Your calls always answered within 5 rings.
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
Assisted boarding great help!
We have just returned from a lovely holiday in Madeira. As always Simon gave us a first class service which is why we choose DialAFlight every time we travel.
Key factor with DialAFlight is reliability.
Everything on the trip was excellent. The communication was excellent as always
Flights and hotel excellent. Word of warning, currently Lisbon immigration is a nightmare with new boarder controls. Nearly missed both transfers. 2hrs transfer currently not enough. Stressful!
Great service, always kept up to date. Thank you Spencer
Stevi is fantastic - thank you.
Finn and team excellent as usual.
Outward transfer arrangements didn’t work out but not the fault of DialAFlight
All very good. Thank you.
Amelia is a treasure.
Very pleased with your service
Everything went very smoothly
Chloe was amazing as always - booked the hotel, got us an upgrade from B&B to half board, organised plane travel and smooth transport to and from airport to hotel. Will be contacting her again soon for help booking out next trip
Helen was always able to answer any queries and promptly rearranged our airport transfer due to issues at the airport
Fabulous work from your team to get us home early. Richard has always been wonderful supporting us everywhere we go.
In hindsight it would have been a good idea to have 2 night stays at all the pousadas. With a 10 day holiday this would have given us a bit more time to look at the surrounding areas and locations. Overall the hotels were all excellent and this was a wonderful experience. We will certainly recommend it to our friends.
DialAFlight provided excellent customer service. It is reassuring to know that you are always available at the end of a phone
I regularly recommend you to friends and family and several have used you to book flights
Keely is amazing. Booking with her is great and we’ve had many fab holidays. She is friendly knowledgeable and professional
Thank you Molly, you always come through for me!
Best travel agent I’ve ever experienced.
Everything was great - fabulous hotel. I would, however, advise clients with non-EU passports, to expect delays both outbound and inbound, of up to 3 hours queuing. More critical on the inbound - no time to visit duty free.
Charles is always helpful and very happy with the service.
I have used DialAFlight many times and been extremely happy. I generally use Christian who knows my mobility issue and plans accordingly
Sean was great. 5 stars
Thank you as always for your assistance and recommendations - great city break - the hotel was perfect.
Paige did a good job for us and is very responsive
The Portuguese have a specific word to describe a nostalgic longing for a place, 'saudade', and after visiting Lisbon it’s easy to see why.
It's conveniently close to the UK, it's in the same time zone - and is a hotbed of cutting edge culture and nightlife, exciting architecture, music events and super cuisine including a thriving pop-up restaurant scene.
Music festivals, headed by Nos Alive in July, rival Glastonbury and Reading.
At Nos Alive, one arena is dedicated to Fado, the melancholy music that originated in Lisbon in the 1820s and is making a big comeback. The festival shows how high Lisbon sits on the 'cool' scale, with a huge buzz in the city’s arts and design sectors.
Lisbon has helped fund many free music and arts events in troubled neighbourhoods to bring investment to the areas and the city is reaping the rewards.
A prime example of the success of this policy is an inner-city area called Mouraria, which used to be the old red light district but is now one of the city's trendiest locations and a magnet for visitors.
It has some of the most beautiful tiled buildings in Lisbon and is one of the top foodie hangouts.
WHERE TO GO
For global cuisine, head to the food market in Martim Moniz Square, or ask the advice of locals about many of the little-known restaurants - some in seemingly private kitchens.
There are also plenty of pop-up events run by Elisa Sartor and Valentina Toscano of Mani In Pasta, who also introduced us to the famous Portuguese custard tart.
The original tarts can be found at the Pastéis de Belém in the Belém area, but for an equally delicious treat in a more central location, try the Confeitaria Nacional shop at Praça da Figueira, which was built in 1829 and still contains its original interior. The pastries are a breakfast delicacy - copy the locals by sprinkling the tart with cinnamon or icing sugar.
From Praça da Figueira, a short Metro ride takes you to a jewel in the Lisbon crown - the indoor Time Out Food Market, which houses artisan food and drink stalls run by some of the biggest bars and restaurants in the city.
FOODIE HEAVEN
Visitors can choose from a number of culinary delights, including steak, sushi, dim sum, local cheese and charcuterie. I opted for a salmon, cuttlefish, tomato and seaweed burger in a cuttlefish ink bun that was absolutely delicious.
There are plenty of places for a more upmarket meal too, including the Bica Do Sapato restaurant, co-owned by Holly-wood A-Listers Catherine Deneuve and John Malkovich, and the hotel Tivoli, which features the Brasserie Flo, a grand 1920s-style dining room serving French food.
I indulged in some local oysters, followed by the most delectable prawn and asparagus risotto I have ever eaten and a salted cod with chorizo crumble.
Upstairs at the Terraço restaurant, diners get one of the best views of Lisbon. Later, we enjoyed a drink at the Sky Bar, a terrace with panoramic views.
Thanks to its hilly nature, Lisbon is famous for its terraces and visitors are spoilt for choice when it comes to verandas with a view that serve food.
People looking for a more modern and relaxed vibe should head to the Memmo Alfama though, a boutique hotel in the Alfama area that is built into the medieval walls of the city. Just a stone’s throw from the hotel is the Clube do Fado in Alfama, widely considered to be the best bar to hear Fado music.
NIGHT LIFE
The quaint streets of the historic Barrio Alto area come alive at night, with traditional and modern restaurants, Fado houses and lively bars staying open well into the night.
Lisbon is well-known for its extremely photogenic tiled facades. In some neighbourhoods almost every home is covered in the ceramics, splashing entire streets with rainbow colours.
Nowhere is this more evident than at Pestana Palace, a five-star hotel in a restored 19th century palace with views over the Tagus. The grand reception rooms boast fresco ceilings and decorative furniture.
On top of all this there are beaches less than an hour away from the centre and guaranteed good weather – the city with everything.
First published in the Mail on Sunday - May 2018
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