Your calls always answered within 5 rings.
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
Assisted boarding great help!
We have just returned from a lovely holiday in Madeira. As always Simon gave us a first class service which is why we choose DialAFlight every time we travel.
Key factor with DialAFlight is reliability.
Everything on the trip was excellent. The communication was excellent as always
Flights and hotel excellent. Word of warning, currently Lisbon immigration is a nightmare with new boarder controls. Nearly missed both transfers. 2hrs transfer currently not enough. Stressful!
Great service, always kept up to date. Thank you Spencer
Stevi is fantastic - thank you.
Finn and team excellent as usual.
Outward transfer arrangements didn’t work out but not the fault of DialAFlight
All very good. Thank you.
Amelia is a treasure.
Very pleased with your service
Everything went very smoothly
Chloe was amazing as always - booked the hotel, got us an upgrade from B&B to half board, organised plane travel and smooth transport to and from airport to hotel. Will be contacting her again soon for help booking out next trip
Helen was always able to answer any queries and promptly rearranged our airport transfer due to issues at the airport
Fabulous work from your team to get us home early. Richard has always been wonderful supporting us everywhere we go.
In hindsight it would have been a good idea to have 2 night stays at all the pousadas. With a 10 day holiday this would have given us a bit more time to look at the surrounding areas and locations. Overall the hotels were all excellent and this was a wonderful experience. We will certainly recommend it to our friends.
DialAFlight provided excellent customer service. It is reassuring to know that you are always available at the end of a phone
I regularly recommend you to friends and family and several have used you to book flights
Keely is amazing. Booking with her is great and we’ve had many fab holidays. She is friendly knowledgeable and professional
Thank you Molly, you always come through for me!
Best travel agent I’ve ever experienced.
Everything was great - fabulous hotel. I would, however, advise clients with non-EU passports, to expect delays both outbound and inbound, of up to 3 hours queuing. More critical on the inbound - no time to visit duty free.
Charles is always helpful and very happy with the service.
I have used DialAFlight many times and been extremely happy. I generally use Christian who knows my mobility issue and plans accordingly
Sean was great. 5 stars
Thank you as always for your assistance and recommendations - great city break - the hotel was perfect.
Paige did a good job for us and is very responsive
A statue on Funchal's quayside of the footballer Cristiano Ronaldo has golden boots, hands and groin, the bronze buffed by the touches of adoring fans. I take hold of his right hand and have my photo taken.
The former Manchester United and Real Madrid player is Madeira's golden boy – the island's airport is named after him and here on the quayside is the CR7 (7 is his shirt number) museum, shop, hotel and café.
You can also have your picture taken inside, where there are models and a computer simulation of the great man, now plying his trade for Juventus in Italy. There are cabinets of fan mail, signed footballs, shirts, boots, medals and trophies. There are also detailed instructions on 'how to score a free kick like Cristiano'. I'm sure it'll come in useful, even to a non-football fan such as myself.
In the museum shop I note that you can buy mini replicas of his golden boot and Ballon d'Or trophies at the knockdown price of €80 per pair. In the hotel my travelling companion Kate is astounded to find that the door handles in the lavatories are shaped like Ronaldo's hands – put your hand in his.
Despite him plainly being the most famous person to come from Madeira, this, we agree, is a step too far.
Until Ronaldo opened his museum of greatness in 2013, the most quirky tourist pastime was being pushed by men in straw hats down the steep streets of Funchal, the capital, in a wicker toboggan.
The Portuguese island, 250 miles north of the Canary Islands in the Atlantic, has been named by the Association of British Travel Agents as one of the 12 hot destinations to watch. In its Travel Trends report, it says: 'The island is increasingly gaining a reputation for adventure and activity holidays, with mountain biking, canyoning and climbing in its dramatic landscapes.'
And indeed a short drive from Funchal we find ourselves surrounded by lush tropical mountains and steep-sided valleys. We decide to leave hiking along the island's irrigation canals, known as levadas, for a longer visit and opt to cover the greatest distance in the shortest time with a four-wheel-drive tour.
Our driver, David, is a talking encyclopaedia, barely drawing breath while pointing out the different types of vegetation on the steep terraced fields as he negotiates numerous tunnels and hairpin bends.
'On the right you see bananas, our main crop. On the left sugar cane, from which we make rum. We use the rum in the traditional poncha cocktails. Oh, look at the waterfalls. Winter is the best time to see them; it's too dry in summer.'
We emerge, slightly shaken, on the north coast. Here you really appreciate the rugged beauty of this small volcanic island. Its red cliffs drop straight into the ocean, occasionally giving way to a narrow beach of black sand. We stop to admire the scenery, and in Santana we stop to admire traditional A-frame cottages, some with thatched roofs.
The skywalk, a glass viewing platform at Cabo Girao in the south, is one of the best places to appreciate the dramatic scenery. In the north, less scarily, we have lunch on the terrace of the Quinta do Furao restaurant in Santana, noted for local delicacies such as garlic limpets, beef kebabs barbecued on laurel skewers, black scabbardfish in banana sauce and sweet potato bread. While we eat we admire one of the most stunning views on the island.
We burn off the calories with a walk in the restaurant's vineyard and lush garden, where there is a huge traditional grape press, the site of harvest celebrations in the summer.
Almost every restaurant we visit produces its own wine. The beachside restaurant of Faja dos Padres in the south is famous for its dark vintage that dates from the 15th century – and its inaccessibility. A cable car transports you down a steep cliff into its vineyard and garden. Mario Fernandes, a winemaker, claims that the soothing sound of the waves, and the classical music he plays while working, helps to improve the taste of his wine.
He tells me that Ronaldo's mother recently used the garden to film an advertisement for Madeiran bananas. 'Maybe it was these bananas that helped to make him so famous,' he says. I immediately eat one.
First published in The Times - April 2019
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