Your calls always answered within 5 rings.
Big thanks to all especially Tommy E!
United were very good - enough drinks provided throughout the flights and something edible to eat out of every tray. Polite caring hostesses. Excellent app especially the bag tracking and boarding reminders
We had a great holiday - the Drake Bay and Oxygen Villas were lovely as was the Cheyote Lodge, although food was not great. The small plane flight to Drake Bay was amazing! Costa Rica was lovely. BA was a letdown on the return.
Vernon is a rare hero! Calm, professional, proficient and pulls a trip together in minutes.
Great service from Lee. Our flights, hotel and transfers were to a very high standard and resort was perfect. Booking was smooth and trouble free. A fantastic holiday!
Absolutely everything went as planned as we have become accustomed to booking through DialAFlight. The hotels were excellent and the transfers between locations and excursions were always on time and professional.
Thanks to Jenson everything worked perfectly
Everything brilliant as usual. Thank you Jenson for organising a great holiday.
Excellent support and advice
Another wonderful adventure booked by Libby
Although my travelling experience was disrupted by two cancellations each end of the trip your representative Bradley looked after me very professionally
DialAFlight are absolutely brilliant at helping with flights and holiday plans. Very reassuring to have their back up and support whilst away. Thoroughly recommended.
All of the travel and connections worked to plan and the whole thing was stress free.
Well done DialAFlight. The whole trip went smoothly. It was a nice touch to have an adviser call me a few days before the trip to check that all was well and I had all the necessary documents. Also to have the seats booked ahead of check-in was convenient.
Stan Castle was brilliant as usual, Initially we were booked into a hotel in Tulum, but its reviews were awful, so Stan said you are not staying there and booked us into another hotel with a better room and £1400 cheaper than the original and the hotel was excellent
This isn’t the first time we’ve used DialAFlight. The customer service and attention to detail always exceeds our expectations. We have another 2 holidays booked and I’m sure there will be more to come.
Keep doing what you are doing. It works well
Wayne has provided an excellent service
Great as usual
Philippa is always top dollar at helping
Good service - will use you again in the near future
Charlotte is the best interchange hub I have experienced to date.
Awesome experience thanks to Callum. He is truly amazing
Staff are always professional, polite, friendly and extremely helpful.
Good to establish a relationship with one agent - Lucy was very engaged. Any follow up queries handled well by others.
Ewan and Lee were super helpful and responsive helping with any questions and were on the case for us when klm changed our booking and got this resolved to our satisfaction quickly by looking at a number of options for us. Thanks for helping us have a fantastic holiday.
Make customers aware of the problems of transiting through USA airports
Excellent in every way as always. Thank you, Adam!
Great service and understanding of what we needed
A statue on Funchal's quayside of the footballer Cristiano Ronaldo has golden boots, hands and groin, the bronze buffed by the touches of adoring fans. I take hold of his right hand and have my photo taken.
The former Manchester United and Real Madrid player is Madeira's golden boy – the island's airport is named after him and here on the quayside is the CR7 (7 is his shirt number) museum, shop, hotel and café.
You can also have your picture taken inside, where there are models and a computer simulation of the great man, now plying his trade for Juventus in Italy. There are cabinets of fan mail, signed footballs, shirts, boots, medals and trophies. There are also detailed instructions on 'how to score a free kick like Cristiano'. I'm sure it'll come in useful, even to a non-football fan such as myself.
In the museum shop I note that you can buy mini replicas of his golden boot and Ballon d'Or trophies at the knockdown price of €80 per pair. In the hotel my travelling companion Kate is astounded to find that the door handles in the lavatories are shaped like Ronaldo's hands – put your hand in his.
Despite him plainly being the most famous person to come from Madeira, this, we agree, is a step too far.
Until Ronaldo opened his museum of greatness in 2013, the most quirky tourist pastime was being pushed by men in straw hats down the steep streets of Funchal, the capital, in a wicker toboggan.
The Portuguese island, 250 miles north of the Canary Islands in the Atlantic, has been named by the Association of British Travel Agents as one of the 12 hot destinations to watch. In its Travel Trends report, it says: 'The island is increasingly gaining a reputation for adventure and activity holidays, with mountain biking, canyoning and climbing in its dramatic landscapes.'
And indeed a short drive from Funchal we find ourselves surrounded by lush tropical mountains and steep-sided valleys. We decide to leave hiking along the island's irrigation canals, known as levadas, for a longer visit and opt to cover the greatest distance in the shortest time with a four-wheel-drive tour.
Our driver, David, is a talking encyclopaedia, barely drawing breath while pointing out the different types of vegetation on the steep terraced fields as he negotiates numerous tunnels and hairpin bends.
'On the right you see bananas, our main crop. On the left sugar cane, from which we make rum. We use the rum in the traditional poncha cocktails. Oh, look at the waterfalls. Winter is the best time to see them; it's too dry in summer.'
We emerge, slightly shaken, on the north coast. Here you really appreciate the rugged beauty of this small volcanic island. Its red cliffs drop straight into the ocean, occasionally giving way to a narrow beach of black sand. We stop to admire the scenery, and in Santana we stop to admire traditional A-frame cottages, some with thatched roofs.
The skywalk, a glass viewing platform at Cabo Girao in the south, is one of the best places to appreciate the dramatic scenery. In the north, less scarily, we have lunch on the terrace of the Quinta do Furao restaurant in Santana, noted for local delicacies such as garlic limpets, beef kebabs barbecued on laurel skewers, black scabbardfish in banana sauce and sweet potato bread. While we eat we admire one of the most stunning views on the island.
We burn off the calories with a walk in the restaurant's vineyard and lush garden, where there is a huge traditional grape press, the site of harvest celebrations in the summer.
Almost every restaurant we visit produces its own wine. The beachside restaurant of Faja dos Padres in the south is famous for its dark vintage that dates from the 15th century – and its inaccessibility. A cable car transports you down a steep cliff into its vineyard and garden. Mario Fernandes, a winemaker, claims that the soothing sound of the waves, and the classical music he plays while working, helps to improve the taste of his wine.
He tells me that Ronaldo's mother recently used the garden to film an advertisement for Madeiran bananas. 'Maybe it was these bananas that helped to make him so famous,' he says. I immediately eat one.
First published in The Times - April 2019
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements