Your calls always answered within 5 rings.
Best personal service ever! Always use DialAFlight - competitive too!
Yet again, brilliant service all round from Travis
I am lodging a complaint with Emirates regarding cancellation of chauffeur pickup while in Christchurch
The usual great job from Des Wing!
Great support as always from Doug Scrivener
As ever the service from Wayne was exemplary!
The wait time at Singapore for homebound connecting flight was FAR too long
Great service from Malcolm and team from booking flight to hire car enquiries in NZ. The flight was excellent and very reasonably priced.
Three times I have been with you - very easy and very good
Ray Taylor gave good advice, followed every detail. Good thoughtful choice of Vancouver hotel, lovely room plus view. Changing terminals in Auckland would have been a nightmare without special assistance. Singapore Airlines are superb, cannot fault them.
Much easier to travel using DialAFlight.
Thank you Aidan all flights went perfectly and managed to get aisle seats without paying extra
Flights were fine - although I'll avoid KL in future as a stop off. Their immigration checks, bag check in, security checks and logistics are an absolute nightmare. There were almost riots at Passport control because everyone thought that they were never going to get through the system. But actual flights were all good and mostly on time. The hotels that you booked were absolutely fantastic and the Borneo tour that you organised completely brilliant! Gorgeous food, lovely people/service and fantastic guides.
Everything went to plan and Fraser kept in contact throughout our trip. It was also great to know that there was a 24/7 support team available too.
As always Grant was extremely helpful and looked into all the options. Always on the end of the phone when needed.
Nothing but praise for Jim Camahin. The complicated itinerary went like clockwork. No problems. Also good to know you can get in touch if needed. Well done.
Leah Jessop was very helpful and efficient
Always available to help out with travel enquiries and support. Always recommend you.
Everything went well with the flights. There was just one thing, I thought that we had pre chosen our seats on the flights. This was not the case with the first BA flight to Hong Kong where we weren't allocated seats together. It was sorted out when we boarded the plane as another passenger agreed to change seats for us.
Very good service and nice personal touch.
Everything from giving the requirements to landing back at the end went well and we felt supported.
I have been dealing with you for years and love having the same nominated person to deal with throughout the process
Cannot be beaten on service
Very good service as usual. Always my first call when I need a flight
Dennis Holland was most helpful and provides excellent customer experience
Nick Brewer handled our trip. He was diligent, thoughtful and helped us organise a very big trip for 5 weeks which needed so much planning.
Usual excellent personal service that we have come to expect.
Everything went fine. Not too keen on Cathay Pacific. If I went again I would go with Singapore Airlines. But the arrangements by Rebecca Wilkes very good.
Excellent service for the last 14 years. An amazingly pleasant and very efficient bunch of people available seven days a week, fifty two weeks of the year.
It was very reassuring just knowing that you were a phone call away. Have recommended you to a friend who will be contacting you shortly
The Portuguese have a specific word to describe a nostalgic longing for a place, 'saudade', and after visiting Lisbon it’s easy to see why.
It's conveniently close to the UK, it's in the same time zone - and is a hotbed of cutting edge culture and nightlife, exciting architecture, music events and super cuisine including a thriving pop-up restaurant scene.
Music festivals, headed by Nos Alive in July, rival Glastonbury and Reading.
At Nos Alive, one arena is dedicated to Fado, the melancholy music that originated in Lisbon in the 1820s and is making a big comeback. The festival shows how high Lisbon sits on the 'cool' scale, with a huge buzz in the city’s arts and design sectors.
Lisbon has helped fund many free music and arts events in troubled neighbourhoods to bring investment to the areas and the city is reaping the rewards.
A prime example of the success of this policy is an inner-city area called Mouraria, which used to be the old red light district but is now one of the city's trendiest locations and a magnet for visitors.
It has some of the most beautiful tiled buildings in Lisbon and is one of the top foodie hangouts.
WHERE TO GO
For global cuisine, head to the food market in Martim Moniz Square, or ask the advice of locals about many of the little-known restaurants - some in seemingly private kitchens.
There are also plenty of pop-up events run by Elisa Sartor and Valentina Toscano of Mani In Pasta, who also introduced us to the famous Portuguese custard tart.
The original tarts can be found at the Pastéis de Belém in the Belém area, but for an equally delicious treat in a more central location, try the Confeitaria Nacional shop at Praça da Figueira, which was built in 1829 and still contains its original interior. The pastries are a breakfast delicacy - copy the locals by sprinkling the tart with cinnamon or icing sugar.
From Praça da Figueira, a short Metro ride takes you to a jewel in the Lisbon crown - the indoor Time Out Food Market, which houses artisan food and drink stalls run by some of the biggest bars and restaurants in the city.
Visitors can choose from a number of culinary delights, including steak, sushi, dim sum, local cheese and charcuterie. I opted for a salmon, cuttlefish, tomato and seaweed burger in a cuttlefish ink bun that was absolutely delicious.
There are plenty of places for a more upmarket meal too, including the Bica Do Sapato restaurant, co-owned by Holly-wood A-Listers Catherine Deneuve and John Malkovich, and the hotel Tivoli, which features the Brasserie Flo, a grand 1920s-style dining room serving French food.
I indulged in some local oysters, followed by the most delectable prawn and asparagus risotto I have ever eaten and a salted cod with chorizo crumble.
Upstairs at the Terraço restaurant, diners get one of the best views of Lisbon. Later, we enjoyed a drink at the Sky Bar, a terrace with panoramic views.
Thanks to its hilly nature, Lisbon is famous for its terraces and visitors are spoilt for choice when it comes to verandas with a view that serve food.
People looking for a more modern and relaxed vibe should head to the Memmo Alfama though, a boutique hotel in the Alfama area that is built into the medieval walls of the city. Just a stone’s throw from the hotel is the Clube do Fado in Alfama, widely considered to be the best bar to hear Fado music.
The quaint streets of the historic Barrio Alto area come alive at night, with traditional and modern restaurants, Fado houses and lively bars staying open well into the night.
Lisbon is well-known for its extremely photogenic tiled facades. In some neighbourhoods almost every home is covered in the ceramics, splashing entire streets with rainbow colours.
Nowhere is this more evident than at Pestana Palace, a five-star hotel in a restored 19th century palace with views over the Tagus. The grand reception rooms boast fresco ceilings and decorative furniture.
On top of all this there are beaches less than an hour away from the centre and guaranteed good weather – the city with everything.
First published in the Mail on Sunday - May 2018
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