Your calls always answered within 5 rings.
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
Assisted boarding great help!
We have just returned from a lovely holiday in Madeira. As always Simon gave us a first class service which is why we choose DialAFlight every time we travel.
Key factor with DialAFlight is reliability.
Everything on the trip was excellent. The communication was excellent as always
Flights and hotel excellent. Word of warning, currently Lisbon immigration is a nightmare with new boarder controls. Nearly missed both transfers. 2hrs transfer currently not enough. Stressful!
Great service, always kept up to date. Thank you Spencer
Stevi is fantastic - thank you.
Finn and team excellent as usual.
Outward transfer arrangements didn’t work out but not the fault of DialAFlight
All very good. Thank you.
Amelia is a treasure.
Very pleased with your service
Everything went very smoothly
Chloe was amazing as always - booked the hotel, got us an upgrade from B&B to half board, organised plane travel and smooth transport to and from airport to hotel. Will be contacting her again soon for help booking out next trip
Helen was always able to answer any queries and promptly rearranged our airport transfer due to issues at the airport
Fabulous work from your team to get us home early. Richard has always been wonderful supporting us everywhere we go.
In hindsight it would have been a good idea to have 2 night stays at all the pousadas. With a 10 day holiday this would have given us a bit more time to look at the surrounding areas and locations. Overall the hotels were all excellent and this was a wonderful experience. We will certainly recommend it to our friends.
DialAFlight provided excellent customer service. It is reassuring to know that you are always available at the end of a phone
I regularly recommend you to friends and family and several have used you to book flights
Keely is amazing. Booking with her is great and we’ve had many fab holidays. She is friendly knowledgeable and professional
Thank you Molly, you always come through for me!
Best travel agent I’ve ever experienced.
Everything was great - fabulous hotel. I would, however, advise clients with non-EU passports, to expect delays both outbound and inbound, of up to 3 hours queuing. More critical on the inbound - no time to visit duty free.
Charles is always helpful and very happy with the service.
I have used DialAFlight many times and been extremely happy. I generally use Christian who knows my mobility issue and plans accordingly
Sean was great. 5 stars
Thank you as always for your assistance and recommendations - great city break - the hotel was perfect.
Paige did a good job for us and is very responsive
The Pearl of the Atlantic, the island of eternal spring, a veritable Eden - these are all ways that Maderia has been described since its accidental discovery by some lost Portuguese sailors in the 13th century.
But there's one thing that keeps getting overlooked in the breathless reviews of this stunning island with its undeniably impressive flora and its jaw-dropping scenery of volcanic rims and craggy cliffs…Madeira is FUN.
The archipelago has a reputation as being a destination for the older traveller. The traveller who enjoys long walks, and beautiful scenery - and it retains this reputation with good reason.
Madeira's breathtaking gardens and walks along the levadas – trails beside disused mini-canals - will make anyone feel like they've escaped the stresses and strains of modern life.
But the island is also so much more than this...it’s a destination for families wanting to get away from it all, loved-up couples seeking solitude and girls' weekends of sunshine, spa treatments and evening cocktails.
It’s into this final category that we two intrepid travellers, myself and my friend Nicola, fell as we headed south from drizzly London.
Stunning scenery, lazy sun-filled days and long nights in the best restaurants and bars; this is the Madeira that we discovered during a whistle-stop break.
We had only a long weekend to explore - but by Friday lunchtime we were relaxing in extremely pleasant 22°C heat with sunglasses on and a glass of wine in hand.
The true beauty of Madeira is that it has such an unspoiled feel – even the busy cobbled streets of Funchal Old Town retain an atmosphere of being off the beaten track despite having been given a young and trendy makeover. We thirty-somethings really took a shine to the Old Town.
The recent Art Project Open Doors is a vibrant introduction to Madeira’s art and culture which sees the old wooden doorways of the back streets painted in colourful graffiti, a real case of 'street art'.
The streets are laden with outdoor cafes and bars and the alleys get more lively as the night wears on and locals come out for a drink. Rest assured, this will never be a full-on party town because the vibe here is completely different, more relaxed and less frenetic.
It is entirely driven by the people who actually live in Funchal who gather in the square around midnight at the weekend to drink a few glasses of the famous (and very tasty) plancha spirit.
There’s a mix of restaurants - some geared entirely towards tourists, but with a few gems with a great selection of local food and wine and a fantastic welcoming atmosphere.
We ate superbly at the Gaviao Novo where the specialities include swordfish with banana (interesting), flambé steaks with sauces and Roquefort cheese, and of course the ever present scabbard fish, which seems to be the dish of the day everywhere on the island but is very tasty despite its less-than-appealing name.
Our hotel - the five-star Quinta da Casa Branca - is an oasis. It's just a 20-minute drive from the airport, and a 15-minute downhill walk from Funchal town centre (and a five-minute taxi ride into town). It has just 26 rooms and is tucked away in a lush botanical garden filled with what seems to be Madeira's signature flower - the bougainvilla.
Every room has a pair of sunbeds on a small patio outside the room, and the pool never seemed over-busy.
There was an excellent spa, always a bonus on any holiday, and a tasty selection of cocktails and Portuguese wines served by the poolside.
The hotel also has a fantastic restaurant - Casa Da Quinta - considered to be among the best on the island. Each item on the Mediterranean style menu has a selected wine to match and is absolutely delicious.
It is here on the restaurant's terrace, while eating and drinking some of the finest produce Madeira has to offer, that we fully appreciate the hotel's stunning gardens and the hills of Funchal in the distance.
We had certainly found our own personal paradise.
First published in the Daily Mail - October 2019
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