Your calls always answered within 5 rings.
Only issue is we booked our seats to sit together and on the returned leg we didn’t all sit together. So paying for an upgrade was it really worth it?
Using AA for a BA flight did not work as I needed an ETA whatever that is. Could not check in and not too helpful at the airport. Just used BA on return and worked quite easily.
Everyone on the team is super helpful.
From the moment Jim answered the phone he was amazing. Friendly, knowledgeable and patient! The flights, cruise and hotel were all planned and the trip put together for us perfectly. We would definitely recommend and we will be using again
Always use DialAFlight for my trips to the USA so no worries about the car hire and villa rental. I would recommend them.
Everything we asked Damian he explained and all of our flights went on time - excellent service
Alamo car rental in Orlando told me I was not covered with them for emergencies. I therefore took this cover with them although it does say I was covered on my email from yourselves - it’s very confusing
The assistance that was booked was a total disaster coming home and we struggled big time. Not your fault but a horrible ending to a lovely trip.
Looked after by Guy Foskin who is always superb with great service, very polite and informative. Nothing is too much trouble and we wouldn’t go anywhere else.
Excellent service and communication from Emma and Nicholas. Everything went well and would definitely book again
Brilliant as always. Thanks Stacey
Again the local car hire was tedious with only one member of staff operating and taking too long to complete each booking. This happened last year with a different company
Warren was great. He listened to my requests and was able to source me a great deal. It’s been some years since I booked with DialAFlight and I was pleased to know the service remains top tier!
Marshall is always very helpful and has given me a lot of good advise over the last few years
George Burke was excellent as usual
Over the many, many years we have used DAF they have NEVER failed to deliver. As a family we would never use any other company for the booking of our flights, car hire and airport lounges.Thank you Ewan
Superb performance once again. Hassle free and professional
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The best service. Always recommend
DialAFlight offers an excellent personal and professional service. They arrange all our holidays and take the time to provide a service that is personalised.
Excellent staff and all the arrangements were absolutely perfect
Great service as I have come to expect from DialAFlight.
Excellent service, as always. Wouldn’t trust my travel arrangements to anyone else. Feels like dealing with friends.
Thank you for your continued service to me and my family. You always understand what we ask and do a good job.
I have used DialAFlight on many occasions and have always received excellent service. I would recommend them to anyone
Would like to thank Charlotte for providing one amazing memorable trip, we will definitely be booking again next year
Always very responsive when queries arise. Very professional and always helpful. Nothing is too much trouble. Excellence all round
Stevi was an amazing organiser - she made us feel so special and would answer any questions about our holiday.
Jenson Palmer was so polite and professional throughout and that is why I have been booking holidays with him for years
Turn around time between US flights was very tight.
A loud snapping sound came from behind a gnarled mangrove tree, its exposed roots twisting down into the waterway.
From my perch on a speedboat overlooking the jungle, it was impossible to see whether the source of the noise was a manatee (also known as the sea cow), a heron or, unnervingly, one of the many alligators living in Flamingo – the Florida Keys section of the Everglades.
'What do you do if an alligator attacks the boat?' I asked our captain, the beefy red-bearded Tim Arche who had just informed me we were in an area known locally as Crocodile Bay (the American crocodile, potentially dangerous to humans, is not very aggressive and attacks are rare - it co-exists with alligators in this region).
'You hold its mouth shut,' he advised. 'Alligators' mouths are weak. I can hold a twelve-footer's mouth shut with two fingers.' He added: 'Alligators are so slow, you can go right up to them and whack them on the head with a golf club if you want to.'
Having concluded I'd prefer the golf club option, 34-year-old Tim went on to regale us with tales of the area's other wildlife.
In Flamingo, the southern section of the 1.5million-acre Everglades National Park and the only part found in the Florida Keys, that means everything from manatees to herons as well as the sea cucumber (marine animals with leathery skin found on the seabed).
Along with the Dry Tortugas and the John Pennekamp State Park, Flamingo is one of three national parks found in America's southernmost landmass – and the only one to combine marine mammals with more landlubberly alligators.
I was staying at Cheeca Lodge in Islamorada - the journey from nearby Bud n' Mary's Marina to the Everglades involved a bracing 40-minute speedboat ride. 'Doesn't matter where you sit, you're gonna get wet,' said Captain Tim as we boarded the Shrimp. He was right.
The hulking green mangroves were strikingly beautiful. Shoals of silver minnows flitted back and forth, while perched nearby and watching them beadily were white egrets and long-beaked herons.
Having been thwarted in our search for sea cows, we headed back to dry land - making a pit stop at the Caribbean Club which had, during the filming of Key Largo in 1948 film, been one of Humphrey Bogart's favourite hangouts.
Key West was once the home of Ernest Hemingway and his collection of six-toed cats. Playwright Tennessee Williams once holidayed in the Keys, as did poet Robert Frost and General Dwight D. Eisenhower. In 1961, President Kennedy brought Prime Minister Harold Wilson to visit.
In much earlier times a motley collection of adventurers and, in some cases, pirates once ruled the waves here. One such was Black Caesar, originally from West Africa, who began his career raiding shipping out of Key West before graduating to the Queen Anne's Revenge – the flagship of Captain Blackbeard, with whom he amassed huge amounts of treasure.
He also amassed a harem and billeted his women on Elliott Key, one of the most northerly islands and the outer edge of the John Pennekamp Marine Park - better known now for pristine reefs and glass-bottom boat tours.
Further south, in Key West itself, locals once made millions from wrecking - particularly Spanish treasure ships including the huge Nuestra Senora de Atocha.
At the Shipwreck Museum I saw everything from rusty pieces of eight to a 'cursed' silver ingot and a case of London mustard. The building has a tower with glorious views of the town and Sunset Key.
Just as pretty is the rest of Key West; a confection of pastel-coloured wooden houses, tourist stalls, fish restaurants and the distillery Key West Legal Rum.
Last of the national parks to visit was the Dry Tortugas - reached by either a short sea plane trip or, in my case, a two-hour ferry journey.
The Dry Tortugas have abundant bird and marine life. Spread across seven coral atolls, the main one is home to the abandoned Fort Jefferson, a hulking red brick edifice where Dr Samuel Mudd was imprisoned after being convicted of treason following the assassination of President Abraham Lincoln.
The greatest sights were out on the surrounding reef. Floating above it with snorkel in place, I could see beds of seagrass – a favourite with sea turtles – as well as shoals of transparent minnows.
A charcoal-coloured starfish lay gently twitching in the sand while coral crags concealed hermit crabs, hogfish and sea cucumbers.
They also, I was told, hid Carlos the Crocodile, washed out to the Tortugas a decade ago following a hurricane.
'He never bothers anyone,' insisted a ranger. 'They don't until they get to 10 feet or bigger.' And how big is Carlos? 'Erm, well, he's about nine and a half feet now,' came the reply.
First published in the Mail Online - March 2016
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