Your calls always answered within 5 rings.
Always a pleasure to work with Joanna Kempton. Efficient, friendly and great at follow up.
Katie and her team provide a customer service second to none. As a rather anxious and infrequent flyer, she makes sure that I feel supported and fully informed every step of the way. I cannot overestimate the positive difference that she makes to my trips overseas.
The experience was absolutely amazing. I had not used a travel agency since the 1990s and would never have thought of doing so - but for some reason I decided to give DialAFlight a go having seen a recent advert. Kathryn was very helpful, attentive, friendly and professional - and managed to get me a very good price on the flights - better than I could find online
It was perfect and I can’t wait to book the next one with DialAFlight
Todd Cafferkey is always our 'go-to' person when deciding on a holiday, giving great support throughout the whole process. We have already recommended him to family and friends who now also book their holidays through him.
Terrific service, pleasant, intelligent and competent people to deal with
Sadie was fantastic providing options (including other destinations) and ultimately making sure our Mexico flights were still available for us when we were slow in making the decision.
Thank you for making it all so easy, Helen
Becky instills confidence and assurance that the company are there to support customers if need be.
My flight from Costa Rica to Madrid was 4 hours late!
BA check in wasn’t easy and had to call for assistance. The issue was to do with my wife and daughter having the same names. All was resolved by DialAFlight
Ross always delivers. Thank you.
From making the booking to staying in touch until I travelled was very good.
Flights worked out perfectly. Had not appreciated we were on the inaugural United Airlines flight from Newark to Glasgow after its suspension in 2019. The tip on MPC saved us again when entering the US.
The best there is - Neil and team are always helpful, funny and know what we like
Everything worked seamlessly. Thank you for another successful trip!
This was our 3rd trip organised by Tristan and it will definitely not be our last! A special mention to Carina who was amazing in reorganising our return route with American Airlines! The only negative feedback is about Alaska Airlines as they could not provide a replacement flight to Los Cabos when their plane went technical.
Wacax was a great find. It is a very special place. The surroundings are stunning. Essentially you live in self-contained, well-appointed suites, spread across the forest amongst the wildlife. There are free guided tours in the forest, the amenities are good and they give you bikes to get around. You aren’t far from Tulum although a note of caution: taxis are expensive, especially to the busy beachfront or Mayan Ruins. Thanks again for the recommendation Bobby, it was a super trip.
Everything that was promised was delivered, the team were excellent
Everything ran smoothly. Maybe another time, where possible, hotels closer to town but cannot fault ones we had.
We didn't know that the guide was taking us to the basilica as well as the pyramids. Clearer information on what the guide is doing would be helpful ...
Kylie, as always, covers everything and delivers every time!
Booked many holidays via Matt and service and delivery has always been spot on, not only by him but the entire team.
I was very disappointed with the Lounge. They did not allow the ladies to have Prosecco included within our package
Keep doing things as you’re doing things! Have used DialAFlight for 20 years and have never been let down.
Niall was brilliant and all flights worked like clockwork.
Amazing service and holiday with DialAFlight - so much so we rebooked while on holiday! Thank you Nick
We had issues with checking in with United Airlines. But DialAFlight were great.
Thanks Ross for sorting out another great holiday!
Everything went well, flights great, hotels all very good. The only issue was the car hire from Europcar which was smaller than expected and the initial car was faulty
Costa Rica is like an I-Spy book checklist of exotic holidays; you can travel from the Caribbean coast to the Pacific, stroll on white beaches with monkeys and pelicans and zipline through mountainous cloud-forests.
But unlike some of its wilder neighbours, the water is filtered, the hotels are chic, crime is low and the food is healthy, with a heavy focus on meat, rice and black beans.
My trip began at El Mangroove, a sophisticated boutique hotel on a beach on the Gulf of Papagayo on the north-east coast near the border with Nicaragua. There were howler monkeys in the trees, and cocktails at the bar.
It's not far from the Arenal volcano, a natural wonder that looks like a child's drawing. The shape of an incense cone, it sits reflected in Arenal lake, a manmade bowl of water fringed with vine-looped trees.
Luckily it hasn't erupted since 2005, though it still feeds hot springs all around the area. At the Tabacon hot springs complex, it emerged that 'hot' meant 'skinsearingly boiling'. There are more than 20 pools and waterfalls in the black volcanic rock, among tropical plants and flowers.
In one pool, an elderly couple stood blissfully beneath the waterfall, while others floated in glassy jetblack ponds amid floating clouds of steam as evening fell.
I found my own little pool, and lay back with my eyes closed for so long that I opened them to find myself facing a pair of orange Crocs worn by a concerned Texan man who was clearly wondering if I was dead. If I was, it was a good way to go.
That night, I stayed at the Arenal Springs hotel, a Spanish-style resort featuring rows of neat bungalows, like a tropical version of The Truman Show. I was worried that my Spanish doesn't extend beyond 'vino por favor', but almost everyone speaks English in the country's resorts, used as they are to vacationing Americans.
Costa Rica's main draw for me, though, was the wildlife. Already, I'd seen citrus-peel-bright butterflies, vultures circling over the Pan-American highway, and a clutch of hefty iguanas slowly blinking the day away in a tree.
But a cruise down the San Carlos river made all that look like a palatecleanser. As the boat set out across the still, peat-brown water, vines and foliage hanging from the banks, a cayman lay immobile on the sand, watching us with eyes golden as chocolate money.
There were basilisk lizards the searing green of primary-school poster paint, mangrove swallows following the boat, and - high up in the branches - a sloth, dangling upside down.
We saw capuchin monkeys with faces like cross old men and birdlife to make any twitcher weep - a fluffy Great Potoo, Amazon kingfishers and boat-billed herons perched on bleached branches.
The following day, we headed uphill to Monteverde, a small town in the mountainous north west. It's more than 5,000ft above sea level and wreathed in misty cloud. And when we arrived, it was raining biblically. It's a town for backpackers and adventurers, strung with telegraph wires and lit by the fog lamps of Isuzu trucks.
I found the thin, humid air hard to breathe, and though our hotel, El Establo, was smart and pleasant, I was relieved to get into the cooler cloud forest the next day, where Selvatura Park offers ziplining through the trees (I feebly declined), a beautiful butterfly house, a hummingbird garden, and a walk along eight astonishing hanging bridges (I said yes to all three).
In the hummingbird garden, the tiny birds whirred frantically around feeders filled with sugar water. Flashing emerald, royal purple and scarlet, and so tame they'll perch on your finger, it was like holding a tiny portable fan, and one of the best experiences of the trip - particularly when a coatimundi emerged and snuffled through the flowers.
The hanging bridges are where parts of the Paddington movie were filmed. There was no sign of Aunt Lucy, but we did hear howler monkeys barking in the trees like a pack of junkyard dogs, and trip over a millipede the size of an inner tube.
After that, riding a horse through the Santa Rosa National Park amid clouds of yellow butterflies, and visiting the Monteverde coffee plantation belonging to flirtatious 78-year-old Don Juan ('He has a much younger wife,' said our guide) were added bonuses.
We finished the trip at Dreams Las Mareas, above Salinas Bay and close to Nicaragua. Newly built, with swim-up terraces by the rooms, and a series of high-end restaurants, this is luxury the American way with every whim catered for.
I'll admit I preferred the wild side, where vultures hover over houses the colour of Skittles sweets, monkeys hurl themselves through the vines, and a kaleidoscope of tropical birds whirls among the soursop trees of the rainforest, high above the clouds.
First published in the Mail on Sunday - June 2016
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