Your calls always answered within 5 rings.
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
Assisted boarding great help!
We have just returned from a lovely holiday in Madeira. As always Simon gave us a first class service which is why we choose DialAFlight every time we travel.
Key factor with DialAFlight is reliability.
Everything on the trip was excellent. The communication was excellent as always
Flights and hotel excellent. Word of warning, currently Lisbon immigration is a nightmare with new boarder controls. Nearly missed both transfers. 2hrs transfer currently not enough. Stressful!
Great service, always kept up to date. Thank you Spencer
Stevi is fantastic - thank you.
Finn and team excellent as usual.
Outward transfer arrangements didn’t work out but not the fault of DialAFlight
All very good. Thank you.
Amelia is a treasure.
Very pleased with your service
Everything went very smoothly
Chloe was amazing as always - booked the hotel, got us an upgrade from B&B to half board, organised plane travel and smooth transport to and from airport to hotel. Will be contacting her again soon for help booking out next trip
Helen was always able to answer any queries and promptly rearranged our airport transfer due to issues at the airport
Fabulous work from your team to get us home early. Richard has always been wonderful supporting us everywhere we go.
In hindsight it would have been a good idea to have 2 night stays at all the pousadas. With a 10 day holiday this would have given us a bit more time to look at the surrounding areas and locations. Overall the hotels were all excellent and this was a wonderful experience. We will certainly recommend it to our friends.
DialAFlight provided excellent customer service. It is reassuring to know that you are always available at the end of a phone
I regularly recommend you to friends and family and several have used you to book flights
Keely is amazing. Booking with her is great and we’ve had many fab holidays. She is friendly knowledgeable and professional
Thank you Molly, you always come through for me!
Best travel agent I’ve ever experienced.
Everything was great - fabulous hotel. I would, however, advise clients with non-EU passports, to expect delays both outbound and inbound, of up to 3 hours queuing. More critical on the inbound - no time to visit duty free.
Charles is always helpful and very happy with the service.
I have used DialAFlight many times and been extremely happy. I generally use Christian who knows my mobility issue and plans accordingly
Sean was great. 5 stars
Thank you as always for your assistance and recommendations - great city break - the hotel was perfect.
Paige did a good job for us and is very responsive
The most famous of Portugal's Atlantic islands, Madeira is a gardener's heaven. Perched on windowsills or on steps up to the doors of even the tiniest houses, flowers are a constant welcome to visitors.
The semi-tropical climate means you are as likely to see an African flame tree, a jacaranda or a popcorn bush as a lupin or hollyhock. I was guided by landscape architect Dr Gerald Luckhurst, author of The Gardens Of Madeira.
Here is his pick of the bunch…
Belmond Reid's Palace Hotel
This is Madeira's most iconic landmark and Gerald helped design its peaceful and soothing gardens. Paved with pebbles, the terraced garden was the vision of hotel founder William Reid.
'I used to think cacti and succulents were something small boys collected – but since working in this climate, I have realised what beautiful forms they have,' says Gerald, showing me a crown of thorns set off by towering agapanthus.
Quinta da Boa Vista
High above red tiled roofs, a green door in a crumbly wall transports us into Madeira's orchid farm.
Originally a vegetable and then a flower farm, Boa Vista is run by Patrick Garton, whose late father, Group Captain Cecil Garton OBE, was British Consul in Madeira and founded the orchid garden in the Sixties.
Long staircases with Spanish moss and steep paths flanked by hibiscus lead to glasshouses, where rare orchids bloom.
Botanical Garden
Behind tall, iron gates in a faded ochre wall lies a handsome old mansion, a late 19th-century cream house with dark-green shutters – today home to a natural history museum.
The garden is divided into five parts and is known for its formal mosaiculture, or carpet bedding, an ornate purple and green patchwork with views over the city of Funchal.
Monte Palace Tropical Garden
This lofty garden is reached by cable car. It plummets from a Gothic structure housing African sculpture and an impressive gem and mineral collection. Archways, rails, bridges and pagodas are a vibrant Chinese red, accentuating the lush green around them. Waterfalls tumble into pools and lakes.
Palheiro Gardens
These best represent Madeira's flamboyant soul. They are mainly the work of the Blandy family, who bought the estate in 1885 from the Count of Carvahal.
They were neglected until the Eighties, when Mildred Blandy's Swedish daughter-in-law Christina re-invigorated them. 'Christina likes serendipity, rather than colour plans,' explains Gerald as we walk amid jasmine, calendula, birds of paradise, azaleas, camellias, pansies, dahlias, foxgloves and roses.
First published in the Daily Mail - October 2016
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