed hermit crabs, hogfish and sea cucumbers.
They also, I was told, hid Carlos the Crocodile, washed out to the Tortugas a decade ago following a hurricane.
'He never bothers anyone,' insisted a ranger. 'They don't until they get to 10 feet or bigger.' And how big is Carlos? 'Erm, well, he's about nine and a half feet now,' came the reply.
First published in the Mail Online - March 2016
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