Your calls always answered within 5 rings.
Always a pleasure to work with Joanna Kempton. Efficient, friendly and great at follow up.
Katie and her team provide a customer service second to none. As a rather anxious and infrequent flyer, she makes sure that I feel supported and fully informed every step of the way. I cannot overestimate the positive difference that she makes to my trips overseas.
The experience was absolutely amazing. I had not used a travel agency since the 1990s and would never have thought of doing so - but for some reason I decided to give DialAFlight a go having seen a recent advert. Kathryn was very helpful, attentive, friendly and professional - and managed to get me a very good price on the flights - better than I could find online
It was perfect and I can’t wait to book the next one with DialAFlight
Todd Cafferkey is always our 'go-to' person when deciding on a holiday, giving great support throughout the whole process. We have already recommended him to family and friends who now also book their holidays through him.
Terrific service, pleasant, intelligent and competent people to deal with
Sadie was fantastic providing options (including other destinations) and ultimately making sure our Mexico flights were still available for us when we were slow in making the decision.
Thank you for making it all so easy, Helen
Becky instills confidence and assurance that the company are there to support customers if need be.
My flight from Costa Rica to Madrid was 4 hours late!
BA check in wasn’t easy and had to call for assistance. The issue was to do with my wife and daughter having the same names. All was resolved by DialAFlight
Ross always delivers. Thank you.
From making the booking to staying in touch until I travelled was very good.
Flights worked out perfectly. Had not appreciated we were on the inaugural United Airlines flight from Newark to Glasgow after its suspension in 2019. The tip on MPC saved us again when entering the US.
The best there is - Neil and team are always helpful, funny and know what we like
Everything worked seamlessly. Thank you for another successful trip!
This was our 3rd trip organised by Tristan and it will definitely not be our last! A special mention to Carina who was amazing in reorganising our return route with American Airlines! The only negative feedback is about Alaska Airlines as they could not provide a replacement flight to Los Cabos when their plane went technical.
Wacax was a great find. It is a very special place. The surroundings are stunning. Essentially you live in self-contained, well-appointed suites, spread across the forest amongst the wildlife. There are free guided tours in the forest, the amenities are good and they give you bikes to get around. You aren’t far from Tulum although a note of caution: taxis are expensive, especially to the busy beachfront or Mayan Ruins. Thanks again for the recommendation Bobby, it was a super trip.
Everything that was promised was delivered, the team were excellent
Everything ran smoothly. Maybe another time, where possible, hotels closer to town but cannot fault ones we had.
We didn't know that the guide was taking us to the basilica as well as the pyramids. Clearer information on what the guide is doing would be helpful ...
Kylie, as always, covers everything and delivers every time!
Booked many holidays via Matt and service and delivery has always been spot on, not only by him but the entire team.
I was very disappointed with the Lounge. They did not allow the ladies to have Prosecco included within our package
Keep doing things as you’re doing things! Have used DialAFlight for 20 years and have never been let down.
Niall was brilliant and all flights worked like clockwork.
Amazing service and holiday with DialAFlight - so much so we rebooked while on holiday! Thank you Nick
We had issues with checking in with United Airlines. But DialAFlight were great.
Thanks Ross for sorting out another great holiday!
Everything went well, flights great, hotels all very good. The only issue was the car hire from Europcar which was smaller than expected and the initial car was faulty
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements